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For 70 years Costa Crociere has embodied Italian style and hospitality. Costa has always made it their business to introduce guests to the world’s most stunning places, giving them the chance to explore different destinations and discover the different cultures in the five continents with complete respect for their identities.
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Italian-based cruise line. Authentic Italian flavors. Amazing entertainment for all ages.
For 70 years Costa Crociere has embodied Italian style and hospitality. Costa has always made it their business to introduce guests to the world’s most stunning places, giving them the chance to explore different destinations and discover the different cultures in the five continents with complete respect for their identities.
As the only cruise company flying the Italian flag, it is Costa’s responsibility and duty to act as an ambassador for Italian values in the world and to represent the country at ports of call. At Costa, responsible innovation is a key factor when designing the ships of the future and develop the onboard experience, a process carried out with maximum attention to detail in order to offer a holiday geared towards discovering local cultures and experiencing them as responsible travelers.
- Age Policy
- Dining Information
- Fuel Surcharge Policy
- Health and Safety
- Payments / Refunds
- Smoking Policy
- Travel Protection
- Tipping Policy
Health and Safety Protocols on Costa Cruises
THE COSTA SAFETY PROTOCOL, FOR YOU
To make you experience an unforgettable holiday in complete serenity, our health and safety team and a group of independent scientific experts have developed the Costa Safety Protocol. Furthermore, we are the first cruise company to have obtained the Biosafety Trust Certification from Rina and we carefully follow the safety instructions of the Cruise Lines International Association (CLIA).
1. EXTRA ATTENTION FOR EVERY SINGLE PASSENGER
Check-in is carried out completely online and opens 72 hours before your departure. To receive your cruise ticket, you must fill in a self-certification questionnaire regarding your health status.
STAGGERED BOARDING TIMES
The boarding times are staggered to facilitate compliance with the correct social distancing rules and to ensure safe boarding. This is why punctuality is so important.
CONTROL AT THE TERMINAL
A quick health screening awaits you at the boarding terminal, which includes body temperature control and a Covid diagnostic test (swab), provided for all the guests*.
2. A SMART VACATION
The best way to ensure your on board safety is to check-in in advance. Visit www.mycosta.com before leaving, save time so you won’t have to check-in at the desks!
Your smartphone is a fundamental travel companion! Thanks to the QR codes you can now enjoy a wonderful vacation with complete digital security and it also means less paper to throw away!
There are other ways you can stay informed about what’s new on board: You’ll find digital screens and interactive monitors in public areas, a dedicated Info TV channel in the cabin and the new Call Me service, plus a convenient personalized assistance via the cabin phone.
3. MORE SPACE FOR YOU
The number of passengers onboard has been reduced to make social distancing easier and guarantee a safe and pleasant cruise.
The common areas and relaxation rooms have been remodeled so that they fully meet the safety standards you deserve: this means they are accessible to only a limited number of people at a time.
There are signs in all high-traffic areas of the ship and the on-board staff will help you to get around easily and to maintain the correct safety distances.
4. ENJOY THE WHOLE SHIP IN SAFETY
Just as on land, when in public areas while on board, protective masks must be worn By doing this, you protect your own health and that of your fellow travelers!
To help you keep your hands clean and sanitized at all times, in all the main areas of the ship you will find numerous sanitizing gel dispensers.
The crew too have the necessary protective equipment to be able to do their job to the highest health standards.
5. BREAKFAST IS SERVED
SPACED OUT TABLES
Our restaurants are set up to welcome you in the best way while respecting social distancing. To ensure the safety of all our guests, we ask you to only sit at the table with the travel companion(s) included in your booking.
EXTENDED MEAL TIMES
Also, to order breakfast and lunch you can access the main restaurants entirely at your leisure, whenever you want, with a longer time slot than usual.
Scan the QR code that you will find at the tables, in the restaurants and bars, to check the daily food and drink menus directly on your smartphone. If you decide to order at the counter, follow the safety signs.
6. NON-STOP FUN
A WHOLE NEW ENTERTAINMENT
Enjoy the new forms of entertainment we have designed, with shows repeated several times during the week, and allow everyone to have fun at the same time, while still respecting social distancing rules.
