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Payments and Refunds
Cruise Lines
Refunds and Cancellations
When canceling a Cruise or Cruisetour, certain penalties apply. See the information below for details.
* For Holiday Sailings, written notification must be received at least 90 days prior to the departure date.
** 89 to 30 days for Holiday Sailings.
The table above also applies to Holiday Sailings except as noted above. Cancellation notices are effective when received by the Operator.
For guests who have booked a Cruisetour and desire to cancel their tour while retaining the cruise, refunds of the Cruisetour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy:
*For Holiday Sailings, written notification must be received at least 90 days prior to the departure date.
** 89 to 30 days for Holiday Sailings.
The cancellation charge policies above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel agency or call Azamara Cruises for further details.
If payment was received via credit card, the refund will be made to that credit card. If payment was received from your travel agent, the refund will be provided back to that travel agent.
Azamara offers the CruiseCare Cancellation Penalty Waiver Program, waiving the non-refundable cancellation provision of your cruise ticket contract and paying you the value of the unused portion of your prepaid cruise vacation in the event that you or your traveling companion need to cancel your cruise vacation for specified reasons. In addition, should you need to cancel for "any other reason", you may be eligible for Cruise Credits.
Note: Policy applies when booking with US Office only. Guests should contact their local Azamara Cruises Office or Travel Agent for full details of applicable cancellation policies.
Seapass
Each Azamara ship operates on a cashless system. For onboard purchases, you will be provided with a Seapass Account. This account can be validated with a Visa, MasterCard, Novus, or American Express card, or you may arrange to pay this account by cash or traveler's check. All onboard services and purchases may then be signed for and charged to your Seapass Account. At the end of your cruise, you will receive a completely itemized statement reflecting your charges.
Paying for Shore Excursions
Please remember that you will have up to 10 days prior to your sail date to purchase your excursions online. If you are within the 10 days, you will then need to purchase your shore excursions onboard the ship, which will be charged to your Seapass Account.
Currency Requirements
Only U.S. currency is accepted aboard the ships, and personal checks are not accepted. Credit cards can be used to secure cash by using the ATM located near the casino onboard.
Currency exchange services are available onboard at the Guest Relations Desk. The shops, lounges, shore excursions, and Spa operate on a cashless system; therefore you must use your Seapass Account when purchasing beverages and services throughout the ship.
ATM
An ATM is available on board each Azamara ship. You may obtain cash by using your MasterCard, VISA or American Express card, or you may use a bank card belonging to systems such as Cirrus-Plus, Honors, Shazam, Alert, Yankee 24, Pulse, ATH, NYCE, MAC, Magicline, Star System, Oath and Tyme.
When canceling a Cruise or Cruisetour, certain penalties apply. See the information below for details.
| Cruise Length | Days Prior to Departure | Cancellation Fee Per Person |
| 1 - 5 Night | 60 or more* | No Charge |
| 59 to 30** | Deposit Amount | |
| 29 to 8 | 50% of Total Price | |
| 7 days or less | No Refund | |
| 6 - 8 Night | 70 Days or more* | No Charge |
| 69 to 30** | Deposit Amount | |
| 29 to 8 | 50% of Total Price | |
| 7 days or less | No Refund | |
| 9 or more Nights | 70 Days or more* | No Charge |
| 69 to 30** | Deposit Amount | |
| 29 to 15 | 50% of Total Price | |
| 14 days or less | No Refund |
* For Holiday Sailings, written notification must be received at least 90 days prior to the departure date.
** 89 to 30 days for Holiday Sailings.
The table above also applies to Holiday Sailings except as noted above. Cancellation notices are effective when received by the Operator.
For guests who have booked a Cruisetour and desire to cancel their tour while retaining the cruise, refunds of the Cruisetour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy:
| Cruisetour to Cruise-only Conversions | Days Prior to Departure | Cancellation Fee Per Person |
| 70 days or more* | No Charge | |
| 69 to 30 days** | Deposit Amount | |
| 29 to 15 days | 50% of Total Price | |
| 14 days or less | No Refund |
*For Holiday Sailings, written notification must be received at least 90 days prior to the departure date.
** 89 to 30 days for Holiday Sailings.
The cancellation charge policies above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel agency or call Azamara Cruises for further details.
If payment was received via credit card, the refund will be made to that credit card. If payment was received from your travel agent, the refund will be provided back to that travel agent.
Azamara offers the CruiseCare Cancellation Penalty Waiver Program, waiving the non-refundable cancellation provision of your cruise ticket contract and paying you the value of the unused portion of your prepaid cruise vacation in the event that you or your traveling companion need to cancel your cruise vacation for specified reasons. In addition, should you need to cancel for "any other reason", you may be eligible for Cruise Credits.
Note: Policy applies when booking with US Office only. Guests should contact their local Azamara Cruises Office or Travel Agent for full details of applicable cancellation policies.
Seapass
Each Azamara ship operates on a cashless system. For onboard purchases, you will be provided with a Seapass Account. This account can be validated with a Visa, MasterCard, Novus, or American Express card, or you may arrange to pay this account by cash or traveler's check. All onboard services and purchases may then be signed for and charged to your Seapass Account. At the end of your cruise, you will receive a completely itemized statement reflecting your charges.
Paying for Shore Excursions
Please remember that you will have up to 10 days prior to your sail date to purchase your excursions online. If you are within the 10 days, you will then need to purchase your shore excursions onboard the ship, which will be charged to your Seapass Account.
Currency Requirements
Only U.S. currency is accepted aboard the ships, and personal checks are not accepted. Credit cards can be used to secure cash by using the ATM located near the casino onboard.
Currency exchange services are available onboard at the Guest Relations Desk. The shops, lounges, shore excursions, and Spa operate on a cashless system; therefore you must use your Seapass Account when purchasing beverages and services throughout the ship.
ATM
An ATM is available on board each Azamara ship. You may obtain cash by using your MasterCard, VISA or American Express card, or you may use a bank card belonging to systems such as Cirrus-Plus, Honors, Shazam, Alert, Yankee 24, Pulse, ATH, NYCE, MAC, Magicline, Star System, Oath and Tyme.
Deposit Requirements - Cancellation Penalties - Refunds
- General Information - Penalties and Refunds:
- For the 50% penalties and the 100% penalties, Carnival penalizes the Total Fare. Total Fare is defined as Cruise Fare, Air Fare Supplements, Transfer Services, Pre/Post Cruise Vacation Packages and non-commissionable fares.
- For full 100% penalties, the refund will ONLY include: airport fees; federal charges; fuel supplement; optional prepaid gratuities.
- Any type of refund will be held up until the return of un-used air tickets issued by Carnival Cruise Lines.
- If the 3/4/5th guest cruise fare is less than the penalty amount, Carnival will keep the cruise fare plus the non-commissionable fare up to, but not exceeding the net penalty amount.
