Payments & Refunds

Azamara Cruises

Refunds and Cancellations When canceling a Cruise or Cruisetour, certain penalties apply. See the information below for details.
 

Cruise Length Days Prior To Departure Cancellation Fee Per Person
1-5 Nights 60 or more* No Charge
  30 to 59** Deposit Amount
  8 to 29 50% of total price
  7 or less No Refund
6-8 Nights 70 or more* No Charge
  30 to 69** Deposit Amount
  8 to 29 50% of total price
  7 days or less No Refund
9+ Nights 70 days or more* No Charge
  30 to 69** Deposit Amount
  15 to 29 50% of total price
  14 days or less No Refund


* For Holiday Sailings, written notification must be received at least 90 days prior to the departure date.

** 89 to 30 days for Holiday Sailings.


The table above also applies to Holiday Sailings except as noted above. Cancellation notices are effective when received by the Operator. For guests who have booked a Cruisetour and desire to cancel their tour while retaining the cruise, refunds of the Cruisetour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy:
 

Cruisetour to Cruise-Only Days Prior To Departure Cancellation Fee Per Person
  70 days or more* No Charge
  30 to 69 days** Deposit Amount
  15 to 29 days 50% of total price
  14 days or less No Refund


* For Holiday Sailings, written notification must be received at least 90 days prior to the departure date.

** 89 to 30 days for Holiday Sailings.
 

The cancellation charge policies above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel agency or call Azamara Cruises for further details.
 
If payment was received via credit card, the refund will be made to that credit card. If payment was received from your travel agent, the refund will be provided back to that travel agent.

Azamara offers the CruiseCare Cancellation Penalty Waiver Program, waiving the non-refundable cancellation provision of your cruise ticket contract and paying you the value of the unused portion of your prepaid cruise vacation in the event that you or your traveling companion need to cancel your cruise vacation for specified reasons. In addition, should you need to cancel for "any other reason", you may be eligible for Cruise Credits.

Note:
Policy applies when booking with US Office only. Guests should contact their local Azamara Cruises Office or Travel Agent for full details of applicable cancellation policies.

Seapass
Each Azamara ship operates on a cashless system. For onboard purchases, you will be provided with a Seapass Account. This account can be validated with a Visa, MasterCard, Novus, or American Express card, or you may arrange to pay this account by cash or traveler's check. All onboard services and purchases may then be signed for and charged to your Seapass Account. At the end of your cruise, you will receive a completely itemized statement reflecting your charges.
 

Paying for Shore Excursions Please remember that you will have up to 10 days prior to your sail date to purchase your excursions online. If you are within the 10 days, you will then need to purchase your shore excursions onboard the ship, which will be charged to your Seapass Account.

Requirements Only U.S. currency is accepted aboard the ships, and personal checks are not accepted. Credit cards can be used to secure cash by using the ATM located near the casino onboard.

Currency exchange services are available onboard at the Guest Relations Desk. The shops, lounges, shore excursions, and Spa operate on a cashless system; therefore you must use your Seapass Account when purchasing beverages and services throughout the ship.

ATM
An ATM is available on board each Azamara ship. You may obtain cash by using your MasterCard, VISA or American Express card, or you may use a bank card belonging to systems such as Cirrus-Plus, Honors, Shazam, Alert, Yankee 24, Pulse, ATH, NYCE, MAC, Magicline, Star System, Oath and Tyme.

More Azamara Information by Ship
Carnival Cruises

Deposit Requirements - Cancellation Penalties - Refunds

General Information - Penalties and Refunds:
Reservations will be held until 30 minutes prior to departure. No refunds will be made in the event of "no shows", unused tickets, lost tickets, interruptions, partially used tickets, or cancellations received late or after the start of the cruise, or for Pack & Go program purchases. Carnival strongly recommends the purchase of trip cancellation insurance from your travel agent. Cancellation charges for individual bookings will be assessed as listed below. For cancellation charges related to group bookings, partial ship charters or full ship charters refer to your charter contract or group booking agreement for terms and conditions.

  DAYS PRIOR TO DEPARTURE DATE CANCELLATION
CHARGE(per guest)
2, 3, 4 & 5
day cruises
Up to 61 days
60 to 46 days
45 to 30 days
29 to 15 days
14 days or less

None(except Cruises to Nowhere and Early Saver Fares*)
Deposit**
Deposit or 50% of Total Fare, whichever is greater
Deposit or 75% of Total Fare, whichever is greater
100% of Total Fare

6 day or longer cruises (including Alaska and Hawaii)

Up to 76 days
75 to 56 days
55 to 30 days
29 to 15 days
14 days or less

None (except for Early Saver Fares*)
Deposit**
Deposit or 50% of Total Fare, whichever is greater
Deposit or 75% of Total Fare, whichever is greater
100% of Total Fare

Europe cruises, Panama Canal cruises & Transpacific cruises 7, 9, 12, 14 & 17 day

Up to 91 days
90 to 56 days
55 to 30 days
29 to 15 days
14 days or less

None (except for Early Saver Fares*)
Deposit**
Deposit or 50% of Total Fare, whichever is greater
Deposit or 75% of Total Fare, whichever is greater
100% of Total Fare

All cruises purchased under
the Pack & Go program
Any time after booking 100% of Total Fare


*The deposit is non refundable
**For Cruises to Nowhere, the cancellation charge is 25% of Total Fare

More Carnival Information by Ship
Celebrity Cruises

How to Pay
For your cruise vacation, your reservation must be paid in full by the final payment date on your reservation. Reservations may not be made on the day of sailing.

Make your cruise payment to your travel agent.

Refunds and Cancellations
When canceling a Cruise or Cruisetour, certain penalties apply. See the information below for details.