SAFE FITNESS AND WELLNESS
Keep fit at the gym, have fun at the casino or relax with our spa wellness treatments or at the pool, in compliance with any signage and occupancy limits indicated.
SAFETY FOR CHILDREN TOO
Even children are guaranteed to have fun in complete safety: The Squok Club is sanitized several times a day and open at specific times, accessible to a limited number of persons.
7. EXCLUSIVE TOURS
COSTA SAFE EXCURSIONS
To protect your health and the one of the rest of the guests and crew, the descent to land will only be possible by purchasing one of our safe excursions.
Costa excursions are totally safe: we have set out new procedures to ensure social distancing, thanks to limited group size and the use of disposable headphones to make for a better experience.
SAFETY ON BUSES
Our buses are sanitized after every use. Social distancing is guaranteed by reducing occupancy. In addition, our tour guides always wear protective masks.
8. PURE AIR AND SANITIZED ENVIRONMENTS
SANITIZIED PUBLIC AREAS
The public areas are sanitized several times a day with new disinfection methods including virus-killing nebulizers.
YOUR CABIN DISINFECTED
Your cabin is also subject to a virus-killing disinfection carried out by qualified personnel and is cleaned and sanitized on a daily basis.
NEW FILTERS FOR QUALITY AIR
On board ship, the air you breathe is of high quality thanks to the new high efficiency filters. Our on-board ventilation systems offer optimal filtering of fresh air from outside, minimizing the circulation of internal air.
9. COUNT ON US FOR ANY CONCERNS
All members of our crew have completed specific training courses relating to compliance with safety protocols and practices.
If any guests show signs of health problems, our crew members are trained to respond immediately with set intervention procedures.
All crew members are subject to daily body temperature checks and their state of health is monitored constantly.
10. CONSTANTLY UPDATED EXPERT PROFESSIONALS
EQUIPPED MEDICAL CENTER
All Costa ships have a fully equipped medical center, consisting of professional doctors and qualified and experienced healthcare personnel, continuously updated as to health protocols and standards to combat the spread of COVID-19.
THE HEALTH OF OUR GUESTS AND CREW IS OUR TOP PRIORITY.
Minimum Age Policy on Costa Cruises
Guests under the age of 21 must be accompanied by a parent or guardian. On selected seasonal departures, Guests 21 to 24 years old must have one person at least 25 years old in the same stateroom, who shall be responsible for the under-age 25 Guest. Guests who are responsible for the supervision of underage Guests shall ensure that they do not purchase, possess or consume alcoholic beverages or violate any other shipboard regulation. The minimum drinking age onboard is 21 years old for cruises departing from U.S. ports and 18 years old for cruises departing from non-U.S. ports. Passengers under the age of 18 may not play in the onboard casino or use any spa facilities and must be accompanied by a person over 18 on shore excursions. The Passenger's age on the date of sailing determines his or her status for the entire cruise.
Infants must be at least 6 months of age at the time of embarkation to sail. Infants must be at least 12 months of age at the time of embarkation to sail on the following: trans-ocean crossings (Atlantic, Pacific, Indian, Arctic, etc.), World cruises, cruises of 15 days or longer duration, and any other itinerary which may in the opinion of Costa Crociere or CCL present serious risk to infants in need of emergency medical care.
Travel Protection Options on Costa Cruises
Provided by BerkelyCare*
Costa Cruise Lines* offers the following to guests who enroll in and pay for this Guest Protection Plan:
PART A: TRAVEL ARRANGEMENT PROTECTION
- Trip Cancellation/Trip Interruption
In the event You are prevented from taking Your Cruise because:
(a) You, Your Traveling Companion or an Immediate Family member suffers a death or an Injury or Sickness which results in medically imposed restrictions, as certified by a Physician, at the time of loss preventing Your continued participation in the covered Cruise; or (b) You or Your Traveling Companion: (i) is hijacked, required to serve on a jury, or subpoenaed; (ii) has a home made uninhabitable by fire, flood, volcano, earthquake, hurricane, or other natural disaster; or (iii) is directly involved in a documented traffic accident while en route to departure; Costa Cruise Lines will refund to You, up to Your total Cruise cost, for:
a) Trip Cancellation - non-refundable cancellation charges imposed by Costa Cruise Lines and/or airfare cancellation charges for flights joining or departing Your Sea/Land Arrangements; or the additional costs You may incur as a result of a change in the per-person occupancy rate of prepaid travel arrangements if a Traveling Companion cancels his/her Cruise for a covered reason and You do not cancel.