- Full commission is paid for all bookings that cancel and are assessed a penalty equal to 100% of the total fare.
- For bookings with penalties less than 100% (outside of full penalty) that have purchased the Vacation Protection Plan (BerkelyCare), if the booking cancels for a covered reason, commission will be paid up to a limit of $100 per person (3/4/5/6 day cruises) and up to a limit of $200 per person (7 day or longer cruises).
- Deposit for Early Saver bookings is Non-Refundable.
| Deposit and Payments | Cancellations and Refunds | ||||||
| Length of Cruise | Deposit Required | Balance Required | Penalty | Days Prior | Penalty | Days Prior | 100 % Penalty |
| Cruise to Nowhere | $50 pp * | 60 days | 25% | 60 - 30 | 50% | 29 - 8 | 7 days or less |
| 2 days | $100 pp | 60 days | $100 | 60 - 30 | 50% | 29 - 8 | 7 days or less |
| 3 days | $100 pp | 60 days | $100 | 60 - 30 | 50% | 29 - 8 | 7 days or less |
| 4 days | $150 pp | 60 days | $150 | 60 - 30 | 50% | 29 - 8 | 7 days or less |
| 5 days | $200 pp | 60 days | $200 | 60 - 30 | 50% | 29 - 8 | 7 days or less |
| 6 days | $250 pp | 75 days | $250 | 75 - 30 | 50% | 29 - 8 | 7 days or less |
| 7 days | $250 pp | 75 days | $250 | 75 - 30 | 50% | 29 - 8 | 7 days or less |
| 8 days | $300 pp | 75 days | $300 | 75 - 30 | 50% | 29 - 8 | 7 days or less |
| 9 days | $300 pp | 75 days | $300 | 75 - 30 | 50% | 29 - 8 | 7 days or less |
| Alaska / Cruise Tour | $350 pp | 75 days | $350 | 75 - 46 | 50% | 45 - 15 | 14 days or less |
| 10 days and longer | $400 pp | 75 days | $400 | 75 - 46 | 50% | 45 - 15 | 14 days or less |
| Europe | $500 pp | 90 days | $500 | 90 - 56 | 50% | 55 - 15 | 14 days or less |
| Cruise To Nowhere: Deposit of $50 pp is Non-Refundable | |||||||
| Early Saver Bookings: Deposit is Non-Refundable | |||||||
How to Pay
For your cruise vacation, your reservation must be paid in full by the final payment date on your reservation. Reservations may not be made on the day of sailing.
Make your cruise payment to your travel agent.
Refunds and Cancellations
When canceling a Cruise or Cruisetour, certain penalties apply. See the information below for details.
* For Holiday Sailings, written notification must be received at least 90 days prior to the departure date. ** 89 to 30 days for Holiday Sailings.
The table above also applies to Holiday Sailings except as noted above. Cancellation notices are effective when received by the Operator.
For guests who have booked a Cruisetour and desire to cancel their tour while retaining the cruise, refunds of the Cruisetour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy:
*For Holiday Sailings, written notification must be received at least 90 days prior to the departure date. ** 89 to 30 days for Holiday Sailings.
The cancellation charge policies above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel agency or call Celebrity Cruises for further details.
If payment was received via credit card, the refund will be made to that credit card. If payment was received from your travel agent, the refund will be provided back to that travel agent.
Seapass
All Celebrity ships operate on a cashless system. For onboard purchases, you will be provided with a Seapass Account. This account can be validated with a Visa, MasterCard, Novus, or American Express card, or you may arrange to pay this account by cash or traveler's check. All onboard services and purchases may then be signed for and charged to your Seapass Account. At the end of your cruise, you will receive a completely itemized statement reflecting your charges.
Paying for Shore Excursions
Shore excursions booked on board the ship will be charged to your Seapass Account. To book shore excursions, contact the Shore Excursion Desk as soon as possible after boarding your ship, as space is limited. Shore excursions may also be booked through the Celebrity Network in your stateroom and charged to your Seapass Account.
Currency Requirements
Only U.S. currency is accepted aboard the ships, and personal checks are not accepted. Credit cards can be used to secure cash by using the ATM located near the casino onboard.
Currency exchange services are available onboard at the Guest Relations Desk. The shops, lounges, shore excursions, and AquaSpa operate on a cashless system; therefore you must use your Seapass Account when purchasing beverages and services throughout the ship.
ATM
An ATM is available on board all Celebrity ships. You may obtain cash by using your MasterCard, VISA or American Express card, or you may use a bank card belonging to systems such as Cirrus-Plus, Honors, Shazam, Alert, Yankee 24, Pulse, ATH, NYCE, MAC, Magicline, Star System, Oath and Tyme.
A third person age 12 and over may travel in a triple occupancy stateroom (subject to space availability) at the minimum fare for that cruise. Children age 11 and under traveling as a third berth guest are charged 50% of the minimum fare for that cruise.
For your cruise vacation, your reservation must be paid in full by the final payment date on your reservation. Reservations may not be made on the day of sailing.
Make your cruise payment to your travel agent.
Refunds and Cancellations
When canceling a Cruise or Cruisetour, certain penalties apply. See the information below for details.
|
* For Holiday Sailings, written notification must be received at least 90 days prior to the departure date. ** 89 to 30 days for Holiday Sailings.
The table above also applies to Holiday Sailings except as noted above. Cancellation notices are effective when received by the Operator.
For guests who have booked a Cruisetour and desire to cancel their tour while retaining the cruise, refunds of the Cruisetour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy:
|
*For Holiday Sailings, written notification must be received at least 90 days prior to the departure date. ** 89 to 30 days for Holiday Sailings.
The cancellation charge policies above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel agency or call Celebrity Cruises for further details.
If payment was received via credit card, the refund will be made to that credit card. If payment was received from your travel agent, the refund will be provided back to that travel agent.
Seapass
All Celebrity ships operate on a cashless system. For onboard purchases, you will be provided with a Seapass Account. This account can be validated with a Visa, MasterCard, Novus, or American Express card, or you may arrange to pay this account by cash or traveler's check. All onboard services and purchases may then be signed for and charged to your Seapass Account. At the end of your cruise, you will receive a completely itemized statement reflecting your charges.
Paying for Shore Excursions
Shore excursions booked on board the ship will be charged to your Seapass Account. To book shore excursions, contact the Shore Excursion Desk as soon as possible after boarding your ship, as space is limited. Shore excursions may also be booked through the Celebrity Network in your stateroom and charged to your Seapass Account.
Currency Requirements
Only U.S. currency is accepted aboard the ships, and personal checks are not accepted. Credit cards can be used to secure cash by using the ATM located near the casino onboard.
Currency exchange services are available onboard at the Guest Relations Desk. The shops, lounges, shore excursions, and AquaSpa operate on a cashless system; therefore you must use your Seapass Account when purchasing beverages and services throughout the ship.