CRUISE LENGTH DAYS PRIOR TO DEPARTURE DATE CANCELLATION
CHARGE(per guest)
1 - 5 Nights 60+ days
59 to 43 days
42 to 29 days
28 to 15 days
14 days or less
 

No Charges
Deposit Amount
50% of the total price (taxes & fees excluded)*
75% of the total price (taxes & fees excluded)*
No refund except for taxes and fees

6 Nights or Longer

75+ days
74 to 57 days
56 to 29 days
28 to 15 days
14 days or less

 

No Charges
Deposit Amount
50% of total price (taxes & fees excluded)*
75% of total price (taxes & fees excluded)*
No refund except for taxes and fees

Cruisetours***

75+ days
74 to 57 days 
56 to 29 days
28 to 15 days
14 days or less
 

No Charges
Deposit Amount
50% of total price (taxes and fees excluded)*
75% of total price (taxes and fees excluded)*
No refund except for taxes and fees

Holiday Sailings**
1-5 Nights




6 Nights or longer
90+ days
89 to 64 days
63 to 43 days
42 to 15 days
14 days or less

90+ days
89 to 64 days
63 to 43 days
42 to 22 days
21 days or less
69 to 30 days **
 
No Charges
Deposit Amount
50% of total price (taxes and fees excluded)*
75% of total price (taxes and fees excluded)*
No refund except for taxes and fees

No Charges
Deposit Amount
50% of total price (taxes & fees excluded)*
75% of total price (taxes & fees excluded)*
No Charge
No refund except for taxes and fees

* Or deposit amount, whichever is greater. 
** Holiday sailings are defined as sailings that occur over Christmas and/or New Year's day.
***Guests who convert their cruisetours to a cruise only booking within 42 days of the start date of the tour segment of the cruisetour will be subject to a cancellation charge. The amount of that charge varies depending on the location of the cruisetour and/or its length.

For Holiday Sailings, written notification must be received at least 90 days prior to the departure date. ** 89 to 30 days for Holiday Sailings.

The table above also applies to Holiday Sailings except as noted above. Cancellation notices are effective when received by the Operator.

For guests who have booked a Cruisetour and desire to cancel their tour while retaining the cruise, refunds of the Cruisetour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy:

The cancellation charge policies above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel agency or call Celebrity Cruises for further details.

If payment was received via credit card, the refund will be made to that credit card. If payment was received from your travel agent, the refund will be provided back to that travel agent.

Seapass
All Celebrity ships operate on a cashless system. For onboard purchases, you will be provided with a Seapass Account. This account can be validated with a Visa, MasterCard, Novus, or American Express card, or you may arrange to pay this account by cash or traveler's check. All onboard services and purchases may then be signed for and charged to your Seapass Account. At the end of your cruise, you will receive a completely itemized statement reflecting your charges.

Paying for Shore Excursions
Shore excursions booked on board the ship will be charged to your Seapass Account. To book shore excursions, contact the Shore Excursion Desk as soon as possible after boarding your ship, as space is limited. Shore excursions may also be booked through the Celebrity Network in your stateroom and charged to your Seapass Account.

Currency Requirements
Only U.S. currency is accepted aboard the ships, and personal checks are not accepted. Credit cards can be used to secure cash by using the ATM located near the casino onboard.

Currency exchange services are available onboard at the Guest Relations Desk. The shops, lounges, shore excursions, and AquaSpa operate on a cashless system; therefore you must use your Seapass Account when purchasing beverages and services throughout the ship.

ATM
An ATM is available on board all Celebrity ships. You may obtain cash by using your MasterCard, VISA or American Express card, or you may use a bank card belonging to systems such as Cirrus-Plus, Honors, Shazam, Alert, Yankee 24, Pulse, ATH, NYCE, MAC, Magicline, Star System, Oath and Tyme.

More Celebrity Information by Ship
Costa Cruises
Reservations for non-web bookings
Caribbean:
Deposit required: $250 per person (unless otherwise specified)
Final payment - Due 70 days prior to sailing.
All non-Caribbean, including Mediterranean, North Europe, Far East, South America and Dubai:
Deposit required: $400 per person (unless otherwise specified)
Final payment - Due 90 days prior to sailing.
CCL accepts Visa, MasterCard, Discover Card and American Express as final payment for your cruise vacation. Debit cards are not accepted.

Reservations for web bookings
For all bookings made online via Costa's website full payment is due via credit card at the time of reservation. CCL accepts Visa, MasterCard, Discover and American Express as payment for your cruise.

Notice of cancellations and requests for refund must be submitted in writing to: Costa Cruise Lines N.V., 200 South Park Road, Suite 200, Hollywood, FL 33021-8541. Cancellations may not be made by email. All documents (deposit receipt or passage tickets) issued by CCL must be returned before a refund can be processed. Cancellation charges, per person will be assessed based on when cancellation notices are received as follows:
Caribbean
70 or more days prior to sailing: Full Refund
69 - 30 days prior to sailing: Deposit Amount (plus $50 fee for air cancellation)
29 - 8 days prior to sailing: 50 percent of cruise fare/air add-on/hotel
7 days or less prior to sailing: No refund (100 percent cancellation charge)
All non-Caribbean
90 or more days prior to sailing: Full Refund
89 - 45 days prior to sailing: Deposit Amount (plus $50 fee for air cancellation)
44 - 15 days prior to sailing: 50 percent of cruise fare/air add-on/hotel
14 days or less prior to sailing: No refund (100 percent cancellation charge)
Guests must adhere to the cancellation and refund policy above. No refunds are made to persons who do not give proper notice of cancellation or fail to embark. No exceptions will be made on cancellation charges, so Guests are advised to secure appropriate cancellation insurance through CCL or their travel agents.
An additional $50 fee is charged for air cancellations made between 69 and 30 days (Caribbean) and 89 and 45 days (non-Caribbean) prior to sailing. A $50 administrative fee is charged for changes to bookings after documents have been issued. Cancellation and administrative charges apply to both individual and group bookings. Changes are subject to booking class availability. Air carriers, hotels and/or other land service suppliers may have their own policies regarding changes, cancellation and refunds and may apply change or cancellation charges up to the full amount paid. Airlines may impose change fees of up to $400 per person. CCL will assess such charges in accordance with the supplier's policies or as detailed in the Air/Sea addendum and deduct them from the refund. Air tickets are not transferable. A change of a booking from Air/Sea to Cruise only constitutes a cancellation of the air portion of the package and is subject to the cancellation charges indicated above. A change from Cruise only to Air/Sea is not subject to cancellation charges.
Costa Crociere reserves the right to change or abandon all or any part of the cruise program and to change the itinerary whenever advisable or necessary, in which case Costa Crociere shall not be responsible for any loss or expense caused thereby. If the cruise is withdrawn before sailing date, you shall only be entitled a refund of the amount received by CCL from you. CCL shall not make any refund to Guests who elect not to complete the cruise for any reason or cause whatsoever. Costa Crociere and CCL are not liable for weather or sea conditions.