b) Trip Interruption - unused, non-refundable land or sea expenses prepaid to Costa Cruise Lines and/or the airfare paid, less the value of applied credit from an unused return travel ticket, to return home or rejoin the original Sea/Land Arrangements (limited to the cost of one way economy airfare by scheduled carrier, from the point of destination to the point of origin shown on the original travel tickets).
Costa will also reimburse You, up to $100 per day, for reasonable additional accommodations and transportation expenses incurred to remain near a covered traveling Immediate Family member or Traveling Companion who is hospitalized during Your Cruise. Important: The Sickness or Injury causing You to interrupt Your Cruise must be verified by a Physician before You terminate the Cruise. In no event shall the refund amount exceed the amount You prepaid for Your Cruise. Special Conditions: You must advise Your travel agent, Costa Cruise Lines, and BerkelyCare as soon as possible in the event of a claim. No refund or reimbursement will be made for any additional charges incurred that would not have been charged had You notified these parties as soon as reasonably possible.
Important: You, Your Traveling Companion and Your Immediate Family member booked to travel with You must be medically capable of travel on the day You purchase this plan. The event which necessitated the trip cancellation/interruption must first occur after You pay for this Guest Protection Plan.
Costa will reimburse You for Eligible Expenses, up to $1,000, if Your Cruise is delayed en route to or from Your Sea/Land Arrangements due to inclement weather, strike or other job action, or equipment failure of a Common Carrier; a traffic accident en route to a departure in which You or Your Traveling Companion is not directly involved; lost or stolen passports, travel documents, or money; quarantine; hijacking; natural disaster including hurricane; civil commotion or riot. Eligible Expenses include any prepaid, unused, nonrefundable Sea/Land Arrangements, any reasonable additional expenses for meals and lodging, and the cost of a one-way economy airfare ticket to catch up to the Sea/Land Arrangements or return to the place of origin shown on the travel documents.
PART B: MEDICAL PROTECTION
- Emergency Evacuation
The Insurer will pay benefits for Covered Expenses if an Injury or Sickness commencing during the course of the Cruise results in Your necessary Emergency Evacuation. An Emergency Evacuation must be ordered by a legally licensed Physician who certifies that the severity of Your Injuryor Sickness warrants an Emergency Evacuation. Emergency Evacuations must be verified, approved, and arranged in advance by On Call International. The Insurer will not cover any expenses provided by another party at no cost to You or already included in the cost of the Cruise. Emergency Evacuation means: a) Your medical condition warrants immediate Transportation from the place where You are injured or sick to the nearest hospital where appropriate medical treatment can be obtained; and/or (b) after being treated at a local hospital, Your medical condition warrants Transportation to Your origination point to obtain further medical treatment or to recover. Covered Expenses are customary and reasonable expenses, up to $30,000, for Transportation, medical services, and medical supplies necessarily incurred in connection with Your Emergency Evacuation. Expenses for medical services and supplies must be recommended by the attending Physician. All Transportation arrangements made for Your evacuation must be by the most direct and economical route possible. Expenses for Special Transportation must be:
a) recommended by the attending Physician;
b) required by the standard regulations of the conveyance transporting You; AND
c) verified, approved, and arranged in advance by On Call International.
Transportation means any land, water, or air conveyance required to transport You during an Emergency Evacuation. Special Transportation includes, but is not limited to, air ambulances, land ambulances, and private motor vehicles. Additional Covered Expenses: If You are hospitalized for more than seven (7) days following a covered Emergency Evacuation, the Insurer will pay: (a) to return Your accompanying dependent children under 25 to their home, limited to the cost of one-way economy airfare, less the value of applied credit from an unused return travel ticket, with an attendant if necessary; and/or (b) up to the cost of round-trip economy airfare to bring a person chosen by You to and from Your bedside if You are traveling alone. These expenses must be authorized in advance by On Call International.