ATM
An ATM is available on board all Celebrity ships. You may obtain cash by using your MasterCard, VISA or American Express card, or you may use a bank card belonging to systems such as Cirrus-Plus, Honors, Shazam, Alert, Yankee 24, Pulse, ATH, NYCE, MAC, Magicline, Star System, Oath and Tyme.
More Information on Celebrity Cruises
Reservations for non-web bookings
Caribbean:
Deposit required: $250 per person (unless otherwise specified)
Final payment - Due 70 days prior to sailing.
All non-Caribbean, including Mediterranean, North Europe, Far East, South America and Dubai:
Deposit required: $400 per person (unless otherwise specified)
Final payment - Due 90 days prior to sailing.
CCL accepts Visa, MasterCard, Discover Card and American Express as final payment for your cruise vacation. Debit cards are not accepted.
Reservations for web bookings
For all bookings made online via Costa’s website full payment is due via credit card at the time of reservation. CCL accepts Visa, MasterCard, Discover and American Express as payment for your cruise.
Notice of cancellations and requests for refund must be submitted in writing to: Costa Cruise Lines N.V., 200 South Park Road, Suite 200, Hollywood, FL 33021-8541. Cancellations may not be made by email. All documents (deposit receipt or passage tickets) issued by CCL must be returned before a refund can be processed. Cancellation charges, per person will be assessed based on when cancellation notices are received as follows:
Caribbean
70 or more days prior to sailing: Full Refund
69 - 30 days prior to sailing: Deposit Amount (plus $50 fee for air cancellation)
29 - 8 days prior to sailing: 50 percent of cruise fare/air add-on/hotel
7 days or less prior to sailing: No refund (100 percent cancellation charge)
All non-Caribbean
90 or more days prior to sailing: Full Refund
89 - 45 days prior to sailing: Deposit Amount (plus $50 fee for air cancellation)
44 - 15 days prior to sailing: 50 percent of cruise fare/air add-on/hotel
14 days or less prior to sailing: No refund (100 percent cancellation charge)
Guests must adhere to the cancellation and refund policy above. No refunds are made to persons who do not give proper notice of cancellation or fail to embark. No exceptions will be made on cancellation charges, so Guests are advised to secure appropriate cancellation insurance through CCL or their travel agents.
An additional $50 fee is charged for air cancellations made between 69 and 30 days (Caribbean) and 89 and 45 days (non-Caribbean) prior to sailing. A $50 administrative fee is charged for changes to bookings after documents have been issued. Cancellation and administrative charges apply to both individual and group bookings. Changes are subject to booking class availability. Air carriers, hotels and/or other land service suppliers may have their own policies regarding changes, cancellation and refunds and may apply change or cancellation charges up to the full amount paid. Airlines may impose change fees of up to $400 per person. CCL will assess such charges in accordance with the supplier’s policies or as detailed in the Air/Sea addendum and deduct them from the refund. Air tickets are not transferable. A change of a booking from Air/Sea to Cruise only constitutes a cancellation of the air portion of the package and is subject to the cancellation charges indicated above. A change from Cruise only to Air/Sea is not subject to cancellation charges.
Costa Crociere reserves the right to change or abandon all or any part of the cruise program and to change the itinerary whenever advisable or necessary, in which case Costa Crociere shall not be responsible for any loss or expense caused thereby. If the cruise is withdrawn before sailing date, you shall only be entitled a refund of the amount received by CCL from you. CCL shall not make any refund to Guests who elect not to complete the cruise for any reason or cause whatsoever. Costa Crociere and CCL are not liable for weather or sea conditions.
For a current list of the most up-to-date fares, please call 800-462-6782 or visit www.costacruises.com. Fares and government taxes and fees are subject to change prior to receipt of payment in full. Fares are valid for U.S. and Canadian residents only and subject to availability. Unless otherwise noted, fares are in U.S. dollars, per person, based on double occupancy of accommodations selected. Single occupancy may be available in select categories for 180 to 200% of applicable fare. Fares include ocean transportation, cabin accommodation, all standard meals onboard ship, entertainment and most activities onboard the vessel. Fares do not include any other items of a personal nature, such as spa treatments, salon services, photographs, telephone calls and faxes, internet access, gratuities, shore excursions, wines, liquor and beverages, laundry or valet service, or any other goods or services purchased onboard the ship. Cruise fuel supplements of up to $9 per person per day may be charged if the NYMEX oil price exceeds $70 per barrel.
Cruise-only fares do not include (i) the cruise fuel supplement, if any, and (ii) cruise taxes and fees imposed by governmental or quasi-governmental authorities, such as fees levied for embarkation, disembarkation or landing, arrival or departure taxes, security surcharges, passenger facility charges, and customs and immigration fees, which range from $6.20 to $110.89 per Guest, depending on the sailing.
Air/Sea package fares do not include certain government taxes and fees on cruise travel (described above) or optional hotels or transfers, but include all government taxes and fees on air travel and the cruise fuel supplement, if any. If airline schedules necessitate an overnight hotel stay, Guests may select hotel accommodation and transfers offered by CCL at additional charge or make their own arrangements. Airline imposed baggage charges of up to $50.00 for the first or second standard size bag may also apply; please consult with your airline after you have been ticketed for information.
Caribbean:
Deposit required: $250 per person (unless otherwise specified)
Final payment - Due 70 days prior to sailing.
All non-Caribbean, including Mediterranean, North Europe, Far East, South America and Dubai:
Deposit required: $400 per person (unless otherwise specified)
Final payment - Due 90 days prior to sailing.
CCL accepts Visa, MasterCard, Discover Card and American Express as final payment for your cruise vacation. Debit cards are not accepted.
Reservations for web bookings
For all bookings made online via Costa’s website full payment is due via credit card at the time of reservation. CCL accepts Visa, MasterCard, Discover and American Express as payment for your cruise.
Notice of cancellations and requests for refund must be submitted in writing to: Costa Cruise Lines N.V., 200 South Park Road, Suite 200, Hollywood, FL 33021-8541. Cancellations may not be made by email. All documents (deposit receipt or passage tickets) issued by CCL must be returned before a refund can be processed. Cancellation charges, per person will be assessed based on when cancellation notices are received as follows:
Caribbean
70 or more days prior to sailing: Full Refund
69 - 30 days prior to sailing: Deposit Amount (plus $50 fee for air cancellation)
29 - 8 days prior to sailing: 50 percent of cruise fare/air add-on/hotel
7 days or less prior to sailing: No refund (100 percent cancellation charge)
All non-Caribbean
90 or more days prior to sailing: Full Refund
89 - 45 days prior to sailing: Deposit Amount (plus $50 fee for air cancellation)
44 - 15 days prior to sailing: 50 percent of cruise fare/air add-on/hotel
14 days or less prior to sailing: No refund (100 percent cancellation charge)
Guests must adhere to the cancellation and refund policy above. No refunds are made to persons who do not give proper notice of cancellation or fail to embark. No exceptions will be made on cancellation charges, so Guests are advised to secure appropriate cancellation insurance through CCL or their travel agents.