For a current list of the most up-to-date fares, please call 800-462-6782 or visit www.costacruises.com. Fares and government taxes and fees are subject to change prior to receipt of payment in full. Fares are valid for U.S. and Canadian residents only and subject to availability. Unless otherwise noted, fares are in U.S. dollars, per person, based on double occupancy of accommodations selected. Single occupancy may be available in select categories for 180 to 200% of applicable fare. Fares include ocean transportation, cabin accommodation, all standard meals onboard ship, entertainment and most activities onboard the vessel. Fares do not include any other items of a personal nature, such as spa treatments, salon services, photographs, telephone calls and faxes, internet access, gratuities, shore excursions, wines, liquor and beverages, laundry or valet service, or any other goods or services purchased onboard the ship. Cruise fuel supplements of up to $9 per person per day may be charged if the NYMEX oil price exceeds $70 per barrel.

Cruise-only fares do not include (i) the cruise fuel supplement, if any, and (ii) cruise taxes and fees imposed by governmental or quasi-governmental authorities, such as fees levied for embarkation, disembarkation or landing, arrival or departure taxes, security surcharges, passenger facility charges, and customs and immigration fees, which range from $6.20 to $110.89 per Guest, depending on the sailing.

Air/Sea package fares do not include certain government taxes and fees on cruise travel (described above) or optional hotels or transfers, but include all government taxes and fees on air travel and the cruise fuel supplement, if any. If airline schedules necessitate an overnight hotel stay, Guests may select hotel accommodation and transfers offered by CCL at additional charge or make their own arrangements. Airline imposed baggage charges of up to $50.00 for the first or second standard size bag may also apply; please consult with your airline after you have been ticketed for information.
More Costa Information by Ship
Crystal Cruises

Deposits & Payments
Your reservation must be accompanied by a deposit within the period specified at time of booking and is based on the total fare for the booking including optional air/sea add-ons, pre/post hotel, less applicable discounts.

A deposit of 20% per guest is required for all reservations (all categories). Staterooms (all categories) are subject to cancellation if required deposits are not received within the specific option period. Final Payment is due no later than 90 days prior to sailing. All reservations are subject to cancellation if payments are not received by the due date.

Cancellation schedule:
90-46 days: 20%
45-31 days: 50%
30 days to sailing: 100%

2015 WORLD CRUISE: DEPOSITS AND PAYMENTS
All Voyages: A deposit of 20% per guest is required for all Penthouses and staterooms. Staterooms (Categories C3 – CP) are subject to cancellation if required deposits are not received within the specific option period. Final payment is due no later than 90 days prior to sailing. All reservations are subject to cancellation if payments are not received by the due date.

Cancellation FWC and Combos 53 days or more:
150-91 days: 20%
90-61 days: 50%
60 days to sailing: 100%;

Segments/combos 52 days or less:
90-61 days: 20%
60-31 days: 50%
30 days to sailing: 100%

More Crystal Information by Ship
Cunard Cruises

Deposits
A 25% deposit is required within seven days of reservation or sooner, as specified by Cunard. Staterooms are subject to cancellation if required deposit amount is not received within the specified option period.

Balance of Payment
Full payment for all voyages must be received by Cunard no later than 90 days prior to sailing. All reservations are subject to cancellation if payments are not received by the due date, and are guaranteed only when paid in full at 90 days prior to sailing. Reservations made within 90 days of sailing require full payment within three days of the reservation or sooner, as specified by Cunard.

Methods of Payment

Only U.S. dollar payments are accepted via agency check, personal check, wire transfer, American Express, MasterCard, Visa, Diner's Club or Discover Card. Expenses incurred for onboard services/products by the guest or by Cunard on behalf of guests, shall be paid by guest prior to debarkation.

Cancellation by Guests

All items are subject to cancellation fees, excluding the following items:
  • Government Fees and Taxes
  • Fuel Supplement
  • Shore and land excursions
  • Most special service items

Cancellation fees vary based on voyage length and time of cancellation. 'All Items' include voyage fare, ticketed air, pre-voyage and post-voyage hotel packages. Air deviation fees and Cunard Travel Care are not refundable. Fees are shown below for the 2009-2010 season:

2009-2010 Sailings - Less than 40 Days
(including World Cruise Segments/Liners)
Number of Days Before Sailing
Cancellation Fee
120 to 91 days None
90 to 61 days 25% of full fare
60 to 31 days 50% of full fare
30 to 15 days 75% of full fare
14 days or less, or non-appearance 100% of full fare

 

2009-2010 Sailings - 40 Days or Longer
(including World Cruise Segments/Liners)
Number of Days before Sailing
Cancellation Fee
120 to 91 days
25% of full fare
90 to 61 days
50% of full fare
60 days or less or non-appearance
100% of full fare

If air has been purchased, all refunds of total charges will be held until he air tickets have been returned to Cunard. Air-related Government Fees and Taxes will not be subject to a cancellation fee, provided that the air tickets are returned. Please refer to the Air Program section for further information.

When guests cancel a booking with ticketed air within the cancellation fee periods above, the refunds guests receive for ticketed air will not include the following:
  • Any air deviation fee paid
  • A service fee of $50/per person (for voyages in North America) or $75/person (for international voyages)
  • Any cancellation fees charged to Cunard by the airlines.
Refunds will occur after the airline cancellation fees have been assessed. In the event a paper air ticket was issued and the air tickets are not returned to Cunard, the value of the ticket or the add-on (whichever is greater) will be charged 100% regardless of which cancellation fee period the guest is in.

Note: Policies may vary for World Cruise voyages; see the applicable World Cruise Website for details.

Refunds
Before a determination regarding a refund can be made, all cruise and air documents must first be returned to: Cunard Line, 24303 Town Center Drive, Valencia, California 91355. Partial use of cruise, airfare, hotel and land extension does not qualify a guest for a refund. All refund requests pertaining to cruise, land and air are subject to final review by Cunard.

More Cunard Information by Ship
Disney Cruises

A deposit is required to confirm a reservation. Deposit amount will be determined at time of booking. Vacation and cruise packages are subject to cancellation if full deposit is not received in our office within the option period specified at time of booking. For reservations confirmed in U.S. dollars, final payment in the form of a check or credit card (Visa®, MasterCard®, American Express®, Discover® Card, Diners Club®, Japanese Credit Bureau or Disney's Visa® Credit Card) must be received on the date determined at the time of booking. For reservations not confirmed in U.S. Dollars, acceptable forms of payment are Visa® and MasterCard®. Payment policy for group travel may vary. Please contact your Travel Agent for complete details.
Failure to strictly comply with the deposit and final payment schedules, or any other applicable policies and procedures, will result in the automatic cancellation of pending reservations.

