|
Payments & Refunds
Cruise Lines
Refunds and Cancellations
When canceling a Cruise or Cruisetour, certain penalties apply. See the information below for details.
| Cruise Length | Days Prior to Departure | Cancellation Fee Per Person |
| 1 - 5 Night | 60 or more* | No Charge |
| 59 to 30** | Deposit Amount | |
| 29 to 8 | 50% of Total Price | |
| 7 days or less | No Refund | |
| 6 - 8 Night | 70 Days or more* | No Charge |
| 69 to 30** | Deposit Amount | |
| 29 to 8 | 50% of Total Price | |
| 7 days or less | No Refund | |
| 9 or more Nights | 70 Days or more* | No Charge |
| 69 to 30** | Deposit Amount | |
| 29 to 15 | 50% of Total Price | |
| 14 days or less | No Refund |
* For Holiday Sailings, written notification must be received at least 90 days prior to the departure date.
** 89 to 30 days for Holiday Sailings.
The table above also applies to Holiday Sailings except as noted above. Cancellation notices are effective when received by the Operator.
For guests who have booked a Cruisetour and desire to cancel their tour while retaining the cruise, refunds of the Cruisetour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy:
| Cruisetour to Cruise-only Conversions | Days Prior to Departure | Cancellation Fee Per Person |
| 70 days or more* | No Charge | |
| 69 to 30 days** | Deposit Amount | |
| 29 to 15 days | 50% of Total Price | |
| 14 days or less | No Refund |
*For Holiday Sailings, written notification must be received at least 90 days prior to the departure date.
** 89 to 30 days for Holiday Sailings.
The cancellation charge policies above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel agency or call Azamara Cruises for further details.
If payment was received via credit card, the refund will be made to that credit card. If payment was received from your travel agent, the refund will be provided back to that travel agent.
Azamara offers the CruiseCare Cancellation Penalty Waiver Program, waiving the non-refundable cancellation provision of your cruise ticket contract and paying you the value of the unused portion of your prepaid cruise vacation in the event that you or your traveling companion need to cancel your cruise vacation for specified reasons. In addition, should you need to cancel for "any other reason", you may be eligible for Cruise Credits.
Note: Policy applies when booking with US Office only. Guests should contact their local Azamara Cruises Office or Travel Agent for full details of applicable cancellation policies.
Seapass
Each Azamara ship operates on a cashless system. For onboard purchases, you will be provided with a Seapass Account. This account can be validated with a Visa, MasterCard, Novus, or American Express card, or you may arrange to pay this account by cash or traveler's check. All onboard services and purchases may then be signed for and charged to your Seapass Account. At the end of your cruise, you will receive a completely itemized statement reflecting your charges.
Paying for Shore Excursions
Please remember that you will have up to 10 days prior to your sail date to purchase your excursions online. If you are within the 10 days, you will then need to purchase your shore excursions onboard the ship, which will be charged to your Seapass Account.
Currency Requirements
Only U.S. currency is accepted aboard the ships, and personal checks are not accepted. Credit cards can be used to secure cash by using the ATM located near the casino onboard.
Currency exchange services are available onboard at the Guest Relations Desk. The shops, lounges, shore excursions, and Spa operate on a cashless system; therefore you must use your Seapass Account when purchasing beverages and services throughout the ship.
ATM
An ATM is available on board each Azamara ship. You may obtain cash by using your MasterCard, VISA or American Express card, or you may use a bank card belonging to systems such as Cirrus-Plus, Honors, Shazam, Alert, Yankee 24, Pulse, ATH, NYCE, MAC, Magicline, Star System, Oath and Tyme.