An additional $50 fee is charged for air cancellations made between 69 and 30 days (Caribbean) and 89 and 45 days (non-Caribbean) prior to sailing. A $50 administrative fee is charged for changes to bookings after documents have been issued. Cancellation and administrative charges apply to both individual and group bookings. Changes are subject to booking class availability. Air carriers, hotels and/or other land service suppliers may have their own policies regarding changes, cancellation and refunds and may apply change or cancellation charges up to the full amount paid. Airlines may impose change fees of up to $400 per person. CCL will assess such charges in accordance with the supplier’s policies or as detailed in the Air/Sea addendum and deduct them from the refund. Air tickets are not transferable. A change of a booking from Air/Sea to Cruise only constitutes a cancellation of the air portion of the package and is subject to the cancellation charges indicated above. A change from Cruise only to Air/Sea is not subject to cancellation charges.
Costa Crociere reserves the right to change or abandon all or any part of the cruise program and to change the itinerary whenever advisable or necessary, in which case Costa Crociere shall not be responsible for any loss or expense caused thereby. If the cruise is withdrawn before sailing date, you shall only be entitled a refund of the amount received by CCL from you. CCL shall not make any refund to Guests who elect not to complete the cruise for any reason or cause whatsoever. Costa Crociere and CCL are not liable for weather or sea conditions.
For a current list of the most up-to-date fares, please call 800-462-6782 or visit www.costacruises.com. Fares and government taxes and fees are subject to change prior to receipt of payment in full. Fares are valid for U.S. and Canadian residents only and subject to availability. Unless otherwise noted, fares are in U.S. dollars, per person, based on double occupancy of accommodations selected. Single occupancy may be available in select categories for 180 to 200% of applicable fare. Fares include ocean transportation, cabin accommodation, all standard meals onboard ship, entertainment and most activities onboard the vessel. Fares do not include any other items of a personal nature, such as spa treatments, salon services, photographs, telephone calls and faxes, internet access, gratuities, shore excursions, wines, liquor and beverages, laundry or valet service, or any other goods or services purchased onboard the ship. Cruise fuel supplements of up to $9 per person per day may be charged if the NYMEX oil price exceeds $70 per barrel.
Cruise-only fares do not include (i) the cruise fuel supplement, if any, and (ii) cruise taxes and fees imposed by governmental or quasi-governmental authorities, such as fees levied for embarkation, disembarkation or landing, arrival or departure taxes, security surcharges, passenger facility charges, and customs and immigration fees, which range from $6.20 to $110.89 per Guest, depending on the sailing.
Air/Sea package fares do not include certain government taxes and fees on cruise travel (described above) or optional hotels or transfers, but include all government taxes and fees on air travel and the cruise fuel supplement, if any. If airline schedules necessitate an overnight hotel stay, Guests may select hotel accommodation and transfers offered by CCL at additional charge or make their own arrangements. Airline imposed baggage charges of up to $50.00 for the first or second standard size bag may also apply; please consult with your airline after you have been ticketed for information.
Deposits and Payments
Your reservation must be accompanied by a deposit
within the period specified at time of booking.
Penthouse accommodations (PH-CP)
For all voyages, final payment is due no later than 90 days prior to sailing.
Staterooms are subject to cancellation if required deposits are not received within the specified option period. The balance of the cruise fare must be received by Crystal Cruises no later than 90 days before sailing. All reservations are subject to cancellation if payments are not received by the due date. Reservations made within 90 days of sailing for World Cruise require full payment, due three days after reservation is made. Reservations made within 21 days of sailing for World Cruise require full payment, due one day after reservation is made.
Third Berth
A limited number of staterooms on each ship are
designated for triple occupancy. Crystal Cruises
discourages the use of third berths for adults due
to the size of the sofa bed.Penthouse accommodations (PH-CP)
- Deposit of 20% per guest
Staterooms (E-AA)
- Deposit of 10% per guest
World Cruise 2010 Voyages of 45 days or more
- Deposit of 20% per guest for all penthouses and staterooms
World Cruise 2010 Voyages of 44 days or less
- Deposit of 20% per guest for penthouse accommodations (PH-CP)
- Deposit of 10% per guest for staterooms (C-AA).
For all voyages, final payment is due no later than 90 days prior to sailing.
Staterooms are subject to cancellation if required deposits are not received within the specified option period. The balance of the cruise fare must be received by Crystal Cruises no later than 90 days before sailing. All reservations are subject to cancellation if payments are not received by the due date. Reservations made within 90 days of sailing for World Cruise require full payment, due three days after reservation is made. Reservations made within 21 days of sailing for World Cruise require full payment, due one day after reservation is made.
A third person age 12 and over may travel in a triple occupancy stateroom (subject to space availability) at the minimum fare for that cruise. Children age 11 and under traveling as a third berth guest are charged 50% of the minimum fare for that cruise.
Deposits
A 25% deposit is required within seven days of reservation or sooner, as specified by Cunard. Staterooms are subject to cancellation if required deposit amount is not received within the specified option period.
All items are subject to cancellation fees, excluding the following items:
If air has been purchased, all refunds of total charges will be held until he air tickets have been returned to Cunard. Air-related Government Fees and Taxes will not be subject to a cancellation fee, provided that the air tickets are returned. Please refer to the Air Program section for further information.
When guests cancel a booking with ticketed air within the cancellation fee periods above, the refunds guests receive for ticketed air will not include the following:
Note: Policies may vary for World Cruise voyages; see the applicable World Cruise Website for details.
Refunds
Before a determination regarding a refund can be made, all cruise and air documents must first be returned to: Cunard Line, 24303 Town Center Drive, Valencia, California 91355. Partial use of cruise, airfare, hotel and land extension does not qualify a guest for a refund. All refund requests pertaining to cruise, land and air are subject to final review by Cunard.
A 25% deposit is required within seven days of reservation or sooner, as specified by Cunard. Staterooms are subject to cancellation if required deposit amount is not received within the specified option period.
Balance of Payment
Full payment for all voyages must be received by Cunard no later than 90 days prior to sailing. All reservations are subject to cancellation if payments are not received by the due date, and are guaranteed only when paid in full at 90 days prior to sailing. Reservations made within 90 days of sailing require full payment within three days of the reservation or sooner, as specified by Cunard.
Methods of Payment
Only U.S. dollar payments are accepted via agency check, personal check, wire transfer, American Express, MasterCard, Visa, Diner's Club or Discover Card. Expenses incurred for onboard services/products by the guest or by Cunard on behalf of guests, shall be paid by guest prior to debarkation.