Cancellations/Refunds
Cancellations may be made by telephone or in writing. Changes to the vacation commencement date or changes of Guest names will be considered cancellations. For cancellations, amounts paid, minus cancellation fees and other amounts owed, will be promptly refunded. No refunds will be made in the event of interruption or cancellation by the Guest after vacation commencement date. All appropriate refunds will be made directly to the Guest's credit card account or through the Guest's Travel Agent if the reservation is made through a Travel Agent. Disney Cruise Line is not responsible for the receipt of refund monies by Guests from their Travel Agents. All travel documents including airline tickets must be returned before refund processing can begin. Certain Travel Agents may withhold an agency cancellation fee. Disney Cruise Line reserves the right to restrict any changes to a reservation. All changes are subject to availability. Please note that changes made to overall party size may result in a change to the rate. For your peace of mind, we recommend the purchase of the Vacation Protection Plan. Premiums for the Vacation Protection Plan must be paid by the final payment due date, and the Vacation Protection Plan is not effective until final vacation payment is made.

Cruise Cancellation Fees:
CATEGORIES WITH RESTRICTIONS: Reservations for Inside, Outside or Verandah Categories with Restrictions are NONREFUNDABLE and NONTRANSFERABLE. A 100% cruise cancellation fee applies from time of payment.

Cruises Less Than 10 days where Embark or Debark is U.S. Port

Days prior to Vacation Commencement Date Fee Amount
45 days or more Deposit per Guest for Suites/Concierge staterooms
74-45 days Deposit per Guest for Non-Suites/Concierge staterooms
44-30 days 50% of vacation price per Guest
29-15 days 75% of vacation price per Guest
14 days or less 100% of vacation price per Guest
Cruises of 10 days or More and Cruises Less Than 10 days where Embark and Debark is non-U.S. Port

Days prior to Vacation Commencement Date Fee Amount
56 days or more Deposit per Guest for Suites/Concierge staterooms
119-56 days Deposit per Guest for Non-Suites/Concierge rooms
55-30 days 50% of vacation price per Guest
29-15 days 75% of vacation price per Guest
14 days or less 100% of vacation price per Guest

Air Cancellation Fees:
Any changes or cancellations to your Disney Cruise Line air arrangements (including, but not limited to, sail date/air travel date changes and name changes/corrections) will result in cancellation fees assessed as follows:

All Flights Within North America (Including Canada)

Days prior to Vacation Commencement Date Fee Amount
74 to 45 days 10% of the air supplement per Guest
44 to 31 days 50% of the air supplement per Guest
30 to 0 days 100% of the air supplement per Guest

Any Flights Outside North America

Days prior to Vacation Commencement Date Fee Amount
89 to 45 days 50% of the air supplement per Guest
44 to 0 days 100% of the air supplement per Guest

If at least one flight departs/arrives at an airport outside North America, the entire flight itinerary will follow the "Any Flights Outside North America" policy.

 

More Disney Information by Ship
Holland America Cruises

Deposit

A deposit is required and generally due within 1 to 5 days after reservation date. The per person, per cruise deposit requirement will be advised at time of booking. A second deposit is required for all Grand Voyages.

Our Cancellation Protection Plan, if desired, may be purchased at time of deposit or prior to the date on which cancellation fees begin to accrue. As cancellation fee accrual dates vary, please consult the applicable Holland America Line brochure or our website, for the date applicable to your cruise. Once the plan is purchased, fees related to the plan are non-refundable.

Final payment is generally due no later than 75 days prior to departure although some cruises have different final payment date requirements. Please consult the Holland America Line brochure for the final payment date applicable to your cruise. Once final payment is received by Holland America Line and Online Check-in is completed, travel documents with your vacation details will be available approximately 50 days prior to your voyage date. Travel documents, however, are only issued after final payment has been received by Holland America.

Payment by American Express, VISA, MasterCard or Discover Card is accepted. For faster processing, please include a confirmation number on your check. Travel agents please note that MCOS will not be accepted. Travel agents or consumers outside the U.S. and Canada should make payment by wire transfer or passenger's credit card.

Refunds

Refunds (except for amounts paid for CPP) will be made in accordance with the following Cancellation Policy for written cancellations received prior to the date on which you are to commence travel by air, rail, sea or otherwise.


If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your gross fare if you cancel your booking. Given that the resale of cancelled space will likely result in a lost opportunity to sell other space, these fees are due regardless of resale. Fees incurred as a result of cancellation cannot be applied to future bookings. Refunds will normally be made to your travel professional. Travel professionals may impose their own cancellation fees. Agency fees of any nature are a matter to be decided on solely by the agency and guests. Name changes require the prior approval of Holland America Line and may not always be possible. Cruise contracts are nontransferable. Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees.

Cancellation Policy

Cancellation fees apply to the entire cruise booking, including cruise fare, air add-ons, ground transfers, pre-cruise and post-cruise hotel and tour packages. Guests who cancel within the dates shown below for any reason, including medical or family reasons, are subject to the following per-person cancellation fees:

Grand World; Grand Voyages; any Segment of a Grand World or Grand Voyage; 28+ day Hawaii, Tahiti & Marquesas; Incan Empires; Amazon Explorer;

30+ day Europe Transatlantic or any segment of a 30+ day Europe Transatlantic sailing; and 2013 Rotterdam Far East
120–91 days before commencing travel: an amount equal to deposit requirement;
90–76 days before commencing travel: 60% of gross fare;
75 days or less before commencing travel: 100% of gross fare.

All Holiday; Australia/New Zealand; South Pacific; Asia (Including 2014 RT Far East); Prinsendam Europe; South America/Antarctica sailings; and Rotterdam Caribbean

90–64 days before commencing travel: an amount equal to deposit requirement;
63–43 days before commencing travel: 50% of gross fare;
42–22 days before commencing travel: 75% of gross fare.
21 days or less before commencing travel: 100% of gross fare.

Caribbean (except Rotterdam); Panama Canal; Mexico; Canada & New England; Pacific Coastal; Pacific Northwest; Alaska and Alaska CruiseTours; Europe (except Prinsendam Europe, 30+ day Transatlantic and segments of 30+ day Transatlantic) and 27-day or less Hawaii sailings

75–57 days before commencing travel: an amount equal to deposit requirement;
56–29 days before commencing travel: 50% of gross fare;
28–16 days before commencing travel: 75% of gross fare;
15 days or less before commencing travel: 100% of gross fare.