Deposit Requirements - Cancellation Penalties - Refunds
General Information - Penalties and Refunds:
Reservations will be held until 30 minutes prior to departure. No refunds will be made in the event of "no shows", unused tickets, lost tickets, interruptions, partially used tickets, or cancellations received late or after the start of the cruise, or for Pack & Go program purchases. Carnival strongly recommends the purchase of trip cancellation insurance from your travel agent. Cancellation charges for individual bookings will be assessed as listed below. For cancellation charges related to group bookings, partial ship charters or full ship charters refer to your charter contract or group booking agreement for terms and conditions.
| DAYS PRIOR TO DEPARTURE DATE | CANCELLATION CHARGE(per guest) |
|
| 2, 3, 4 & 5 day cruises |
Up to 61 days 60 to 46 days 45 to 30 days 29 to 15 days 14 days or less |
None(except Cruises to Nowhere and Early Saver Fares*) |
|
6 day or longer cruises (including Alaska and Hawaii) |
Up to 76 days 75 to 56 days 55 to 30 days 29 to 15 days 14 days or less |
None (except for Early Saver Fares*) |
|
Europe cruises, Panama Canal cruises & Transpacific cruises 7, 9, 12, 14 & 17 day |
Up to 91 days 90 to 56 days 55 to 30 days 29 to 15 days 14 days or less |
None (except for Early Saver Fares*) |
| All cruises purchased under the Pack & Go program |
Any time after booking | 100% of Total Fare |
*The deposit is non refundable
**For Cruises to Nowhere, the cancellation charge is 25% of Total Fare
For your cruise vacation, your reservation must be paid in full by the final payment date on your reservation. Reservations may not be made on the day of sailing.
Make your cruise payment to your travel agent.
Refunds and Cancellations
When canceling a Cruise or Cruisetour, certain penalties apply. See the information below for details.
| CRUISE LENGTH | DAYS PRIOR TO DEPARTURE DATE | CANCELLATION CHARGE(per guest) |
| 1 - 5 Nights | 60+ days 59 to 43 days 42 to 29 days 28 to 15 days 14 days or less |
No Charges |
|
6 Nights or Longer |
75+ days
74 to 57 days 56 to 29 days 28 to 15 days 14 days or less |
No Charges |
|
Cruisetours*** |
75+ days
74 to 57 days 56 to 29 days 28 to 15 days 14 days or less |
No Charges |
| Holiday Sailings** 1-5 Nights 6 Nights or longer |
90+ days 89 to 64 days 63 to 43 days 42 to 15 days 14 days or less 90+ days 89 to 64 days 63 to 43 days 42 to 22 days 21 days or less 69 to 30 days ** |
No Charges Deposit Amount 50% of total price (taxes and fees excluded)* 75% of total price (taxes and fees excluded)* No refund except for taxes and fees No Charges Deposit Amount 50% of total price (taxes & fees excluded)* 75% of total price (taxes & fees excluded)* No Charge No refund except for taxes and fees |
* Or deposit amount, whichever is greater.
** Holiday sailings are defined as sailings that
occur over Christmas and/or New Year's day.
***Guests who convert their cruisetours to a cruise
only booking within 42 days of the start date of the tour segment of the
cruisetour will be subject to a cancellation charge. The amount of that charge
varies depending on the location of the cruisetour and/or its length.
For Holiday Sailings, written notification must be received at
least 90 days prior to the departure date. ** 89 to 30 days for
Holiday Sailings.
The table above also applies to Holiday Sailings except as noted
above. Cancellation notices are effective when received by the
Operator.
For guests who have booked a Cruisetour and desire to cancel their tour while retaining the cruise, refunds of the Cruisetour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy:
The cancellation charge policies above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel agency or call Celebrity Cruises for further details.
If payment was received via credit card, the refund will be made to that credit card. If payment was received from your travel agent, the refund will be provided back to that travel agent.
Seapass
All Celebrity ships operate on a cashless system. For onboard purchases, you will be provided with a Seapass Account. This account can be validated with a Visa, MasterCard, Novus, or American Express card, or you may arrange to pay this account by cash or traveler's check. All onboard services and purchases may then be signed for and charged to your Seapass Account. At the end of your cruise, you will receive a completely itemized statement reflecting your charges.
Paying for Shore Excursions
Shore excursions booked on board the ship will be charged to your Seapass Account. To book shore excursions, contact the Shore Excursion Desk as soon as possible after boarding your ship, as space is limited. Shore excursions may also be booked through the Celebrity Network in your stateroom and charged to your Seapass Account.