The Insurer will not cover any expenses provided by another party at no cost to You or already included in the cost of the Cruise.
Please Note: In no event will Covered Expenses for Emergency Evacuation exceed $30,000.
- Accident and Sickness Medical Expense
The Insurer will pay benefits, up to $10,000, if You incur necessary Covered Medical Expenses as a result of an Injury, or up to $10,000 if You incur necessary Covered Medical Expenses as a result of Sickness. The accident causing such Injury must occur while You are covered under the policy, and the Sickness must first manifest itself during Your Cruise. You must receive initial treatment within ninety (90) days of the accident which caused the Injury or the onset of the Sickness. All services, supplies, or treatment must be received within 52 weeks of the date of the accident or the onset of the Sickness.
Covered Medical Expenses are necessary services and supplies which are recommended by the attending Physician. They include the services of a legally qualified Physician, surgeon, graduate nurse, dentist, or osteopath; charges for hospital confinement and use of operating rooms; charges for anesthetics (including administration); x-ray examinations or treatments and laboratory tests; ambulance service; drugs, medicines, and therapeutic services and supplies. The Insurer will not pay benefits in excess of the reasonable and customary charges commonly used by providers of medical care in the locality in which the care is furnished.
- Repatriation of Remains
The Insurer will pay the reasonable Covered Expenses incurred, up to $30,000, to return Your body to Your point of origin if You die during the Cruise. Covered Expenses include, but are not limited to, expenses for embalming, cremation, coffin for repatriation, and transportation.
Under Section I and under the Accident and Sickness Medical Expense coverage in Part B of Section II, no payment can be made for any expenses incurred as a result of Injury, Sickness, or other condition affecting You, a Traveling Companion, or an Immediate Family member booked to travel with You which, within the 60-day period before Your protection plan purchase: a) first manifested it self or had symptoms which would prompt a reasonable person to seek diagnosis, care, or treatment; b) required taking prescribed drugs or medicine, unless the condition for which the prescribed drug or medicine was taken remained controlled without any change in the required prescription; or c) required treatment or treatment was recommended by a Physician.
If You have any questions concerning this exclusion, please call BerkelyCare at 1-(800) 453-4037 for further clarification. If, after purchasing the Guest Protection Plan, You must cancel Your Cruise and You are denied a cash refund for Your trip cancellation due to a pre-existing condition, Costa Cruise Lines will instead provide you with a future cruise credit in the amount of your cancellation penalty.
EXCESS COVERAGE PROVISION
The benefits provided under Part A, and the coverage's provided under Part B, shall be in excess of all other valid and collectible indemnity or insurance and shall apply only when such other benefits are exhausted.
PART C: BAGGAGE PROTECTION
- Baggage/Personal Effects
The Insurer will reimburse You, up to $1,500, for loss, theft, or damage to baggage and personal effects. The Insurer will pay the lesser of the following: original cash value of the item less depreciation as determined by the Insurer; or cost of repair or replacement.
- Baggage Delay
The Insurer will reimburse You, up to $500, for expenses of necessary personal effects needed while at a destination other than Your place of residence if Your checked baggage is delayed or misdirected by a Common Carrier for more than 24 hours from the time You arrived at the destination stated on Your ticket. You must be a ticketed passenger on a Common Carrier.Important: Coverage under Part C is secondary to any coverage provided by a Common Carrier and/or insurance specifically insuring the lost, stolen, or damaged item(s).
PART D: WORLDWIDE EMERGENCY ASSISTANCE
(On Call International) Not a care in the world. when you have 24/7 global network to assist you on your travels.