Given that the resale of cancelled space will likely result in a lost opportunity to sell other space, these fees are due regardless of resale. Fees incurred as a result of cancellation cannot be applied to future bookings. Refunds will normally be made to your travel professional.Travel professionals may impose their own cancellation fees. Agency fees of any nature are a matter to be decided on solely by the agency and guests. Name changes require the prior approval of Holland America Line and may not always be possible. Cruise contracts are nontransferable. Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees.

 

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Louis Cruises

20% deposit of the total amount of the fare when you make a reservation (booking). The balance of the full fare is then payable to the Louis not less than 30 days prior to sailing or if it is a late booking, full payment must be made as soon as possible after the booking is confirmed.

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MSC Cruises

Final payment is due no later than 75 days prior to sailing or by the option date if booking within 75 days of sailing. To avoid cancellation, the deposit or final payment must be received by MSC's office by the option date given at the time of booking. Option dates can vary from one to seven days from booking date depending on sailing demand. In a few rare instances immediate payment by credit card may be required to confirm you reservation.

Government fees and taxes may include any and all fees, charges and taxes imposed by U.S. and/or foreign governmental and quasi-governmental authorities, including U.S. customs fees, head taxes, hotel taxes, air taxes, taxes incurred as part of a land tour, inspection fees, immigration and naturalization fees and Internal Revenue Service fees. Government fees and taxes are subject to change and MSC Cruises reserves the right to collect any increases in effect at the time of sailing, even if the fare has already been paid in full. Government fees and taxes are collected for all guests, regardless of age. MSC Cruises reserves the right to pass on any fuel surcharge without prior notice to guests. Cancellation requests must be received in writing by MSC Cruises no less than 76 days prior to sailing date for a full refund.

Reservation cancellation requests received less than 76 days prior to sailing will be subject to the following charges:

75 to 46 days prior to sailing: Deposit amount

45 to 16 days prior to sailing: 50% of cruise fare, excluding taxes

15 days or less prior to sailing: 100% of cruise fare, excluding taxes

No refund will be issued if a guest voluntarily or involuntarily fails to show up for their cruise; is denied boarding for any reason including failure to possess required travel documents, passport or visa; or terminates his/her cruise in progress. Cruise contracts are non-transferable.

Name changes and cruise date changes are considered reservation cancellations and are subject to the above cancellation charges. Cancellation charges are assessed on total fares, which include cruise fare, air add-ons, hotel packages, and any other additional services arranged through MSC Cruises.

More MSC Information by Ship
Norwegian Cruises

PAYMENT SCHEDULE
All passengers, including third through eight berth passengers, must pay the deposit set forth in the following table for the applicable cruise within the option period offered on the cruise at the time of booking and must pay the final payment within the time prescribed in the table for the applicable cruise. Group passenger policies may differ. An additional deposit may be required for holiday sailings.

Effective January 9, 2008, categories AA and A1 through A4 will have a 24 hour option for deposit or final payment depending on the payment schedule. Additionally, cancellation fees will begin immediately once money has been applied to the reservation.

Payment is required at the time of booking.

PAYMENT / DEPOSIT SCHEDULE
Cruise Type Deposit
(per person)
Air Deposit
(per person)
Final Payment Due
prior to sailing
Final Payment Due
Holiday Sailings Only
prior to sailing
1-2 days
(excluding Hawaii)
$50 $0 60 days 75 days
3-5 days
(excluding Hawaii)
$100 $0 60 days 75 days
6-9 days
(excluding Hawaii)
$250 $0 75 days 90 days
10 days or more
(excluding Hawaii)
$400 $0 75 days 90 days
Hawaii Cruises
4-5 days
$100 $50 75 days 90 days
Hawaii Cruises
6-9 days
$250 $50 75 days 90 days
Hawaii Cruises and
10 days or more
$400 $50 75 days 90 days
Garden Villa
Category A1
1st and 2nd
$2500 per person

3-8
$250 per person
N/A 90 days 90 days
Courtyard Villas and Owner's Suite
Categories A2, A3,
A4, & AA
1st and 2nd
$1500 per person

3-8
$250 per person
N/A
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Oceania Cruises

The per person, per cruise deposit required to secure your reservation is $750 and must be received within 7 days of your initial reservation. Payment of deposit means acceptance of the full terms and conditions contained within the Guest Ticket/ Contract that apply to your reservation. Final balance due must be received no later than 150 days prior to cruise departure for Cruises of 20 days or longer and 90 days prior to cruise departure for all other cruises as indicated below, together with passport details and any special onboard service requests; otherwise, booking may be subject to immediate cancellation. American Express, MasterCard, Visa, travel agency checks and personal checks are accepted for deposits and full payments. For your convenience, your Final Payment may be automatically charged to the credit card used to make the initial deposit. Oceania Cruises accepts no responsibility for credit card foreign currency/transaction processing fees independently assessed by issuing banks. None of these fees separately charged by the issuing banks accrues to the benefit of Oceania Cruises. Third party credit card charges can only be accepted when accompanied by valid authorization to charge from the relevant card owner.

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Paul Gauguin Cruises

Deposit and Payment
A deposit of 20% of the passage fare is required within 72 hours of reservation to confirm a booking. Final payment must be received ninety (90) days prior to departure of the vessel or scheduled air tour departure when included. Final payment must be received within 48 hours for bookings made within 30 days of departure. Payments cannot be transferred to alternative bookings within 120 days of sailing.

Cancellations and Refunds
Cancellation requests received within 120 days of sailing will be subject to the following charges:

Date of RequestCharges
Deposited reservation cancelled more than 120 days prior to initial vacation date Administrative Fee of $100 per person
120-91 days prior to initial vacation date 10% of fare per person
90-61 days prior to initial vacation date 20% of fare per person
60-31 days prior to initial vacation date 50% of fare per person
30-0 days prior to initial vacation date or non-appearance at the time of sailing 100% of fare per person
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Ponant Cruises

In order to secure a booking, the guest is required to pay 25% of total cruise price upon confirmation. The final 75% is due no later than 60 days prior to sailing; All reservations are subject to cancellation fees. All cancellations or modifications must be in writing. Any and all guests not reporting for departure or prevented from reporting for departure or waiving for any reason whatsoever the benefit of services included in the program cannot claim any refund. Compagnie du Ponant shall not be required to refund any monies to any guests who must leave the cruise prematurely for any reason, nor shall Compagnie du Ponant be held responsible for any costs, fees, damages or causes of action which result from the transportation expenses incurred by guest's early departure.