Cancellation by
Guests
All items are subject to cancellation fees, excluding the following items:
- Government Fees and Taxes
- Fuel Supplement
- Shore and land excursions
- Most special service items
Cancellation fees vary based on voyage length and time of cancellation. 'All Items' include voyage fare, ticketed air, pre-voyage and post-voyage hotel packages. Air deviation fees and Cunard Travel Care are not refundable. Fees are shown below for the 2009-2010 season:
|
2009-2010 Sailings -
Less than 40 Days
(including World
Cruise
Segments/Liners)
|
|
| Number of Days Before Sailing |
Cancellation
Fee
|
| 120 to 91 days | None |
| 90 to 61 days | 25% of full fare |
| 60 to 31 days | 50% of full fare |
| 30 to 15 days | 75% of full fare |
| 14 days or less, or non-appearance | 100% of full fare |
|
2009-2010 Sailings -
40 Days or Longer
(including World
Cruise
Segments/Liners)
|
|
|
Number of
Days before Sailing
|
Cancellation
Fee
|
|
120 to 91 days
|
25% of full fare
|
|
90 to 61 days
|
50% of full fare
|
|
60 days or less or
non-appearance
|
100% of full fare
|
If air has been purchased, all refunds of total charges will be held until he air tickets have been returned to Cunard. Air-related Government Fees and Taxes will not be subject to a cancellation fee, provided that the air tickets are returned. Please refer to the Air Program section for further information.
When guests cancel a booking with ticketed air within the cancellation fee periods above, the refunds guests receive for ticketed air will not include the following:
- Any air deviation fee paid
- A service fee of $50/per person (for voyages in North America) or $75/person (for international voyages)
- Any cancellation fees charged to Cunard by the airlines.
Refunds will occur after the
airline cancellation fees
have been assessed. In the
event a paper air ticket was
issued and the air tickets
are not returned to Cunard,
the value of the ticket or
the add-on (whichever is
greater) will be charged
100% regardless of which
cancellation fee period
the guest is in.
Note: Policies may vary for World Cruise voyages; see the applicable World Cruise Website for details.
Refunds
Before a determination regarding a refund can be made, all cruise and air documents must first be returned to: Cunard Line, 24303 Town Center Drive, Valencia, California 91355. Partial use of cruise, airfare, hotel and land extension does not qualify a guest for a refund. All refund requests pertaining to cruise, land and air are subject to final review by Cunard.
Deposit/Payment
Information
A deposit is required to confirm a reservation. Deposit amount will be determined at time of booking. Vacation and cruise packages are subject to cancellation if full deposit is not received in Disney's office within the option period specified at time of booking. Final payment in the form of a check or credit card (Visa, MasterCard, American Express, Discover Card, Diners Club, Japanese Credit Bureau or Disney's Visa Credit Card) must be received on the date determined at the time of booking. Payment policy for group travel may vary. Please contact your Travel Agent for complete details.
A deposit is required to confirm a reservation. Deposit amount will be determined at time of booking. Vacation and cruise packages are subject to cancellation if full deposit is not received in Disney's office within the option period specified at time of booking. Final payment in the form of a check or credit card (Visa, MasterCard, American Express, Discover Card, Diners Club, Japanese Credit Bureau or Disney's Visa Credit Card) must be received on the date determined at the time of booking. Payment policy for group travel may vary. Please contact your Travel Agent for complete details.
Failure to
strictly comply with the deposit
and final payment schedules, or
any other applicable policies
and procedures, will result in
the automatic cancellation of
pending reservations.
Cancellations/Refunds
Cancellations may be made by
telephone or in writing. Changes
to the vacation commencement
date or changes of guest names
will be considered
cancellations. For
cancellations, amounts paid,
minus cancellation fees and
other amounts owed, will be
promptly refunded. No refunds
will be made in the event of
interruption or cancellation by
the Guest after vacation
commencement date. All
appropriate refunds will be made
directly to the Guest's credit
card account or through the
Guest's Travel Agent if the
reservation is made through a
Travel Agent. Disney Cruise
Vacations is not responsible for
the receipt of refund monies by
Guests from their Travel Agents.
When applicable, monies are
refunded based on exchange rates
at the time of cancellation, not
the exchange rate at the time of
payment. All travel documents
including airline tickets must
be returned before refund
processing can begin. Certain
Travel Agents may withhold an
agency cancellation fee.
Disney Cruise Line
reserves the right to restrict
any changes to a reservation.
All changes are subject to
availability. Please note that
changes made to overall party
size may result in a change to
the rate. For your peace of
mind, Disney recommends the purchase
of the Vacation Protection Plan.
Premiums for the
Vacation Protection Plan must be
paid by the final payment due
date, and the Vacation
protection Plan is not effective
until final vacation payment is
made.
Cruise Cancellation Fees:
For 2009/2010 Cruises
Less Than 10 Days
For Post-2010 Cruises
Less Than 10 Days where Embark
or Debark is U.S. Port
| Days prior to Vacation Commencement Date | Fee Amount |
| 45 days or more | Deposit per Guest for Suites/Concierge rooms |
| 74-45 days | Deposit per Guest for Non-Suites/Concierge staterooms |
| 44-8 days | 50% of vacation price per Guest |
| 7 days or less | No refund |
For 2009/2010 Cruises
of 10 Days or More
For Post-2010 Cruises of
10 Days or More and Cruises Less
Than 10 Days where Embark and
Debark is non-U.S. Port
| Days prior to Vacation Commencement Date | Fee Amount |
| 45 days or more | Deposit per Guest for Suites/Concierge rooms |
| 89-45 days | Deposit per Guest for Non-Suites/Concierge staterooms |
| 44-15 days | 50% of vacation price per Guest |
| 14 days or less | No refund |
Air Cancellation
Fees:
Any changes or cancellations to
your Disney Cruise Vacations
air arrangements (including, but
not limited to, sail date/air
travel date changes and name
changes/corrections), will
result in cancellation fees
assessed as follows:
Domestic Air Cancellation Fees
| Days prior to Vacation Commencement Date | Fee Amount |
| 74 to 45 days | $50 per Guest |
| 44 to 31 days | 50% of the air supplement per Guest |
| 30 to 0 days | 100% of the air supplement per Guest |
International Air Cancellation Fees
| Days prior to Vacation Commencement Date | Fee Amount |
| 89 to 45 days | 50% of the air supplement per Guest |
| 44 to 0 days | 100% of the air supplement per Guest |
Domestic air cancellation fees apply for sailings where both the embark and debark port are in North America. International air cancellation fees apply for all other sailing itineraries.
Hotel Cancellation
Fees
A cancellation fee in the amount
of the total hotel cost for all
nights reserved will be assessed
if a hotel reservation outside
of North America is cancelled 14
days or less prior to arrival
date. A cancellation fee will be
assessed if a hotel reservation
within North America is
cancelled less than 5 days prior
to arrival date. Please contact
Disney Cruise Vacations
for details.