- CareFreeTM Travel Assistance
- Medical Assistance
- Emergency Services CareFreeTM Travel Assistance
- Travel Arrangements
- Arrangements for last-minute flight and hotel changes
- Luggage Locator (reporting/tracking of lost, stolen or delayed baggage)
- Hotel finder and reservations
- Airport transportation
- Rental car reservations and automobile return
- Coordination of travel for visitors to bedside
- Return travel for dependent/minor children
- Assistance locating the nearest embassy or consulate
- Cash transfers
- Assistance with bail bonds Pre-Trip Information
- Destination guides (hotels, restaurants, etc.)
- Weather updates and advisories
- Passport requirements
- Currency exchange
- Health and safety advisories Documents and Communication
- Assistance with lost travel documents or passports
- Live email and phone messaging to family and friends
- Emergency message relay service
- Multilingual translation and interpretation services Medical Assistance
- Medical case management, consultation and monitoring
- Medical transportation
- Dispatch of a doctor or specialist
- Referrals to local medical and dental service providers
- Worldwide medical information, up-to-the-minute travel medical advisories, and immunization requirements
- Prescription drug replacement
- Replacement of eyeglasses, contact lenses and dental appliances Emergency Services
- Emergency evacuation
- Repatriation of mortal remains
- Emergency medical and dental assistance
- Emergency legal assistance
- Emergency medical payment assistance
- Emergency family travel arrangements
CareFreeTM Travel Assistance, Medical Assistance and Emergency Services can be accessed by calling On Call International at 1-866-509 - 7712 or, from outside the U.S. or Canada, call collect: 1-603-894-9386.
Note that the problems of distance, information, and communications make it impossible for Costa Cruise Lines N.V., Virginia Surety Company, Inc., BerkelyCare, or On Call International to assume any responsibility for the availability, quality, use, or results of any emergency service. In all cases, You are still responsible for obtaining, using, and paying for Your own required services of all types.
1) 'Common Carrier' - means an air, land, or sea conveyance operating under a valid license for the transportation of passengers for hire.
2) 'Cruise' - means prepaid Sea/Land Arrangements and shall include flight connections to join and depart such Sea/Land Arrangements.
3) 'Domestic Partner' - means a person with whom You reside and can show evidence of cohabitation for at least the previous six months and have an affidavit of domestic partnership, if recognized by the jurisdiction within which You reside.
4) 'Immediate Family' - means children, step- or adopted children, children-in-law, parents, stepparents, parents-in-law, siblings, step-siblings, siblings-inlaw,grandparents, grandchildren, legal or common law spouse, aunts, uncles, nieces, nephews, Business Partner, or a Domestic Partner of You or Your Traveling Companion.
5) 'Injury' - means bodily injury caused by an accident occurring while this plan is in force and resulting directly and independently of all other causes in loss covered by this plan. The Injury must be verified by a Physician.
6) 'Insurer' - means Virginia Surety Company, Inc., and is applicable only to the coverages in Section II of this Guest Protection Plan. The reimbursement offered under Section I of this plan is not insurance. Section I terms are an optional modification to Costa Cruise Lines' Passage Contract, as described herein. Costa Cruise Lines' obligation for the modifications to its Passage Contract (for those guests who enroll in, and pay for, this Guest Protection Plan) is underwritten by Virginia Surety Company, Inc.
7) 'Physician' - means a licensed practitioner of medical, surgical, or dental services acting within the scope of his/her license. The treating Physician may not be yourself, a Traveling Companion, or an Immediate Family member.
8) 'Sea/Land Arrangements' - means land and/or sea arrangements made by Costa Cruise Lines.
9) 'Sickness' - means an illness or disease which is diagnosed or treated by a Physician after the effective date of coverage and while You are covered under this plan.
10) 'Traveling Companion' - means one person who is booked to accompany You on Your Cruise.
11) 'You' or 'Your' - means a person who has purchased a Cruise and who has paid the required plan cost for the benefits and coverages provided hereunder. Naturally, as with any protection plan, limitations exist. These exclusions enable us to provide a broad range of benefits at an economical cost to You, without the necessity of medical questionnaires, and, with respect to Section II, to supplement Your existing insurance plans.