For any deposited or fully paid booking, cancellation penalties will be assessed as noted below. These cancellation penalties are applicable on all services booked with Compagnie du Ponant.

  • From confirmation of booking date up to 91 days prior departure: 10% of full fare
  • 90-61 days prior departure: 25% of full fare
  • 60-46 days prior departure: 50% of full fare
  • 45-31 days prior departure: 75% of full fare
  • Less than 30 days prior departure: 100% of full fare.
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Princess Cruises

CANCELLATION BY YOU, REFUND AND YOUR TRAVEL AGENT.

You are not entitled to any refund, payment, compensation or credit except as otherwise provided in this Section. Any refunds will be made directly to Your credit card account or Your travel agent and You must receive Your refund directly from these sources. You may cancel by telephone or electronic advice via a Carrier-approved Computer Reservation System, provided Carrier immediately receives written confirmation of cancellation. In such case cancellation shall be deemed effective as of the close of business Pacific Standard Time on the date You communicated such cancellation. The following cancellation policy applies with respect to Your Cruise Fare, Cruisetour Fare, air add-ons, Shoreside Excursions, and Pre-Cruise and Post-Cruise Package charges ('Total Charges'):

Coastal Cruises 5 days or lessNon-holiday 6-29 daysHoliday up to 29 days30-day + sailing including World Cruise and segmentsCancellation Fee
60 days or more 75 days or more 90 days or more 120 days or more None
59-43 74-57 89-64 119-90 Brochure Deposit Amounts
42-29 56-29 63-43 89-64 50% of Total Charges
28-15 28-15 42-22 63-43 75% of Total Charges
within 14 days within 14 days within 21 days within 42 days 100% of Total Charges



CANCELLATION POLICY EXCEPTION. If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your cruise or cruisetour fare if you cancel your booking.

If You have purchased Princess Vacation Protection or Princess Platinum Vacation Protection You must notify Carrier and the Insurer of any cancellation as soon as possible and in accordance with all applicable requirements. Refunds or credits available under the Princess Vacation Protection program are subject to the terms of said program. If You purchased Your air tickets through Carrier, all airline tickets are the property of Carrier and must be returned to and are refundable only to Carrier.

Your travel agent acts for You in making the arrangements for Your Cruise and any related travel, lodging and shore excursions and tours. Carrier is not responsible for any representation or conduct of Your travel agent, including but not limited to, any failure to remit Your deposit or other monies to Carrier, for which You shall at all times remain liable to Carrier, or any failure to remit a refund from Carrier to You. You acknowledge that Your travel agent acts solely as Your agent, and not as agent for Carrier, and is deemed as Your agent. Further, receipt by Your travel agent of this Passage Contract or any other communications, notices or information from Carrier shall constitute receipt of such materials by You. You agree Carrier is not responsible for the financial condition or integrity of any such travel agent. In the event that Your travel agent fails to remit to us any monies paid by You to the agent, You remain liable for the monies due Carrier, regardless of whether Carrier demands payment. No refund, payment, compensation or credit of any kind will be provided by Carrier, should You or Your travel agent have to cancel or cut short Your Cruise, unless You have purchased Princess Vacation Protection or Princess Platinum Vacation Protection and meet the eligibility criteria.

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Regent Cruises

Cancellation Policy:
All cancellations must be in writing. The following cancellation charges will be assessed for all written cancellations received prior to departure up to the scheduled time of departure. For all air-inclusive cruise or cruisetour packages cancelled after receipt of the airline ticket, refunds will only be processed after the return of the airline ticket. The following charges will apply to cancellations received as follows:

Standard cruises
From date of deposit to 121 days prior to vacation date: $200 per booking administrative fee. This administrative fee may be converted to a Future Cruise Credit redeemable on bookings made up to 12 months after cancellation and for travel any time.

Days Prior to Vacation Date Cancellation Amount
120-90 $400 per booking cancellation fee
90-60 10% of fare per person
59-30 25% of fare per person
29-15 50% of fare per person
14-0 100% of fare per person

Paul Gauguin
From date of deposit to 121 days prior to vacation date: $200 per booking administrative fee. This administrative fee may be converted to a Future Cruise Credit redeemable on bookings made up to 12 months after cancellation and for travel any time.

Days Prior to Vacation Date Cancellation Amount
120-91 10% of fare per person
90-61 20% of fare per person
60-31 50% of fare per person
30-0 100% of fare per person

World Cruises
From date of deposit to 121 days prior to vacation date: Full Cruisers: $1,000 per booking administrative fee for MS-C and $500 per booking for D-H.
Segment Guests: $200 per booking administrative fee for all categories.
This administrative fee may be converted to a Future Cruise Credit redeemable on bookings made up to 12 months after cancellation and for travel any time.

Days Prior to Vacation Date Cancellation Amount
120-91 20% of fare per person
90-75 50% of fare per person
74-0 100% of fare per person

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Royal Caribbean Cruises

You will get a full refund if you notify RCCL in writing 75 days prior to your sailing date (60 days for 1-5-night cruises or 90 days for holiday sailings). Consult the chart below to determine the cancellation charges applicable later.

Note: No refunds will be made if you do not show up for your cruise or if you interrupt or cancel your vacation once it has begun.

When calculating the days prior to sailing, the day of sailing should not be considered as one of the days. The day of sailing is considered the first day of the cruise, therefore, the penalty period will commence one day prior to the day of sailing.

This cancellation policy applies when reserving with RCCL US Office only. Guests should contact their local Royal Caribbean International Office or Travel Agent for full details of applicable cancellation policies. Effective August 1, 2010, new reservations will fall under the following cancellation schedule:

Cruise Length

Days to Departure

Charges Per Person

1 - 5 Nights   
  60+ No charges
  59-30 Deposit amount
  42-29 50% of total price (taxes and fees excluded)*
  28-15 75% of total price (taxes & fees excluded)*
  14 or less No refund except for taxes and fees
     
6+ Nights   
  75+ No charges
  74-57 Deposit amount
  56-29 50% of total price (taxes & fees excluded)*
  28-15 75% of total price (taxes and fees excluded)*
  14 or less No refund except for taxes and fees
     
Cruise Tour    
  75+ No charges
  74-57 Deposit Amount
  56-29 50% of total price (taxes & fees excluded)*
  28-15 75% of total price (taxes and fees excluded)*
  14 or less No refund except for taxes and fees
     
Holiday Sailings:    
1-5 nights    
  90+ No charges
  89-64 Deposit Amount
  63-43 50% of total price (taxes and fees excluded)*, **
  42-15 75% of total price (taxes and fees excluded)*, **
  14 or less No refund except for taxes and fees
     
6+ nights    
  90+ No charges
  89-64 Deposit Amount
  63-43 50% of total price (taxes and fees excluded)*, **
  42-22 75% of total (taxes & fees excluded)*, **
  21 or less No refund except for taxes and fees


* Or deposit amount, whichever is greater.
** Holiday sailings are defined as sailings that occur over Christmas and/or New Year's day.

