|
| Cruise Length | Days Prior to Departure | Cancellation Fee Per Person |
| 1 - 5 Night | 60 or more* | No Charge |
| 59 to 30** | Deposit Amount | |
| 29 to 8 | 50% of Total Price | |
| 7 days or less | No Refund | |
| 6 - 8 Night | 70 Days or more* | No Charge |
| 69 to 30** | Deposit Amount | |
| 29 to 8 | 50% of Total Price | |
| 7 days or less | No Refund | |
| 9 or more Nights | 70 Days or more* | No Charge |
| 69 to 30** | Deposit Amount | |
| 29 to 15 | 50% of Total Price | |
| 14 days or less | No Refund |
| Cruisetour to Cruise-only Conversions | Days Prior to Departure | Cancellation Fee Per Person |
| 70 days or more* | No Charge | |
| 69 to 30 days** | Deposit Amount | |
| 29 to 15 days | 50% of Total Price | |
| 14 days or less | No Refund |
Deposit Requirements - Cancellation Penalties - Refunds
| Deposit and Payments | Cancellations and Refunds | ||||||
| Length of Cruise | Deposit Required | Balance Required | Penalty | Days Prior | Penalty | Days Prior | 100 % Penalty |
| Cruise to Nowhere | $50 pp * | 60 days | 25% | 60 - 30 | 50% | 29 - 8 | 7 days or less |
| 2 days | $100 pp | 60 days | $100 | 60 - 30 | 50% | 29 - 8 | 7 days or less |
| 3 days | $100 pp | 60 days | $100 | 60 - 30 | 50% | 29 - 8 | 7 days or less |
| 4 days | $150 pp | 60 days | $150 | 60 - 30 | 50% | 29 - 8 | 7 days or less |
| 5 days | $200 pp | 60 days | $200 | 60 - 30 | 50% | 29 - 8 | 7 days or less |
| 6 days | $250 pp | 75 days | $250 | 75 - 30 | 50% | 29 - 8 | 7 days or less |
| 7 days | $250 pp | 75 days | $250 | 75 - 30 | 50% | 29 - 8 | 7 days or less |
| 8 days | $300 pp | 75 days | $300 | 75 - 30 | 50% | 29 - 8 | 7 days or less |
| 9 days | $300 pp | 75 days | $300 | 75 - 30 | 50% | 29 - 8 | 7 days or less |
| Alaska / Cruise Tour | $350 pp | 75 days | $350 | 75 - 46 | 50% | 45 - 15 | 14 days or less |
| 10 days and longer | $400 pp | 75 days | $400 | 75 - 46 | 50% | 45 - 15 | 14 days or less |
| Europe | $500 pp | 90 days | $500 | 90 - 56 | 50% | 55 - 15 | 14 days or less |
| Cruise To Nowhere: Deposit of $50 pp is Non-Refundable | |||||||
| Early Saver Bookings: Deposit is Non-Refundable | |||||||
|
|
More Information on Celebrity Cruises
Staterooms (E-AA)
World Cruise 2010 Voyages of 45 days or more
World Cruise 2010 Voyages of 44 days or less
Full payment for all voyages must be received by Cunard no later than 90 days prior to sailing. All reservations are subject to cancellation if payments are not received by the due date, and are guaranteed only when paid in full at 90 days prior to sailing. Reservations made within 90 days of sailing require full payment within three days of the reservation or sooner, as specified by Cunard.
Only U.S. dollar payments are accepted via agency check, personal check, wire transfer, American Express, MasterCard, Visa, Diner's Club or Discover Card. Expenses incurred for onboard services/products by the guest or by Cunard on behalf of guests, shall be paid by guest prior to debarkation.
Cancellation fees vary based on voyage length and time of cancellation. 'All Items' include voyage fare, ticketed air, pre-voyage and post-voyage hotel packages. Air deviation fees and Cunard Travel Care are not refundable. Fees are shown below for the 2009-2010 season:
|
2009-2010 Sailings -
Less than 40 Days
(including World
Cruise
Segments/Liners)
|
|
| Number of Days Before Sailing |
Cancellation
Fee
|
| 120 to 91 days | None |
| 90 to 61 days | 25% of full fare |
| 60 to 31 days | 50% of full fare |
| 30 to 15 days | 75% of full fare |
| 14 days or less, or non-appearance | 100% of full fare |
|
2009-2010 Sailings -
40 Days or Longer
(including World
Cruise
Segments/Liners)
|
|
|
Number of
Days before Sailing
|
Cancellation
Fee
|
|
120 to 91 days
|
25% of full fare
|
|
90 to 61 days
|
50% of full fare
|
|
60 days or less or
non-appearance
|
100% of full fare
|
Failure to
strictly comply with the deposit
and final payment schedules, or
any other applicable policies
and procedures, will result in
the automatic cancellation of
pending reservations.