Currency Requirements
Only U.S. currency is accepted aboard the ships, and personal checks are not accepted. Credit cards can be used to secure cash by using the ATM located near the casino onboard.
Currency exchange services are available onboard at the Guest Relations Desk. The shops, lounges, shore excursions, and AquaSpa operate on a cashless system; therefore you must use your Seapass Account when purchasing beverages and services throughout the ship.
ATM
An ATM is available on board all Celebrity ships. You may obtain cash by using your MasterCard, VISA or American Express card, or you may use a bank card belonging to systems such as Cirrus-Plus, Honors, Shazam, Alert, Yankee 24, Pulse, ATH, NYCE, MAC, Magicline, Star System, Oath and Tyme. More Celebrity Cruises Information by Ship
Your reservation must be accompanied by a deposit within the period specified at time of booking.
Penthouse accommodations (PH-CP)
- Deposit of 20% per guest
Staterooms (E-AA)
- Deposit of 10% per guest
World Cruise 2010 Voyages of 45 days or more
- Deposit of 20% per guest for all penthouses and staterooms
World Cruise 2010 Voyages of 44 days or less
- Deposit of 20% per guest for penthouse accommodations (PH-CP)
- Deposit of 10% per guest for staterooms (C-AA).
For all voyages, final payment is due no later than 90 days prior to sailing.
Staterooms are subject to cancellation if required deposits are not received within the specified option period. The balance of the cruise fare must be received by Crystal Cruises no later than 90 days before sailing. All reservations are subject to cancellation if payments are not received by the due date. Reservations made within 90 days of sailing for World Cruise require full payment, due three days after reservation is made. Reservations made within 21 days of sailing for World Cruise require full payment, due one day after reservation is made.
Third Berth
A limited number of staterooms on each ship are designated for triple occupancy. Crystal Cruises discourages the use of third berths for adults due to the size of the sofa bed.
A third person age 12 and over may travel in a triple occupancy stateroom (subject to space availability) at the minimum fare for that cruise. Children age 11 and under traveling as a third berth guest are charged 50% of the minimum fare for that cruise.
A 25% deposit is required within seven days of reservation or sooner, as specified by Cunard. Staterooms are subject to cancellation if required deposit amount is not received within the specified option period.
Balance of Payment
Full payment for all voyages must be received by Cunard no later than 90 days prior to sailing. All reservations are subject to cancellation if payments are not received by the due date, and are guaranteed only when paid in full at 90 days prior to sailing. Reservations made within 90 days of sailing require full payment within three days of the reservation or sooner, as specified by Cunard.
Methods of Payment
Only U.S. dollar payments are accepted via agency check, personal check, wire transfer, American Express, MasterCard, Visa, Diner's Club or Discover Card. Expenses incurred for onboard services/products by the guest or by Cunard on behalf of guests, shall be paid by guest prior to debarkation.
All items are subject to cancellation fees, excluding the following items:
- Government Fees and Taxes
- Fuel Supplement
- Shore and land excursions
- Most special service items
Cancellation fees vary based on voyage length and time of cancellation. 'All Items' include voyage fare, ticketed air, pre-voyage and post-voyage hotel packages. Air deviation fees and Cunard Travel Care are not refundable. Fees are shown below for the 2009-2010 season:
|
2009-2010 Sailings -
Less than 40 Days
(including World
Cruise
Segments/Liners)
|
|
| Number of Days Before Sailing |
Cancellation
Fee
|
| 120 to 91 days | None |
| 90 to 61 days | 25% of full fare |
| 60 to 31 days | 50% of full fare |
| 30 to 15 days | 75% of full fare |
| 14 days or less, or non-appearance | 100% of full fare |
|
2009-2010 Sailings -
40 Days or Longer
(including World
Cruise
Segments/Liners)
|
|
|
Number of
Days before Sailing
|
Cancellation
Fee
|
|
120 to 91 days
|
25% of full fare
|
|
90 to 61 days
|
50% of full fare
|
|
60 days or less or
non-appearance
|
100% of full fare
|
If air has been purchased, all refunds of total charges will be held until he air tickets have been returned to Cunard. Air-related Government Fees and Taxes will not be subject to a cancellation fee, provided that the air tickets are returned. Please refer to the Air Program section for further information.