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Seabourn Cruises

A 25% deposit is required within 3 days of reservation or sooner, as specified by Seabourn. Suites are subject to cancellation and resale if required deposit amount is not received within the specified option period.

Full payment for all cruises must be received by Seabourn no later than 90 days before sailing.

All reservations are subject to cancellation without notice if payments are not received by the due date, and are guaranteed only when paid in full at 90 days prior to sailing. Reservations made within 90 days of sailing require full payment within 7 days of the reservation or sooner, as specified by Seabourn.

Only U.S. dollar payments are accepted via agency check, personal check, American Express, Visa, MasterCard, Diner's Club or Discover Card. Expenses incurred for onboard services/products by the guest, or by Seabourn on behalf of the guest, shall be paid by the guest prior to disembarkation.
 

Regardless of suite resale, the following policies shall apply to all cruise cancellations:

Number of days before sailing written cancellation notice received Cancellation Charge
90-46 days 25% of full fare
45-31 days 50% of full fare
30 days or less 100% of full fare
Non appearance/no written notice 100% of full fare


New cancellation policy effective January 1, 2015 and later listed below:


Cruises 25 days or less

Days Prior To Departure Cancellation Fee
120-91 days 15% of full fare
90-46 days 50% of full fare
45-31 days 75% of full fare
30 days or less, or non appearance 100% of full fare


Cruises 26 days or more

Days Prior To Departure Cancellation Fee
150-121 days 15% of full fare
120-91 days 50% of full fare
90-76 days 75% of full fare
75 days or less, or non appearance 100% of full fare


Before a determination regarding a refund can be made, all cruise and air documents must be returned to Seabourn Cruise Line, 6100 Blue Lagoon Drive, Suite 400, Miami, FL 33126. Partial use of cruise, airfare, hotel and land extensions does not qualify a guest for a refund. All refund requests pertaining to cruise, land and air are subject to final review by Seabourn.

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Silversea Cruises

To reserve your Silversea cruise, a 10% deposit of the total cruise fare is required within seven days of booking or less, depending on voyage and time of booking. Full payment is due no later than 90 days prior to departure. Final documentation will be issued after receipt of final payment and approximately 45 days prior to sailing. All reservations are subject to cancellation if payments are not received by the due date and are guaranteed only when paid in full 90 days prior to sailing. Payments may be made by check (USD funds), VISA, MasterCard, American Express, Discover Card or Diners Club.

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Star Clippers Cruises

Just Cruising Fares
All fares are quoted in US dollars and are per person based on double occupancy. Fares include: shipboard accommodations, ocean transportation, ship’s watersports program (except SCUBA diving), all meals and onboard entertainment. Fares do not include: port charges, fuel surcharge, baggage handling, travel insurance, transfers, optional air/sea or land programs (unless noted), shore excursions, airport facility charges, taxes/fees, nor do they include items of a personal nature such as alcoholic beverages, soft drinks, gratuities, gift shop purchases, medical services, phone calls, etc. All onboard charges are in euros. Just cruising fares in this brochure apply to residents of the United States, Canada and Latin America only.

Port Charges and Airport Taxes
Port charges are in addition to the cruise fares and payment must be made at the time the final payment is due. Airport taxes, including any fuel or facility surcharges, and airport departure taxes are the responsibility of the passenger.

Guarantee of Fares
Passengers with confirmed bookings under deposit or who have made final payment, shall be protected in the event of a price increase. However, excluding the above, Star Clippers Americas reserves the right to increase all prices appearing in this brochure without prior notice, including port charges, fuel surcharge, airport facility charges, insurance and taxes/fees. These charges are implemented by various governments and as such are subject to change without notice and any increase must be paid by the passenger. Information contained in this brochure supersedes all prior brochures.

Single Supplement Rates
A single supplement fare is available at 150% of the published cruise fare for categories 2-6 selected in the season in which the passengers are travelling. It is available at 200% for Category 1 cabins, Deluxe Suites and the Owner’s Cabin or Owner’s Suites. As a single supplement, the passenger may choose the cabin and category at the time of booking. Holiday surcharges apply. Single space is capacity controlled.

Guaranteed Single
A guaranteed single fare is available at a specific rate depending on the season of travel and length of sailing. Passengers traveling as guaranteed singles may not choose their cabin. A cabin will be assigned within 2 weeks of the date of cruise departure. This fare is capacity controlled and may not always be available. Other promotions are not combinable with this fare.

Deposit and Payment
To secure your reservation, a deposit of $400 per person is required within 7 days of booking. This option period is less within 90 days of departure. Final payment is required 75 days prior to departure. All payments may be made by either check, Visa, MasterCard, or American Express. All final payments by credit card require the signature of the credit cardholder. Only cashier’s check or credit card is accepted on bookings made within two weeks of sailing. Please make checks payable to Star Clippers Americas. All reservations are subject to cancellation if payments are not received by the due date. Group policies may differ.

ADMINISTRATIVE FEE
Certain changes made to a reservation within 60 days of departure will result in a fee of $50 per person. In addition, any costs incurred for changes in land and/or air arrangements will be the responsibility of the passenger. Upgrade requests made prior to boarding the ship will not be assessed the change fees, only the balance of the full cruise tariff for the category selected for the upgrade. This does not apply to changes in sailing date if penalties have already been incurred. Sailing dates cannot be changed within the penalty period.

Cancellations and Refunds
For full refund of cruise fare, notice of cancellation must be in writing and received by Star Clippers Americas no later than one-hundred twenty (120) days prior to sailing. If a cancellation occurs, the following charges will be assessed: 119-75 days prior to departure = $400 per person 74-60 days prior to departure = 50% of cruise fare 59-30 days prior to departure = 75% of cruise fare 29 days or less prior to departure = No refund Refunds will normally be made to the booking party. Cruise and air tickets must be returned prior to any refunds being processed. Star Clippers Americas can only be responsible for refunding amounts actually received. If cancellation fees are charged by air carriers, pre/post hotels or suppliers, they will be deducted from any refund made. No refunds will be made to passengers who do not board the ship or passengers who cancel after the start of the cruise. Star Clippers' recommend the purchase of travel insurance.