Cancellations/Refunds
Cancellations may be made by
telephone or in writing. Changes
to the vacation commencement
date or changes of guest names
will be considered
cancellations. For
cancellations, amounts paid,
minus cancellation fees and
other amounts owed, will be
promptly refunded. No refunds
will be made in the event of
interruption or cancellation by
the Guest after vacation
commencement date. All
appropriate refunds will be made
directly to the Guest's credit
card account or through the
Guest's Travel Agent if the
reservation is made through a
Travel Agent. Disney Cruise
Vacations is not responsible for
the receipt of refund monies by
Guests from their Travel Agents.
When applicable, monies are
refunded based on exchange rates
at the time of cancellation, not
the exchange rate at the time of
payment. All travel documents
including airline tickets must
be returned before refund
processing can begin. Certain
Travel Agents may withhold an
agency cancellation fee.
Disney Cruise Line
reserves the right to restrict
any changes to a reservation.
All changes are subject to
availability. Please note that
changes made to overall party
size may result in a change to
the rate. For your peace of
mind, Disney recommends the purchase
of the Vacation Protection Plan.
Premiums for the
Vacation Protection Plan must be
paid by the final payment due
date, and the Vacation
protection Plan is not effective
until final vacation payment is
made.
Cruise Cancellation Fees:
For 2009/2010 Cruises
Less Than 10 Days
For Post-2010 Cruises
Less Than 10 Days where Embark
or Debark is U.S. Port
| Days prior to Vacation Commencement Date | Fee Amount |
| 45 days or more | Deposit per Guest for Suites/Concierge rooms |
| 74-45 days | Deposit per Guest for Non-Suites/Concierge staterooms |
| 44-8 days | 50% of vacation price per Guest |
| 7 days or less | No refund |
For 2009/2010 Cruises
of 10 Days or More
For Post-2010 Cruises of
10 Days or More and Cruises Less
Than 10 Days where Embark and
Debark is non-U.S. Port
| Days prior to Vacation Commencement Date | Fee Amount |
| 45 days or more | Deposit per Guest for Suites/Concierge rooms |
| 89-45 days | Deposit per Guest for Non-Suites/Concierge staterooms |
| 44-15 days | 50% of vacation price per Guest |
| 14 days or less | No refund |
Air Cancellation
Fees:
Any changes or cancellations to
your Disney Cruise Vacations
air arrangements (including, but
not limited to, sail date/air
travel date changes and name
changes/corrections), will
result in cancellation fees
assessed as follows:
Domestic Air Cancellation Fees
| Days prior to Vacation Commencement Date | Fee Amount |
| 74 to 45 days | $50 per Guest |
| 44 to 31 days | 50% of the air supplement per Guest |
| 30 to 0 days | 100% of the air supplement per Guest |
International Air Cancellation Fees
| Days prior to Vacation Commencement Date | Fee Amount |
| 89 to 45 days | 50% of the air supplement per Guest |
| 44 to 0 days | 100% of the air supplement per Guest |
Domestic air cancellation fees apply for sailings where both the embark and debark port are in North America. International air cancellation fees apply for all other sailing itineraries.
Hotel Cancellation
Fees
A cancellation fee in the amount
of the total hotel cost for all
nights reserved will be assessed
if a hotel reservation outside
of North America is cancelled 14
days or less prior to arrival
date. A cancellation fee will be
assessed if a hotel reservation
within North America is
cancelled less than 5 days prior
to arrival date. Please contact
Disney Cruise Vacations
for details.
Service Fees
Changes to a reservation may
result in a per Guest service
fee. Please consult your Travel
Agent or Disney Cruise Vacations
for further details.
Claims/Notice
Requirements/Time Limits
No claim for delay, detention,
personal injury, illness,
emotional distress or death of a
Guest, or for loss of or damage
to any property of a Guest, may
be brought against
Disney Cruise Line
unless written notice of such
claim is provided to
Disney Cruise Line
within six (6) months after the
date of the event upon which
such claim is based (within 30
days after the termination of
the cruise for a claim of
property loss or damage); and no
legal action may be brought
against Disney Cruise
Line for delay,
detention, personal injury,
illness, emotional distress or
death of a Guest, or for loss of
or damage to any property of a
Guest, unless such legal action
shall be commenced within one
(1) year after the date of the
event upon which such claim is
based (within one (1) year after
the termination of the cruise
for a claim for property loss or
damage), and legal process
relating to such action is
served on Disney Cruise
Line within 120 days
after filing, notwithstanding
any provision of law of any
state, territory, possession or
country to the contrary. All
legal actions arising out of or
relating to a Disney
Cruise Line vacation
shall be brought, if at all, and
maintained exclusively in and
before any court of competent
jurisdiction located in Brevard
County, Florida, U.S.A., or the
United States District Court,
Middle District of Florida,
Orlando Division, to the
exclusion of courts located in
any other county, state,
country, territory or possession
whatsoever. The only exception
to this choice of forum is when
and if Disney Cruise
Line asserts a petition
for exoneration from or
limitation of liability.
