True peace of mind. Now more than ever,
discerning travelers want to know that they can trust
their travel provider to ensure their comfort and safety
and to accommodate their needs in any unforeseen
circumstance. Our unique and affordable Reassurance
Programme is an any reason cancellation waiver that
provides full credit on a future voyage if you have to
cancel within the critical 1-90 days prior to sailing,
no matter what the reason.
North and South American
Guests| International Guests
North and South American Guests
If you cancel your booking for
any reason, you will receive a 100 percent Reassurance Cruise
Credit*
* Subject to the terms and
conditions below
Silversea's Reassurance Programme ensures peace of mind
and maximum flexibility when planning your cruise. It
can protect you from the penalties and anxieties of
cancelling your cruise for any reason within 90 days of
departure. Instead of losing 100 percent of the total charges
paid for your Silversea cruise holiday (including air,
pre- and/or post-cruise hotel programmes and land
packages), you will receive a Reassurance Cruise Credit
for any and all charges paid, regardless of why you
choose to cancel.
The fee for the Reassurance Programme is 3
percent of each
guest's Total Holiday Cost when purchased with a travel
insurance product that contains trip cancellation
benefits. Proof of your travel insurance coverage must
be provided at the time of purchase of the Reassurance Programme. When purchased on its own (without travel
insurance) the fee for the Reassurance Programme is 8
percent
of each guest's Total Holiday Cost. The Total Holiday
Cost includes, but is not limited to the cruise fare,
any of Silversea's optional travel programmes, and
transfers.
Terms and Conditions:
-
The optional Reassurance Programme is
available on 2009 and 2010 voyages with the
exception of Grand Pacific Voyages 3907 -
3912 and Grand Inaugural Voyages 5003 -
5009.
-
The optional Reassurance Programme must be
added at the time of booking and must be
paid for in full at the time of deposit.
-
The Reassurance fee is only refundable on
bookings cancelled at least 91 days prior to
departure.
-
The Reassurance Cruise Credit does not
include the Reassurance Programme fee or the
Silversea GuestCare plan cost, if applicable
-
Regardless of the reason, cancellations
under the Reassurance Programme will only be
accepted 1 - 90 days prior to cruise
departure. In order to receive the
Reassurance Cruise Credit, the booking must
be paid in full at the time of cancellation
and cancelled at least 24 hours prior to
cruise departure. "No Shows" forfeit the
100 percent Reassurance Cruise Credit.
-
If a Reassurance Cruise Credit is elected
from 90 to 15 days prior to cruise
departure, a credit will be issued (no money
will be refunded) in the amount of total
charges paid regardless of the normal
applicable penalty percentage at the time of
cancellation.
-
Silversea's standard cancellation policy
terms remain in effect for any bookings
cancelled 91 or more days prior to
departure.
-
The Reassurance Programme 100 percent Reassurance
Cruise Credit is not combinable with any
other cancellation payments made through
Silversea GuestCare or another travel
insurance provider.
-
The Reassurance Programme is not insurance
and is provided separate from Silversea
GuestCare. Guests insured under Silversea
GuestCare or another travel insurance
product and who have paid the 3 percent of Total
Holiday Cost for the Reassurance Programme,
must provide a copy of the denial letter
received from their travel insurance
provider in order to apply for the 100
percent
Reassurance Cruise Credit.
-
The Reassurance Cruise Credit is valid for
travel within 12 months from the date of the
cancelled voyage and will be issued in
accordance with the cancelled booking as
either air/sea or cruise-only, and will be
applied after any other savings incentives
are applied (i.e. APB, EBI, Silver Sailings,
and Venetian Society).
-
Reassurance Cruise Credits cannot be applied
towards port charges, government fees and
taxes or the purchase of air upgrades, land
programmes, transfers and Silversea
GuestCare.
-
Reassurance Cruise Credits have no cash
value and are non-transferable.
-
Reassurance Cruise Credits received as part
of the Reassurance Programme cannot be used
in conjunction with non-combinable offers.
-
Premiums paid for Silversea's GuestCare or
Reassurance Programme will not be included
in the Reassurance Cruise Credit.
-
Previously issued Silversea cruise credits
or Shipboard Credits will not be included in
the Reassurance Cruise Credit but will be
returned to guests for their future use and
will be subject to the credit's original
terms and conditions. If the original
credit's expiration date is earlier than
that of the Reassurance Cruise Credit, a new
cruise credit or Shipboard Credit will be
issued to correspond with the expiration
date of the Reassurance Cruise Credit.
-
The Reassurance Programme is subject to
change or withdrawal without prior notice.
-
The Reassurance Programme is not available
to those guests booking their Silversea
voyage using a Reassurance Cruise Credit,
unless the total value of the voyage exceeds
the Reassurance Cruise Credit in which case
the Reassurance Programme will only be
offered on the portion of the total charges
which exceeds the Reassurance Cruise Credit.
-
The Reassurance Cruise Credit may only be
used to book travel during the allowed
twelve month period. If cancellation is made
on travel booked using a Reassurance Cruise
Credit, the value of the Reassurance Cruise
Credit will be subject to Silversea's
standard cancellation policy terms. Any
residual Reassurance Cruise Credit balance
resulting from the cancellation penalty
imposed may be applied to a future voyage
that embarks during the original twelve
month period. Under no circumstances will
any outstanding Reassurance Cruise Credit be
available for use after the original twelve
month period has ended.