When guests cancel a booking with ticketed air within the cancellation fee periods above, the refunds guests receive for ticketed air will not include the following:
- Any air deviation fee paid
- A service fee of $50/per person (for voyages in North America) or $75/person (for international voyages)
- Any cancellation fees charged to Cunard by the airlines.
Note: Policies may vary for World Cruise voyages; see the applicable World Cruise Website for details.
Refunds
Before a determination regarding a refund can be made, all cruise and air documents must first be returned to: Cunard Line, 24303 Town Center Drive, Valencia, California 91355. Partial use of cruise, airfare, hotel and land extension does not qualify a guest for a refund. All refund requests pertaining to cruise, land and air are subject to final review by Cunard.
Deposit/Payment Information
A deposit is required to confirm a reservation. Deposit amount will be determined at time of booking. Vacation and cruise packages are subject to cancellation if full deposit is not received in Disney's office within the option period specified at time of booking. Final payment in the form of a check or credit card (Visa, MasterCard, American Express, Discover Card, Diners Club, Japanese Credit Bureau or Disney's Visa Credit Card) must be received on the date determined at the time of booking. Payment policy for group travel may vary. Please contact your Travel Agent for complete details.
Failure to strictly comply with the deposit and final payment schedules, or any other applicable policies and procedures, will result in the automatic cancellation of pending reservations.
Cancellations/Refunds
Cancellations may be made by telephone or in writing. Changes to the vacation commencement date or changes of guest names will be considered cancellations. For cancellations, amounts paid, minus cancellation fees and other amounts owed, will be promptly refunded. No refunds will be made in the event of interruption or cancellation by the Guest after vacation commencement date. All appropriate refunds will be made directly to the Guest's credit card account or through the Guest's Travel Agent if the reservation is made through a Travel Agent. Disney Cruise Line is not responsible for the receipt of refund monies by Guests from their Travel Agents. All travel documents including airline tickets must be returned before refund processing can begin. Certain Travel Agents may withhold an agency cancellation fee. Disney Cruise Line reserves the right to restrict any changes to a reservation. All changes are subject to availability. Please note that changes made to overall party size may result in a change to the rate. For your peace of mind, we recommend the purchase of the Vacation Protection Plan. Premiums for the Vacation Protection Plan must be paid by the final payment due date, and the Vacation protection Plan is not effective until final vacation payment is made.
Cruise Cancellation Fees:
Categories with Restrictions: Reservations for Inside, Outside or Verandah Categories with Restrictions are non-refundable and non-transferable. A 100% cruise cancellation fee applies from time of payment.
Cruises Less Than 10 Days where Embark or Debark is U.S. Port.
| Days prior to Vacation Commencement Date | Fee Amount |
| 45 days or more | Deposit per Guest for Suites/Concierge staterooms and all staterooms on Disney Fantasy 3/31/2012 sailing |
| 74-45 days | Deposit per Guest for Non-Suites/Concierge staterooms, except Disney Fantasy 3/31/2012 sailing |
| 44-30 days | 50% of vacation price per Guest |
| 29-15 days | 75% of vacation price per Guest |
| 14 days or less | No refund |
Cruises of 10 Days or More and Cruises Less Than 10 days where Embark and Debark is non-U.S. Port.