Disney Cruise Line
liability for loss of or damage
to property of any Guest is
limited to the amount of $300
per Guest per voyage, unless
upon embarkation a Guest
declares the true value of the
property in writing and pays 5%
of the true value declared in
excess of $300 to Disney
Cruise Line, in which
case Disney Cruise Line
liability will be limited to the
true value declared not to
exceed $5,000. All settlements
will be made based on actual
cash value (replacement cost,
less depreciation) up to the
U.S. $300/$5,000 limits to
Disney Cruise Line
liability. Losses due to
ordinary wear and tear, perils
of the sea and acts of God are
not reimbursable. Disney
Cruise Line provides an
in-room safe for your
convenience; however,
Disney Cruise Line
shall in no event be liable for
the loss of or damage to cash,
negotiable securities, gold,
silverware, jewelry, ornaments,
works of art,
photographic/video/audio
equipment or supplies, laptop
computers, cellular phones or
other valuables unless the same
have been deposited with the
Master or other designated
representative who issued a
written receipt therefor. In the
event of such deposit,
Disney Cruise Line
liability for loss or damage
thereof shall be limited as
otherwise provided in this
paragraph. Additional coverage
may be purchased through the
Vacation Protection Plan which
is provided through World Access
Service Corporation.
The per person, per cruise deposit requirements to secure reservations and Cancellation Protection Plan amounts are listed with the cruise fares in the Holland America brochure. Deposits are generally due within 5 days after reservation date. Cancellation Protection Plan, if desired, must be paid for at time of deposit.
Final payment is generally due no later than 75 days prior to departure although some cruises have different final payment date requirements. Please consult the Holland America Line brochure for the final payment date applicable to your cruise. In most cases, HAL is able to provide you with travel documents, including your Cruise and CruiseTour Contract, approximately 30 days prior to departure.
Payment by American Express, VISA, MasterCard or Discover Card is accepted. For faster processing, please include a confirmation number on your check. Travel agents please note that MCOS will not be accepted.
Travel agents or consumers outside the U.S. and Canada should make payment by wire transfer or passenger's credit card.
75 to 46 days prior to sailing: Deposit amount
45 to 16 days prior to sailing: 50% of cruise fare, excluding taxes
15 days or less prior to sailing: 100% of cruise fare, excluding taxes
No refund will be issued if a guest
voluntarily or involuntarily fails to show
up for their cruise; is denied boarding for
any reason including failure to possess
required travel documents, passport or visa;
or terminates his/her cruise in progress.
Cruise contracts are non-transferable.
Name changes and cruise date changes are
considered reservation cancellations and are
subject to the above cancellation charges.
Cancellation charges are assessed on total
fares, which include cruise fare, air
add-ons, hotel packages, and any other
additional services arranged through MSC
Cruises.
| PAYMENT / DEPOSIT SCHEDULE | |||||
|---|---|---|---|---|---|
| Cruise Type | Deposit (per person) |
Air Deposit (per person) |
Final Payment Due prior to sailing |
Final Payment Due Holiday Sailings Only prior to sailing |
|
| 1-2 days (excluding Hawaii) |
$50 | $0 | 60 days | 75 days | |
| 3-5 days (excluding Hawaii) |
$100 | $0 | 60 days | 75 days | |
| 6-9 days (excluding Hawaii) |
$250 | $0 | 75 days | 90 days | |
| 10 days or more (excluding Hawaii) |
$400 | $0 | 75 days | 90 days | |
| Hawaii Cruises 4-5 days |
$100 | $50 | 75 days | 90 days | |
| Hawaii Cruises 6-9 days |
$250 | $50 | 75 days | 90 days | |
| Hawaii Cruises and 10 days or more |
$400 | $50 | 75 days | 90 days | |
| Garden Villa Category A1 |
1st and 2nd $2500 per person 3-8 $250 per person |
N/A | 90 days | 90 days | |
| Courtyard Villas and Owner's Suite Categories A2, A3, A4, & AA |
1st and 2nd $1500 per person 3-8 $250 per person |
N/A | |||
|
Cruise Length |
Days to Departure |
Charges Per Person |
|---|---|---|
| 1 - 5 Nights | ||
| 60+ | No charges | |
| 59-30 | Deposit amount | |
| 29-8 | 50% of total price (taxes and fees excluded)* | |
| 7 or less | No refund except for taxes and fees | |
| 6 - 9 Nights | ||
| 70+ | No charges | |
| 69-30 | Deposit amount | |
| 29-8 | 50% of total price (taxes and fees excluded)* | |
| 7 or less | No refund except for taxes and fees | |
| 10+ Nights | ||
| 70+ | No charges | |
| 69-30 | Deposit amount | |
| 29-15 | 50% of total price (taxes and fees excluded)* | |
| 14 or less | No refund except for taxes and fees | |
| Holiday Sailings: | ||
| 6-8 nights | ||
| 90+ | No charges | |
| 89-30 | Deposit Amount | |
| 29-8 | 50% of total price (taxes and fees excluded)** | |
| 7 or less | No refund except for taxes and fees | |
| 9+ nights | ||
| 90+ | No charges | |
| 89-30 | Deposit Amount | |
| 29-15 | 50% of total price (taxes and fees excluded)** | |
| 14 or less | No refund except for taxes and fees |
|
1-800-814-8381
1-281-269-2600
Mon-Fri 8am-10pm ET
Sat-Sun 10am-6pm ET