Service Fees
Changes to a reservation may
result in a per Guest service
fee. Please consult your Travel
Agent or Disney Cruise Vacations
for further details.
Claims/Notice
Requirements/Time Limits
No claim for delay, detention,
personal injury, illness,
emotional distress or death of a
Guest, or for loss of or damage
to any property of a Guest, may
be brought against
Disney Cruise Line
unless written notice of such
claim is provided to
Disney Cruise Line
within six (6) months after the
date of the event upon which
such claim is based (within 30
days after the termination of
the cruise for a claim of
property loss or damage); and no
legal action may be brought
against Disney Cruise
Line for delay,
detention, personal injury,
illness, emotional distress or
death of a Guest, or for loss of
or damage to any property of a
Guest, unless such legal action
shall be commenced within one
(1) year after the date of the
event upon which such claim is
based (within one (1) year after
the termination of the cruise
for a claim for property loss or
damage), and legal process
relating to such action is
served on Disney Cruise
Line within 120 days
after filing, notwithstanding
any provision of law of any
state, territory, possession or
country to the contrary. All
legal actions arising out of or
relating to a Disney
Cruise Line vacation
shall be brought, if at all, and
maintained exclusively in and
before any court of competent
jurisdiction located in Brevard
County, Florida, U.S.A., or the
United States District Court,
Middle District of Florida,
Orlando Division, to the
exclusion of courts located in
any other county, state,
country, territory or possession
whatsoever. The only exception
to this choice of forum is when
and if Disney Cruise
Line asserts a petition
for exoneration from or
limitation of liability.
Disney Cruise Line
liability for loss of or damage
to property of any Guest is
limited to the amount of $300
per Guest per voyage, unless
upon embarkation a Guest
declares the true value of the
property in writing and pays 5%
of the true value declared in
excess of $300 to Disney
Cruise Line, in which
case Disney Cruise Line
liability will be limited to the
true value declared not to
exceed $5,000. All settlements
will be made based on actual
cash value (replacement cost,
less depreciation) up to the
U.S. $300/$5,000 limits to
Disney Cruise Line
liability. Losses due to
ordinary wear and tear, perils
of the sea and acts of God are
not reimbursable. Disney
Cruise Line provides an
in-room safe for your
convenience; however,
Disney Cruise Line
shall in no event be liable for
the loss of or damage to cash,
negotiable securities, gold,
silverware, jewelry, ornaments,
works of art,
photographic/video/audio
equipment or supplies, laptop
computers, cellular phones or
other valuables unless the same
have been deposited with the
Master or other designated
representative who issued a
written receipt therefor. In the
event of such deposit,
Disney Cruise Line
liability for loss or damage
thereof shall be limited as
otherwise provided in this
paragraph. Additional coverage
may be purchased through the
Vacation Protection Plan which
is provided through World Access
Service Corporation.
Deposits and Payments
The per person, per cruise deposit requirements to secure reservations and Cancellation Protection Plan amounts are listed with the cruise fares in the Holland America brochure. Deposits are generally due within 5 days after reservation date. Cancellation Protection Plan, if desired, must be paid for at time of deposit.
Final payment is generally due no later than 75 days prior to departure although some cruises have different final payment date requirements. Please consult the Holland America Line brochure for the final payment date applicable to your cruise. In most cases, HAL is able to provide you with travel documents, including your Cruise and CruiseTour Contract, approximately 30 days prior to departure.
Payment by American Express, VISA, MasterCard or Discover Card is accepted. For faster processing, please include a confirmation number on your check. Travel agents please note that MCOS will not be accepted.
Travel agents or consumers outside the U.S. and Canada should make payment by wire transfer or passenger's credit card.
Final payment is due no later than 75 days prior to sailing or by the option date if booking within 75 days of sailing. To avoid cancellation, the deposit or final payment must be received by MSC's office by the option date given at the time of booking. Option dates can vary from one to seven days from booking date depending on sailing demand. In a few rare instances immediate payment by credit card may be required to confirm you reservation.
Government fees and taxes may include any and all fees, charges and taxes imposed by U.S. and/or foreign governmental and quasi-governmental authorities, including U.S. customs fees, head taxes, hotel taxes, air taxes, taxes incurred as part of a land tour, inspection fees, immigration and naturalization fees and Internal Revenue Service fees. Government fees and taxes are subject to change and MSC Cruises reserves the right to collect any increases in effect at the time of sailing, even if the fare has already been paid in full. Government fees and taxes are collected for all guests, regardless of age. MSC Cruises reserves the right to pass on any fuel surcharge without prior notice to guests. Cancellation requests must be received in writing by MSC Cruises no less than 76 days prior to sailing date for a full refund.
Reservation cancellation requests received less than 76 days prior to sailing will be subject to the following charges:
Government fees and taxes may include any and all fees, charges and taxes imposed by U.S. and/or foreign governmental and quasi-governmental authorities, including U.S. customs fees, head taxes, hotel taxes, air taxes, taxes incurred as part of a land tour, inspection fees, immigration and naturalization fees and Internal Revenue Service fees. Government fees and taxes are subject to change and MSC Cruises reserves the right to collect any increases in effect at the time of sailing, even if the fare has already been paid in full. Government fees and taxes are collected for all guests, regardless of age. MSC Cruises reserves the right to pass on any fuel surcharge without prior notice to guests. Cancellation requests must be received in writing by MSC Cruises no less than 76 days prior to sailing date for a full refund.
Reservation cancellation requests received less than 76 days prior to sailing will be subject to the following charges:
75 to 46 days prior to sailing: Deposit amount
45 to 16 days prior to sailing: 50% of cruise fare, excluding taxes
15 days or less prior to sailing: 100% of cruise fare, excluding taxes
No refund will be issued if a guest
voluntarily or involuntarily fails to show
up for their cruise; is denied boarding for
any reason including failure to possess
required travel documents, passport or visa;
or terminates his/her cruise in progress.
Cruise contracts are non-transferable.
Name changes and cruise date changes are
considered reservation cancellations and are
subject to the above cancellation charges.
Cancellation charges are assessed on total
fares, which include cruise fare, air
add-ons, hotel packages, and any other
additional services arranged through MSC
Cruises.
PAYMENT SCHEDULE
All passengers, including third through eight berth passengers, must pay the deposit set forth in the following table for the applicable cruise within the option period offered on the cruise at the time of booking and must pay the final payment within the time prescribed in the table for the applicable cruise. Group passenger policies may differ. An additional deposit may be required for holiday sailings.
Effective January 9, 2008, categories AA and A1 through A4 will have a 24 hour option for deposit or final payment depending on the payment schedule. Additionally, cancellation fees will begin immediately once money has been applied to the reservation.