| Days prior to Vacation Commencement Date | Fee Amount |
| 56 days or more | Deposit per Guest for Suites/Concierge staterooms |
| 119-56 days | Deposit per Guest for Non-Suites/Concierge staterooms |
| 55-30 days | 50% of vacation price per Guest |
| 29-15 days | 75% of vacation price per Guest |
| 14 days or less | No refund |
Air Cancellation Fees:
Any changes or cancellations to your Disney Cruise Vacations air arrangements (including, but not limited to, sail date/air travel date changes and name changes/corrections), will result in cancellation fees assessed as follows:
All Flights Within North America* (including Canada)
| Days prior to Vacation Commencement Date | Fee Amount |
| 74 to 45 days | 10% of the air supplement per Guest |
| 44 to 31 days | 50% of the air supplement per Guest |
| 30 to 0 days | 100% of the air supplement per Guest |
Any Flights Outside of North America*
| Days prior to Vacation Commencement Date | Fee Amount |
| 89 to 45 days | 50% of the air supplement per Guest |
| 44 to 0 days | 100% of the air supplement per Guest |
*If at least one flight departs/arrives at an airport outside North America, the entire flight itinerary will follow the "Any Flights Outside of North America" policy.
Hotel Cancellation Fees
A cancellation fee in the amount of the total hotel cost for all nights reserved will be assessed if a hotel reservation outside of North America is cancelled 14 days or less prior to arrival date. A cancellation fee will be assessed if a hotel reservation within North America is cancelled less than 5 days prior to arrival date. Please contact Disney Cruise Vacations for details.
Service Fees
Changes to a reservation may result in a per Guest service fee. Please consult your Travel Agent or Disney Cruise Vacations for further details.
Claims/Notice Requirements/Time Limits
No claim for delay, detention, personal injury, illness, emotional distress or death of a Guest, or for loss of or damage to any property of a Guest, may be brought against Disney Cruise Line unless written notice of such claim is provided to Disney Cruise Line within six (6) months after the date of the event upon which such claim is based (within 30 days after the termination of the cruise for a claim of property loss or damage); and no legal action may be brought against Disney Cruise Line for delay, detention, personal injury, illness, emotional distress or death of a Guest, or for loss of or damage to any property of a Guest, unless such legal action shall be commenced within one (1) year after the date of the event upon which such claim is based (within one (1) year after the termination of the cruise for a claim for property loss or damage), and legal process relating to such action is served on Disney Cruise Line within 120 days after filing, notwithstanding any provision of law of any state, territory, possession or country to the contrary. All legal actions arising out of or relating to a Disney Cruise Line vacation shall be brought, if at all, and maintained exclusively in and before any court of competent jurisdiction located in Brevard County, Florida, U.S.A., or the United States District Court, Middle District of Florida, Orlando Division, to the exclusion of courts located in any other county, state, country, territory or possession whatsoever. The only exception to this choice of forum is when and if Disney Cruise Line asserts a petition for exoneration from or limitation of liability. Disney Cruise Line liability for loss of or damage to property of any Guest is limited to the amount of $300 per Guest per voyage, unless upon embarkation a Guest declares the true value of the property in writing and pays 5% of the true value declared in excess of $300 to Disney Cruise Line, in which case Disney Cruise Line liability will be limited to the true value declared not to exceed $5,000. All settlements will be made based on actual cash value (replacement cost, less depreciation) up to the U.S. $300/$5,000 limits to Disney Cruise Line liability. Losses due to ordinary wear and tear, perils of the sea and acts of God are not reimbursable. Disney Cruise Line provides an in-room safe for your convenience; however, Disney Cruise Line shall in no event be liable for the loss of or damage to cash, negotiable securities, gold, silverware, jewelry, ornaments, works of art, photographic/video/audio equipment or supplies, laptop computers, cellular phones or other valuables unless the same have been deposited with the Master or other designated representative who issued a written receipt therefor. In the event of such deposit, Disney Cruise Line liability for loss or damage thereof shall be limited as otherwise provided in this paragraph. Additional coverage may be purchased through the Vacation Protection Plan which is provided through World Access Service Corporation.
The per person, per cruise deposit requirements to secure reservations and Cancellation Protection Plan amounts are listed with the cruise fares in the Holland America brochure. Deposits are generally due within 5 days after reservation date. Cancellation Protection Plan, if desired, must be paid for at time of deposit.