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Swan Hellenic Cruises

The Performing Carrier reserves the right to cancel, advance or postpone any Cruise at any time prior to the scheduled sailing date and is under no obligation except in the event of cancellation, you will receive a full refund of any payments received by the Contracting Carrier. In addition, situations may arise which, in the opinion of the Carrier make it necessary to change itineraries or make substitutions or omissions, involving hotels, ports of call, restaurants, other travel components, vessels or other modes of transportation, whether before or after the sailing of the vessel, without previous notice to the Passengers. If this should occur, the Carrier does not assume responsibility or liability for any losses, inconvenience or expenses incurred by Passengers as a result, except as detailed in the Passage Contract. The Carrier is not required to make refunds once travel commences regardless of the reason the Passenger is unable to complete their travel.
If the Passenger wishes to cancel the booking made directly with the Contracting  Carrier, written notice of cancellation must be sent to the Contracting Carrier.  Any refund Passenger may be entitled to will be based on when the required notice of cancellations is received by Carrier and the number of days before the scheduled sailing date that notice is received.  If the cancellation request is received more than 120 days prior to the departure date, the full amount of the deposit will be retained by the Carrier as a cancellation charge.

Cruise cancellation requests received by the Contracting Carrier within 120 days of the departure date will be refunded as follows:

If received 120-91 days prior to the date of embarkation, passenger will receive a refund 75% of the total cruise fare per person;
If received 90-61 days prior to the date of embarkation, passenger will receive a refund of 40% of the total cruise fare per person
If received 60-0 days prior to the date of embarkation, passenger will not be entitled to a refund.

Cancellation charges will apply in accordance with the passengers terms and conditions of contract regardless of the reason for cancellation. Carrier shall not be liable for any refund to Passenger for lost Tickets, or Tickets wholly or partially not used by Passenger. No refund will be issued for a voluntary or involuntary termination by the Passenger of a cruise or a tour in progress. Changes in the identity of any Passenger as well as changes in the departure dates are considered reservation cancellations and are subject to the foregoing cancellation fees. Separate insurance or cancellation charge waiver provisions may be available through a travel agent or through Contracting Carrier.

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Viking Cruises

PAYMENT POLICY
A deposit for cruise/land of $500 per person is required to secure a confirmed reservation. Promotions may have different payment terms - please refer to the offer. When more than one cruise is booked, deposit and payment policies apply per cruise. The final balance is due no later than 90 days prior to sailing. All reservations are subject to cancellation if payments are not received by the due date. Air seats are limited; airfares are subject to change and are not guaranteed until full payment of air is received. Upon full payment by the participant(s) of the amount specified as the Full Fare (see Invoice), Viking Cruises, Inc. agrees to arrange for the provision of the services as described herein and as modified by supplementary materials. Upon either booking the cruise, receipt of your deposit or full payment or upon the issuance of the Passenger Ticket Contract directly or by a travel agent or upon receipt of a confirmation letter or final Invoice from us, both the Passenger and the Carrier will be fully bound by all of the terms and conditions of the Passenger Ticket Contract.

PAYMENTS
Visa, MasterCard, American Express, Discover, checks and Electronic Funds Transfer are all acceptable forms of payments. All payments made by check should be made payable to Viking Cruises, Inc. Some credit card companies may impose a "Foreign Transaction Fee" even though your transaction is denominated in U.S. dollars. This is an arbitrary fee that occurs in a small number of cases and accrues entirely to the credit card–issuing bank. Viking does not control these bank-imposed fees nor does Viking derive any benefit from them, monetary or otherwise; we are therefore unable to accept responsibility for the fees.

CANCELLATION POLICY
For any cruise/land booking, whether under deposit, partially paid, or paid in full and air-inclusive packages paid in full, the following travel agent- or guest-requested situations are considered cancellations and penalties will apply as noted below: changes to departure date; substitutions of itinerary; substitution of another person for original booked guest(s); or changing to a promotional fare. All cancellations must be in writing. For all air-inclusive packages cancelled after issuance of an airline ticket, the air portion of the refund, if any, will be processed only after the return of airline ticket. The following cancellation charges will be assessed for all written cancellations received prior to departure up to the scheduled time of departure.

Cancellation received | Following charges will apply
 (Broken out by days before departure)
121 days or more | $100 per person
120-90 days | 15% of full fare
89-60 days | 35% of full fare
59-30 days | 50% of full fare
29-0 days | 100% of full fare

Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking.

REVISIONS/CHANGES
Once a cruise/land booking has a deposit or air is paid in full, all changes are subject to a $30 charge per change. See prior section under Cancellation Policy for additional details on situations which are classified as cancellations rather than changes.

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Windstar Cruises

CANCELLATION POLICY AICG's and Windstar Cruises' Cancellation Policy for the cruise you have selected is described in the applicable cruise line brochure. A full refund (except for amounts paid for Cancellation Protection Plan) will be made for written cancellations received by Windstar Cruises at least 91 days prior to the date on which you are able to commence travel by any mode of transportation booked through Windstar Cruises (air, sea, or land). Guests who cancel after that date for any reason, including medical or family reasons, are subject to the following cancellation fees: 90-60 days before commencing travel - $500/$750 (deposit); 59-30 days before commencing travel - 50% of gross fare; 29-0 days before commencing travel - 100% of gross fare. Given that the resale of cancelled space will likely result in a lost opportunity to sell other space, these fees are due regardless of resale. Windstar Cruises can only be responsible for refunding amounts actually received by it. Travel agencies may impose their own cancellation fees. Agency fees of any nature are a matter to be decided on solely by the agency and guests. Windstar Cruises contracts are non-transferable. Name changes and departure date changes are considered reservation cancellations/re-bookings and are subject to cancellation fees. Changes require the prior approval of Windstar Cruises and may not always be possible.

CHANGE CHARGES:

Changing your itinerary after reservations have been made can result in loss of advantages gained by early planning. To cover administrative costs, a minimum charge of $50 per person will be assessed if you request a change in your travel arrangements less than 91 days prior to commencement of travel. This doesn't apply to departure date changes (please refer to cancellation policy). Change charges are not assessed for stateroom upgrades or for the addition of services unless air reservations are altered and/or travel documents must be reissued.

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