Payment is required at the time of booking.
All passengers, including third through eight berth passengers, must pay the deposit set forth in the following table for the applicable cruise within the option period offered on the cruise at the time of booking and must pay the final payment within the time prescribed in the table for the applicable cruise. Group passenger policies may differ. An additional deposit may be required for holiday sailings.
Effective January 9, 2008, categories AA and A1 through A4 will have a 24 hour option for deposit or final payment depending on the payment schedule. Additionally, cancellation fees will begin immediately once money has been applied to the reservation.
Payment is required at the time of booking.
| PAYMENT / DEPOSIT SCHEDULE | |||||
|---|---|---|---|---|---|
| Cruise Type | Deposit (per person) |
Air Deposit (per person) |
Final Payment Due prior to sailing |
Final Payment Due Holiday Sailings Only prior to sailing |
|
| 1-2 days (excluding Hawaii) |
$50 | $0 | 60 days | 75 days | |
| 3-5 days (excluding Hawaii) |
$100 | $0 | 60 days | 75 days | |
| 6-9 days (excluding Hawaii) |
$250 | $0 | 75 days | 90 days | |
| 10 days or more (excluding Hawaii) |
$400 | $0 | 75 days | 90 days | |
| Hawaii Cruises 4-5 days |
$100 | $50 | 75 days | 90 days | |
| Hawaii Cruises 6-9 days |
$250 | $50 | 75 days | 90 days | |
| Hawaii Cruises and 10 days or more |
$400 | $50 | 75 days | 90 days | |
| Garden Villa Category A1 |
1st and 2nd $2500 per person 3-8 $250 per person |
N/A | 90 days | 90 days | |
| Courtyard Villas and Owner's Suite Categories A2, A3, A4, & AA |
1st and 2nd $1500 per person 3-8 $250 per person |
N/A | |||
The per person, per cruise deposit required to secure your reservation is $750 and must be received within 7 days of your initial reservation. Payment of deposit means acceptance of the full terms and conditions contained within the Guest Ticket/ Contract that apply to your reservation. Final balance due must be received no later than 150 days prior to cruise departure for Cruises of 20 days or longer and 90 days prior to cruise departure for all other cruises as indicated below, together with passport details and any special onboard service requests; otherwise, booking may be subject to immediate cancellation. American Express, MasterCard, Visa, travel agency checks and personal checks are accepted for deposits and full payments. For your convenience, your Final Payment may be automatically charged to the credit card used to make the initial deposit. Oceania Cruises accepts no responsibility for credit card foreign currency/transaction processing fees independently assessed by issuing banks. None of these fees separately charged by the issuing banks accrues to the benefit of Oceania Cruises. Third party credit card charges can only be accepted when accompanied by valid authorization to charge from the relevant card owner.
It is the Passenger’s sole responsibility to obtain and have available when necessary the appropriate valid travel documents. All Passengers are advised to check with their travel agent or the appropriate government authority to determine the necessary documents. You will be refused boarding or disembarked without liability for refund, payment, compensation, or credit of any kind if You do not have proper documentation, and You will be subject to any fine or other costs incurred by Carrier which result from improper documentation or noncompliance with applicable regulations, which amount may be charged to Your stateroom account and/or credit card.
Cancellation Policy:
All cancellations must be in writing. The following cancellation charges will be assessed for all written cancellations received prior to departure up to the scheduled time of departure. For all air-inclusive cruise or cruisetour packages cancelled after receipt of the airline ticket, refunds will only be processed after the return of the airline ticket. The following charges will apply to cancellations received as follows:
Standard cruises
From date of deposit to 121 days prior to vacation date: $200 per booking administrative fee. This administrative fee may be converted to a Future Cruise Credit redeemable on bookings made up to 12 months after cancellation and for travel any time.
Days Prior to Vacation Date Cancellation Amount
120-90 $400 per booking cancellation fee
90-60 10% of fare per person
59-30 25% of fare per person
29-15 50% of fare per person
14-0 100% of fare per person
Paul Gauguin
From date of deposit to 121 days prior to vacation date: $200 per booking administrative fee. This administrative fee may be converted to a Future Cruise Credit redeemable on bookings made up to 12 months after cancellation and for travel any time.
Days Prior to Vacation Date Cancellation Amount
120-91 10% of fare per person
90-61 20% of fare per person
60-31 50% of fare per person
30-0 100% of fare per person
World Cruises
From date of deposit to 121 days prior to vacation date: Full Cruisers: $1,000 per booking administrative fee for MS-C and $500 per booking for D-H.
Segment Guests: $200 per booking administrative fee for all categories.
This administrative fee may be converted to a Future Cruise Credit redeemable on bookings made up to 12 months after cancellation and for travel any time.
Days Prior to Vacation Date Cancellation Amount
120-91 20% of fare per person
90-75 50% of fare per person
74-0 100% of fare per person
All cancellations must be in writing. The following cancellation charges will be assessed for all written cancellations received prior to departure up to the scheduled time of departure. For all air-inclusive cruise or cruisetour packages cancelled after receipt of the airline ticket, refunds will only be processed after the return of the airline ticket. The following charges will apply to cancellations received as follows:
Standard cruises
From date of deposit to 121 days prior to vacation date: $200 per booking administrative fee. This administrative fee may be converted to a Future Cruise Credit redeemable on bookings made up to 12 months after cancellation and for travel any time.
Days Prior to Vacation Date Cancellation Amount
120-90 $400 per booking cancellation fee
90-60 10% of fare per person
59-30 25% of fare per person
29-15 50% of fare per person
14-0 100% of fare per person
Paul Gauguin
From date of deposit to 121 days prior to vacation date: $200 per booking administrative fee. This administrative fee may be converted to a Future Cruise Credit redeemable on bookings made up to 12 months after cancellation and for travel any time.
Days Prior to Vacation Date Cancellation Amount
120-91 10% of fare per person
90-61 20% of fare per person
60-31 50% of fare per person
30-0 100% of fare per person
World Cruises
From date of deposit to 121 days prior to vacation date: Full Cruisers: $1,000 per booking administrative fee for MS-C and $500 per booking for D-H.
Segment Guests: $200 per booking administrative fee for all categories.
This administrative fee may be converted to a Future Cruise Credit redeemable on bookings made up to 12 months after cancellation and for travel any time.
Days Prior to Vacation Date Cancellation Amount
120-91 20% of fare per person
90-75 50% of fare per person
74-0 100% of fare per person
You will get a full refund if you notify RCCL in
writing 70 days prior to your sailing date (60 days for 3 and
4-night cruises or 90 days for holiday sailings). Consult the
chart below to determine the cancellation charges applicable
later.
Note: No refunds will be made if you do not show up for your cruise or if you interrupt or cancel your vacation once it has begun.