Final payment is generally due no later than 75 days prior to departure although some cruises have different final payment date requirements. Please consult the Holland America Line brochure for the final payment date applicable to your cruise. In most cases, HAL is able to provide you with travel documents, including your Cruise and CruiseTour Contract, approximately 30 days prior to departure.
Payment by American Express, VISA, MasterCard or Discover Card is accepted. For faster processing, please include a confirmation number on your check. Travel agents please note that MCOS will not be accepted.
Travel agents or consumers outside the U.S. and Canada should make payment by wire transfer or passenger's credit card.
Government fees and taxes may include any and all fees, charges and taxes imposed by U.S. and/or foreign governmental and quasi-governmental authorities, including U.S. customs fees, head taxes, hotel taxes, air taxes, taxes incurred as part of a land tour, inspection fees, immigration and naturalization fees and Internal Revenue Service fees. Government fees and taxes are subject to change and MSC Cruises reserves the right to collect any increases in effect at the time of sailing, even if the fare has already been paid in full. Government fees and taxes are collected for all guests, regardless of age. MSC Cruises reserves the right to pass on any fuel surcharge without prior notice to guests. Cancellation requests must be received in writing by MSC Cruises no less than 76 days prior to sailing date for a full refund.
Reservation cancellation requests received less than 76 days prior to sailing will be subject to the following charges:
75 to 46 days prior to sailing: Deposit amount
45 to 16 days prior to sailing: 50% of cruise fare, excluding taxes
15 days or less prior to sailing: 100% of cruise fare, excluding taxes
No refund will be issued if a guest
voluntarily or involuntarily fails to show
up for their cruise; is denied boarding for
any reason including failure to possess
required travel documents, passport or visa;
or terminates his/her cruise in progress.
Cruise contracts are non-transferable.
Name changes and cruise date changes are
considered reservation cancellations and are
subject to the above cancellation charges.
Cancellation charges are assessed on total
fares, which include cruise fare, air
add-ons, hotel packages, and any other
additional services arranged through MSC
Cruises.
All passengers, including third through eight berth passengers, must pay the deposit set forth in the following table for the applicable cruise within the option period offered on the cruise at the time of booking and must pay the final payment within the time prescribed in the table for the applicable cruise. Group passenger policies may differ. An additional deposit may be required for holiday sailings.
Effective January 9, 2008, categories AA and A1 through A4 will have a 24 hour option for deposit or final payment depending on the payment schedule. Additionally, cancellation fees will begin immediately once money has been applied to the reservation.
Payment is required at the time of booking.
| PAYMENT / DEPOSIT SCHEDULE | |||||
|---|---|---|---|---|---|
| Cruise Type | Deposit (per person) |
Air Deposit (per person) |
Final Payment Due prior to sailing |
Final Payment Due Holiday Sailings Only prior to sailing |
|
| 1-2 days (excluding Hawaii) |
$50 | $0 | 60 days | 75 days | |
| 3-5 days (excluding Hawaii) |
$100 | $0 | 60 days | 75 days | |
| 6-9 days (excluding Hawaii) |
$250 | $0 | 75 days | 90 days | |
| 10 days or more (excluding Hawaii) |
$400 | $0 | 75 days | 90 days | |
| Hawaii Cruises 4-5 days |
$100 | $50 | 75 days | 90 days | |
| Hawaii Cruises 6-9 days |
$250 | $50 | 75 days | 90 days | |
| Hawaii Cruises and 10 days or more |
$400 | $50 | 75 days | 90 days | |
| Garden Villa Category A1 |
1st and 2nd $2500 per person 3-8 $250 per person |
N/A | 90 days | 90 days | |
| Courtyard Villas and Owner's Suite Categories A2, A3, A4, & AA |
1st and 2nd $1500 per person 3-8 $250 per person |
N/A | |||
You are not entitled to any refund, payment, compensation or credit except as otherwise provided in this Section. Any refunds will be made directly to Your credit card account or Your travel agent and You must receive Your refund directly from these sources. You may cancel by telephone or electronic advice via a Carrier-approved Computer Reservation System, provided Carrier immediately receives written confirmation of cancellation. In such case cancellation shall be deemed effective as of the close of business Pacific Standard Time on the date You communicated such cancellation. The following cancellation policy applies with respect to Your Cruise Fare, Cruisetour Fare, air add-ons, Shoreside Excursions, and Pre-Cruise and Post-Cruise Package charges ('Total Charges'):
| Coastal Cruises 5 days or less | Non-holiday 6-29 days | Holiday up to 29 days | 30-day + sailing including World Cruise and segments | Cancellation Fee |
|---|---|---|---|---|
| 60 days or more | 75 days or more | 90 days or more | 120 days or more | None |
| 59-43 | 74-57 | 89-64 | 119-90 | Brochure Deposit Amounts |
| 42-29 | 56-29 | 63-43 | 89-64 | 50% of Total Charges |
| 28-15 | 28-15 | 42-22 | 63-43 | 75% of Total Charges |
| within 14 days | within 14 days | within 21 days | within 42 days | 100% of Total Charges |
CANCELLATION POLICY EXCEPTION. If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your cruise or cruisetour fare if you cancel your booking.