Please note: The Reassurance Programme
is separate from Silversea GuestCare which is designed
and administered by BerkelyCareSM. Silversea
GuestCare is an optional travel protection programme
that includes benefits for trip cancellation and
interruption, trip delay, accident and sickness medical
expenses, emergency medical evacuation, baggage and
personal effects, baggage delay, and traveller's
assistance. Certain terms, conditions and exclusions
apply - please review the Silversea GuestCare
Description of Coverage pamphlet.
International Guests
If you cancel your cruise for
any reason, you will receive a 100 percent Reassurance Cruise
Credit
Silversea's Reassurance Programme
ensures you have peace of mind and the maximum
flexibility when planning a cruise. It can protect from
the penalties and anxieties of cancelling the cruise for
any reason within 90 days of departure. Instead of
losing 100 percent of the total charges paid for your Silversea
cruise holiday (including air, pre or post cruise hotel programmes and land packages), you will receive a
Reassurance Cruise Credit for any and all charges paid,
regardless of why you choose to cancel.
The fee for the Reassurance Programme
is 8 percent of each guest's total holiday cost. The total
holiday cost includes, but is not limited to the cruise
fare, any of Silversea's optional travel programmes and
transfers. Reassurance is not available for purchase on
Grand Pacific Voyages 3907 - 3912 and Grand Inaugural
Voyages 5003 - 5009.
Terms and Conditions:
-
The optional Reassurance Programme is available
on 2009 and 2010 voyages with the exception of
Grand Pacific Voyages 3907 - 3912 and Grand
Inaugural Voyages 5003 - 5009.
-
Optional Reassurance Programme must be added at
the time of booking and must be paid for IN FULL
at the time of deposit.
-
The Reassurance fee is only refundable on
bookings cancelled at least 91 days prior to
departure.
-
Premiums paid for any insurance policy or
Reassurance Programme will not be included in
the Reassurance Cruise Credit.
-
The Reassurance programme can only be used
against non-claimable cancellations - reasons
that an insurance company will not cover.
-
All claims filed with any insurance company will
negate the Reassurance Programme 100 percent
Reassurance Cruise Credit benefit.
-
Cancellation for any reason will only be
accepted 1 - 90 days prior to cruise departure.
In order to receive the Reassurance Cruise
Credit, the booking must be paid in full and
cancelled at least 24 hours prior to cruise
departure. "No Shows" forfeit the 100
percent
Reassurance Cruise Credit. If a Reassurance
credit is elected from 90 to 15 days prior to
cruise departure the credit will be in the
amount of total charges paid regardless of the
normal applicable penalty percentage at the time
of cancellation (no money will be refunded).
-
Standard terms according to the existing
cancellation policy remain for any bookings
cancelled 91 or more days prior to departure.
-
The Reassurance Programme 100 percent Reassurance
Cruise Credit is not combinable with any other
cancellation payments; programme or claims.
-
The Reassurance Cruise Credit is valid for
travel within 12 months from the date of the
cancelled voyage and will be issued in
accordance with the cancelled booking as either
air/sea or cruise-only, and will be applied
after any other savings incentives are applied
(i.e. APB, EBI, Silver Sailings, and Venetian
Society).
-
Reassurance credits cannot be applied towards
the purchase of air upgrades, land programmes,
transfers and insurance.
-
Reassurance Cruise Credits have no cash value
and are non-transferable and are only applicable
to Silversea published fares.
-
Reassurance Cruise Credits received as part of
the Reassurance Programme cannot be used in
conjunction with non-combinable offers.
-
Previously issued Silversea Cruise Credits or
Shipboard Credits will not be included in the
Reassurance Cruise Credit but will be returned
to guests for their future use and will be
subject to the credit's original terms and
conditions. If the original credit's expiration
date is earlier than that of the Reassurance
Cruise Credit, a new Cruise Credit or Shipboard
Credit will be issued to correspond with the
expiration date of the Reassurance Cruise
Credit.
-
Guest Relations issued cruise credits or
shipboard credits may be combined with the
Reassurance Cruise Credit, subject to the
original credit's terms and conditions.
-
The Reassurance Programme is subject to change
or withdrawal without prior notice.
-
Please note that if the Reassurance Programme is
used, all monies will be held in abeyance by
Silversea until a replacement voyage is
re-booked with Silversea - refunds will not be
made on any unused portions of the Reassurance
Cruise Credit.
-
The Reassurance Programme is not available to
those passengers booking their Silversea cruise
holiday using a Reassurance Cruise Credit,
unless the total value of the cruise holiday
exceeds the Reasurrance Cruise Credit in which
case the Reassurance Programme will only be
offered on the portion of the total charges
which exceeds the Reassurance Cruise Credit.
-
The Reassurance Cruise Credit may only be used
to book travel during the allowed twelve month
period. If cancellation is made on travel booked
using a Reassurance Cruise Credit, the value of
the Reassurance Cruise Credit will be subject to
Silversea's standard cancellation policy terms.
Any residual Reassurance Cruise Credit balance
resulting from the cancellation penalty imposed
may be applied to a future cruise holiday which
embarks during the original twelve month period.
Under no circumstances will any outstanding
credit be available for use after the original
twelve month period has ended.