When calculating the days prior to sailing, the day of sailing should not be considered as one of the days. The day of sailing is considered the first day of the cruise, therefore, the penalty period will commence one day prior to the day of sailing.
This cancellation policy applies when reserving with RCCL US Office only. Guests should contact their local Royal Caribbean International Office or Travel Agent for full details of applicable cancellation policies.
* Or deposit amount, whichever is greater.
** Holiday sailings are defined as sailings that occur over Christmas and/or New Year's day.
Note: No refunds will be made if you do not show up for your cruise or if you interrupt or cancel your vacation once it has begun.
When calculating the days prior to sailing, the day of sailing should not be considered as one of the days. The day of sailing is considered the first day of the cruise, therefore, the penalty period will commence one day prior to the day of sailing.
This cancellation policy applies when reserving with RCCL US Office only. Guests should contact their local Royal Caribbean International Office or Travel Agent for full details of applicable cancellation policies.
|
Cruise Length |
Days to Departure |
Charges Per Person |
|---|---|---|
| 1 - 5 Nights | ||
| 60+ | No charges | |
| 59-30 | Deposit amount | |
| 29-8 | 50% of total price (taxes and fees excluded)* | |
| 7 or less | No refund except for taxes and fees | |
| 6 - 9 Nights | ||
| 70+ | No charges | |
| 69-30 | Deposit amount | |
| 29-8 | 50% of total price (taxes and fees excluded)* | |
| 7 or less | No refund except for taxes and fees | |
| 10+ Nights | ||
| 70+ | No charges | |
| 69-30 | Deposit amount | |
| 29-15 | 50% of total price (taxes and fees excluded)* | |
| 14 or less | No refund except for taxes and fees | |
| Holiday Sailings: | ||
| 6-8 nights | ||
| 90+ | No charges | |
| 89-30 | Deposit Amount | |
| 29-8 | 50% of total price (taxes and fees excluded)** | |
| 7 or less | No refund except for taxes and fees | |
| 9+ nights | ||
| 90+ | No charges | |
| 89-30 | Deposit Amount | |
| 29-15 | 50% of total price (taxes and fees excluded)** | |
| 14 or less | No refund except for taxes and fees |
* Or deposit amount, whichever is greater.
** Holiday sailings are defined as sailings that occur over Christmas and/or New Year's day.
A 25% deposit is required within 3 days of reservation or sooner, as
specified by Seabourn. Suites are subject to cancellation and resale
if required deposit amount is not received within the specified
option period.
Full payment for all cruises must be received by Seabourn no later than 90 days before sailing.
All reservations are subject to cancellation without notice if payments are not received by the due date, and are guaranteed only when paid in full at 90 days prior to sailing. Reservations made within 90 days of sailing require full payment within 7 days of the reservation or sooner, as specified by Seabourn.
Only U.S. dollar payments are accepted via agency check, personal check, American Express, Visa, MasterCard, Diner's Club or Discover Card. Expenses incurred for onboard services/products by the guest, or by Seabourn on behalf of the guest, shall be paid by the guest prior to disembarkation.
Before a determination regarding a refund can be made, all cruise and air documents must be returned to Seabourn Cruise Line, 6100 Blue Lagoon Drive, Suite 400, Miami, FL 33126. Partial use of cruise, airfare, hotel and land extensions does not qualify a guest for a refund. All refund requests pertaining to cruise, land and air are subject to final review by Seabourn.
Full payment for all cruises must be received by Seabourn no later than 90 days before sailing.
All reservations are subject to cancellation without notice if payments are not received by the due date, and are guaranteed only when paid in full at 90 days prior to sailing. Reservations made within 90 days of sailing require full payment within 7 days of the reservation or sooner, as specified by Seabourn.
Only U.S. dollar payments are accepted via agency check, personal check, American Express, Visa, MasterCard, Diner's Club or Discover Card. Expenses incurred for onboard services/products by the guest, or by Seabourn on behalf of the guest, shall be paid by the guest prior to disembarkation.
Regardless of suite resale, the following policies shall apply to
all cruise cancellations:
Before a determination regarding a refund can be made, all cruise and air documents must be returned to Seabourn Cruise Line, 6100 Blue Lagoon Drive, Suite 400, Miami, FL 33126. Partial use of cruise, airfare, hotel and land extensions does not qualify a guest for a refund. All refund requests pertaining to cruise, land and air are subject to final review by Seabourn.
To reserve your Silversea cruise, a 10% deposit of the total cruise fare is required within seven days of booking or less, depending on voyage and time of booking. Full payment is due no later than 90 days prior to departure. Final documentation will be issued after receipt of final payment and approximately 45 days prior to sailing. All reservations are subject to cancellation if payments are not received by the due date and are guaranteed only when paid in full 90 days prior to sailing. Payments may be made by check (USD funds), VISA, MasterCard, American Express, Discover Card or Diners Club.
CANCELLATION POLICY
AICG's and Windstar Cruises' Cancellation
Policy for the cruise you have selected is described in the applicable
cruise line brochure. A full refund (except for amounts paid for
Cancellation Protection Plan) will be made for written cancellations
received by Windstar Cruises at least 91 days prior to the date on which
you are able to commence travel by any mode of transportation booked
through Windstar Cruises (air, sea, or land). Guests who cancel after
that date for any reason, including medical or family reasons, are
subject to the following cancellation fees: 90-60 days before commencing
travel - $500/$750 (deposit); 59-30 days before commencing travel - 50%
of gross fare; 29-0 days before commencing travel - 100% of gross fare.
Given that the resale of cancelled space will likely result in a lost
opportunity to sell other space, these fees are due regardless of
resale. Windstar Cruises can only be responsible for refunding amounts
actually received by it. Travel agencies may impose their own
cancellation fees. Agency fees of any nature are a matter to be decided
on solely by the agency and guests. Windstar Cruises contracts are
non-transferable. Name changes and departure date changes are considered
reservation cancellations/re-bookings and are subject to cancellation
fees. Changes require the prior approval of Windstar Cruises and may not
always be possible.
CHANGE CHARGES:
Changing your itinerary after reservations have been made can result in loss of advantages gained by early planning. To cover administrative costs, a minimum charge of $50 per person will be assessed if you request a change in your travel arrangements less than 91 days prior to commencement of travel. This doesn't apply to departure date changes (please refer to cancellation policy). Change charges are not assessed for stateroom upgrades or for the addition of services unless air reservations are altered and/or travel documents must be reissued.
CHANGE CHARGES:
Changing your itinerary after reservations have been made can result in loss of advantages gained by early planning. To cover administrative costs, a minimum charge of $50 per person will be assessed if you request a change in your travel arrangements less than 91 days prior to commencement of travel. This doesn't apply to departure date changes (please refer to cancellation policy). Change charges are not assessed for stateroom upgrades or for the addition of services unless air reservations are altered and/or travel documents must be reissued.
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