If You have purchased Princess Vacation Protection or Princess Platinum Vacation Protection You must notify Carrier and the Insurer of any cancellation as soon as possible and in accordance with all applicable requirements. Refunds or credits available under the Princess Vacation Protection program are subject to the terms of said program. If You purchased Your air tickets through Carrier, all airline tickets are the property of Carrier and must be returned to and are refundable only to Carrier.
Your travel agent acts for You in making the arrangements for Your Cruise and any related travel, lodging and shore excursions and tours. Carrier is not responsible for any representation or conduct of Your travel agent, including but not limited to, any failure to remit Your deposit or other monies to Carrier, for which You shall at all times remain liable to Carrier, or any failure to remit a refund from Carrier to You. You acknowledge that Your travel agent acts solely as Your agent, and not as agent for Carrier, and is deemed as Your agent. Further, receipt by Your travel agent of this Passage Contract or any other communications, notices or information from Carrier shall constitute receipt of such materials by You. You agree Carrier is not responsible for the financial condition or integrity of any such travel agent. In the event that Your travel agent fails to remit to us any monies paid by You to the agent, You remain liable for the monies due Carrier, regardless of whether Carrier demands payment. No refund, payment, compensation or credit of any kind will be provided by Carrier, should You or Your travel agent have to cancel or cut short Your Cruise, unless You have purchased Princess Vacation Protection or Princess Platinum Vacation Protection and meet the eligibility criteria.
All cancellations must be in writing. The following cancellation charges will be assessed for all written cancellations received prior to departure up to the scheduled time of departure. For all air-inclusive cruise or cruisetour packages cancelled after receipt of the airline ticket, refunds will only be processed after the return of the airline ticket. The following charges will apply to cancellations received as follows:
Standard cruises
From date of deposit to 121 days prior to vacation date: $200 per booking administrative fee. This administrative fee may be converted to a Future Cruise Credit redeemable on bookings made up to 12 months after cancellation and for travel any time.
Days Prior to Vacation Date Cancellation Amount
120-90 $400 per booking cancellation fee
90-60 10% of fare per person
59-30 25% of fare per person
29-15 50% of fare per person
14-0 100% of fare per person
Paul Gauguin
From date of deposit to 121 days prior to vacation date: $200 per booking administrative fee. This administrative fee may be converted to a Future Cruise Credit redeemable on bookings made up to 12 months after cancellation and for travel any time.
Days Prior to Vacation Date Cancellation Amount
120-91 10% of fare per person
90-61 20% of fare per person
60-31 50% of fare per person
30-0 100% of fare per person
World Cruises
From date of deposit to 121 days prior to vacation date: Full Cruisers: $1,000 per booking administrative fee for MS-C and $500 per booking for D-H.
Segment Guests: $200 per booking administrative fee for all categories.
This administrative fee may be converted to a Future Cruise Credit redeemable on bookings made up to 12 months after cancellation and for travel any time.
