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If Your Trip Has Been Affected By The COVID-19 Pandemic, We're Working Around The Clock For You
Due to the Coronavirus, various tour operators and cruise lines have had to change, delay, or outright cancel your vacation. We are truly sorry for the inconvenience this may have caused as this global pandemic continues to affect the daily lives of many worldwide. Various operators have introduced new relaxed cancellation policies to help protect your travel investment without disrupting your vacation plans. These policies allow our guests to have more flexibility and make a fully informed decision. In many cases, you'll be able to pick a new travel date or get future credits for amounts already paid and sometimes even more.
If possible, instead of cancelling your vacation, consider postponing your trip to a different date or opt for a future travel credit to be used on any vacation to any destination at a later time. We do not ask this out of selfish interest, but we ask with those in mind who would be the most affected by a decision to cancel: the dedicated locals who give their all with honest enthusiasm to open their hearts to visitors and and show them their country. In their effort to help create lifelong memories for you and provide culturally enriching experiences, they will be affected by a cancellation the most. For a lot of these people, tourism is their primary - and sometimes only - source of income. We are trying our best to protect them the most. We understand the inconveniece you're going through and we emphathize with you. However, please understand we're all in this together in this global pandemic.
To get more details on your current booking, please visit my.affordabletours.com
FREQUENTLY ASKED QUESTIONS
Tours & River Cruises
What's The Status Of My Vacation Package?
If your vacation is scheduled to depart in the next 90 days, then there is a chance that the tour operator may have suspended your trip. Most tour operators are offering generous options such as transferable travel credits, future cruise credits, or simply the ability to move your vacation to a later date at zero cost or reduced penalties to you. All of this depends on each tour operator. Please message us by accessing your booking at my.affordabletours.com or call us at 1-800-935-2620 for exact details on your trip and what policy applies to you.
What Should I do If My Vacation Is Suspended?
If your vacation is suspended, you will have a couple of different options to choose from with how you want to proceed. Please message us by accessing your booking at my.affordabletours.com for more information regarding the specific conditions the operator has outlined for your vacation. Or call us at 1-800-935-2620 to speak with any of our consultants. Please understand that our phone lines may be busy and we are prioritizing those whose vacations have been recently impacted.
What About My Travel Investment?
The tour operators understand how this event has changed your vacation plans which is why many of them are offering future travel credits valued at the same amount you paid or the ability to move dates at zero or reduced penalty. Which policy applies to you will depend on the tour operator. Please message us by accessing your booking at my.affordabletours.com for exact details or call us at 1-800-935-2620.
What If I am Traveling Later In The Year?
We strongly suggest holding off on any decisions regarding your booking if it is departing more than 90 days from today. Vacations that are not currently suspended are still active and have every intention of operating as planned. If you have questions regarding your vacation departing more than 90 days from today, please message us by accessing your booking through my.affordabletours.com as you may experience long hold times on the phone.
I'm Sailing In The Next 90 Days, What Are My Options?
The cruise lines are taking all of the precautions to protect your health and well-being. For travelers sailing in the next 90 days, we strongly recommend to please message us by accessing your booking at my.affordabletours.com or call any of our cruise consultants at 1-800-627-3753 for specific options for your cruise. Generally speaking, most lines are doing a combination of temporarily suspending operations or allowing you up to 48 hours prior to departure to make a decision. Many of the cruise lines are offering incentives such as onboard credit and more should you decide to stay on your cruise. If you postpone or cancel, you will be refunded your taxes and the remaining balance will be protected as a Future Cruise Credit.
I'm Sailing In 91 Days or Later, What Are My Options?
We strongly recommend anyone sailing 91 days or later to hold off from making any decisions. You may be responsible for up to full penalties if you make a decision right now. As we get closer to departure date, the cruise lines will advise of their actions and we'll have a better idea of what to recommend. Should this be too close for comfort, please message us by accessing your booking through my.affordabletours.com as you may experience long hold times on the phone.
Should I Cancel My Cruise?
Our recommendation is to wait and see what the cruise line will be doing. Most are offering lenient policies to make a decision all the way up until 48 hours prior to departure. It's best to use this time to wait and see and make the best decision for you.
What Happens If The Cruise Line Cancels My Cruise?
In most cases, if the cruise line cancels your cruise, they will offer you a full refund or potentially more should you accept a future cruise credit, up to 125% in value.