Days Prior to Vacation Date Cancellation Amount
120-91 20% of fare per person
90-75 50% of fare per person
74-0 100% of fare per person
You will get a full refund if you notify RCCL in writing 75 days prior to your sailing date (60 days for 1-5-night cruises or 90 days for holiday sailings). Consult the chart below to determine the cancellation charges applicable later.
Note: No refunds will be made if you do not show up for your cruise or if you interrupt or cancel your vacation once it has begun.
When calculating the days prior to sailing, the day of sailing should not be considered as one of the days. The day of sailing is considered the first day of the cruise, therefore, the penalty period will commence one day prior to the day of sailing.
This cancellation policy applies when reserving with RCCL US Office only. Guests should contact their local Royal Caribbean International Office or Travel Agent for full details of applicable cancellation policies. Effective August 1, 2010, new reservations will fall under the following cancellation schedule:
|
Cruise Length |
Days to Departure |
Charges Per Person |
|---|---|---|
| 1 - 5 Nights | ||
| 60+ | No charges | |
| 59-30 | Deposit amount | |
| 42-29 | 50% of total price (taxes and fees excluded)* | |
| 28-15 | 75% of total price (taxes & fees excluded)* | |
| 14 or less | No refund except for taxes and fees | |
| 6+ Nights | ||
| 75+ | No charges | |
| 74-57 | Deposit amount | |
| 56-29 | 50% of total price (taxes & fees excluded)* | |
| 28-15 | 75% of total price (taxes and fees excluded)* | |
| 14 or less | No refund except for taxes and fees | |
| Cruise Tour | ||
| 75+ | No charges | |
| 74-57 | Deposit Amount | |
| 56-29 | 50% of total price (taxes & fees excluded)* | |
| 28-15 | 75% of total price (taxes and fees excluded)* | |
| 14 or less | No refund except for taxes and fees | |
| Holiday Sailings: | ||
| 1-5 nights | ||
| 90+ | No charges | |
| 89-64 | Deposit Amount | |
| 63-43 | 50% of total price (taxes and fees excluded)*, ** | |
| 42-15 | 75% of total price (taxes and fees excluded)*, ** | |
| 14 or less | No refund except for taxes and fees | |
| 6+ nights | ||
| 90+ | No charges | |
| 89-64 | Deposit Amount | |
| 63-43 | 50% of total price (taxes and fees excluded)*, ** | |
| 42-22 | 75% of total (taxes & fees excluded)*, ** | |
| 21 or less | No refund except for taxes and fees |
* Or deposit amount, whichever is greater.
** Holiday sailings are defined as sailings that occur over Christmas and/or New Year's day.
Full payment for all cruises must be received by Seabourn no later than 90 days before sailing.
All reservations are subject to cancellation without notice if payments are not received by the due date, and are guaranteed only when paid in full at 90 days prior to sailing. Reservations made within 90 days of sailing require full payment within 7 days of the reservation or sooner, as specified by Seabourn.
Only U.S. dollar payments are accepted via agency check, personal check, American Express, Visa, MasterCard, Diner's Club or Discover Card. Expenses incurred for onboard services/products by the guest, or by Seabourn on behalf of the guest, shall be paid by the guest prior to disembarkation.
Before a determination regarding a refund can be made, all cruise and air documents must be returned to Seabourn Cruise Line, 6100 Blue Lagoon Drive, Suite 400, Miami, FL 33126. Partial use of cruise, airfare, hotel and land extensions does not qualify a guest for a refund. All refund requests pertaining to cruise, land and air are subject to final review by Seabourn.
CHANGE CHARGES:
Changing your itinerary after reservations have been made can result in loss of advantages gained by early planning. To cover administrative costs, a minimum charge of $50 per person will be assessed if you request a change in your travel arrangements less than 91 days prior to commencement of travel. This doesn't apply to departure date changes (please refer to cancellation policy). Change charges are not assessed for stateroom upgrades or for the addition of services unless air reservations are altered and/or travel documents must be reissued.