THIS GUEST PROTECTION PLAN DOES NOT COVER NOR REIMBURSE FOR: IN PARTS A and B:
Any loss caused by or resulting from: Pre-Existing Conditions (except for Emergency Evacuation, Repatriation of Remains, and Trip Cancellation/Trip Interruption caused by a death); Sickness or disease except as provided for in the policy; war or any act of war whether declared or not; while serving as a member of the armed services; while or as a result of riding in any device for aerial navigation other than as provided for in the policy; participation in any professional, semi-professional, or inter-scholastic team sports; being under the influence of drugs or intoxicants unless prescribed by a duly licensed Physician; participation in any felonious act or attempt thereat; scuba diving, unless it is recreational diving at less than 30 feet in depth; skydiving; hang gliding; parachuting (not including parasailing); contests of speed; elective surgery; non-emergency dental treatment or surgery; elective abortion; normal pregnancy except if hospitalized; mental or nervous disorders except if hospitalized
IN PART C:
Any loss or damage to: animals; automobiles and their equipment; boats; motors; motorcycles; other conveyances and their equipment (except bicycles while checked as baggage with a Common Carrier); household furniture; eyeglasses, sunglasses, and contact lenses; artificial teeth and dental bridges; hearing aids; prosthetic limbs; brittle or fragile articles; money and securities; tickets and documents; sporting equipment if loss or damage results from the use thereof.
Any loss caused by or resulting from: wear and tear; gradual deterioration; insects or vermin; inherent vice or damage; confiscation or expropriation by order of any government; radioactive contamination; war or any act of war whether declared or not; theft or pilferage while left unattended in any vehicle; mysterious disappearance.
1) This protection is valid only upon payment to Costa Cruise Lines of the total required plan cost in advance of any losses and will not cover any losses suffered prior to purchase.
2) The Trip Cancellation protection provided under Part A takes effect upon receipt of the required plan cost by Costa Cruise Lines and ends upon the commencement of Your Sea/Land Arrangements.
3) The remaining coverages and services provided take effect at 12:01 A.M. local time at Your location on the contracted departure date of Your Sea/Land Arrangements and terminate on the earlier of the following: (a) Your return to Your origination point (as specified in the travel tickets); or (b) 11:59 P.M. local time at Your location on the day the Sea/Land Arrangements are scheduled to be completed; or (c) the date You cancel Your Cruise.
4) The duration of protection for the coverages in Section II and the eligibility period for the travel delay protection shall be extended under the following conditions: (a) when You commence air travel from Your origination point (i) within 2 days before the commencement of the Sea/Land Arrangements, coverage shall apply from the time of departure from the origination point; (ii) greater than 2 days before the commencement of the Sea/Land Arrangements, the extension coverage shall be provided only on the day of Your air travel; and (b) if You return to Your origination point (i) within 2 days after the completion of the Sea/Land Arrangements, coverage shall apply until the time of return to the origination point; (ii) greater than 2 days after the completion of the Sea/Land Arrangements, the extension coverage shall be provided only on the day of Your air travel.
1) Reimbursement for trip cancellations: Call Your travel agent, Costa Cruise Lines, and BerkelyCare IMMEDIATELY to notify them of Your cancellation and to avoid any non-reimbursable expenses due to late reporting. BerkelyCare will then forward the appropriate form which must be completed by You and the attending Physician, if applicable.
2) Emergencies arising during Your Cruise: For covered emergencies requiring evacuation or interruption of Your Cruise, contact On Call International immediately at the following numbers: Within the U.S. and Canada: 1-(866) 509-7712 or, outside the U.S. and Canada, call collect*: 1-(603) 894-9386. Identify yourself by the above policy number and give the details of Your problem or medical emergency. * If You have any difficulty making this collect call, contact the local phone operator to connect You to a U.S.-based, long-distance service. In this case, please let the Assistance Provider answering the phone know the number You are calling from, so that he/she may call You back. Any charges for the call will be considered reimbursable benefits.
3) Claims notification upon Your return: Report Your claim in writing as soon as possible to BerkelyCare. Provide the policy number above, Your travel dates, and details describing the nature of Your loss. Upon receipt of this information, BerkelyCare will promptly forward You the appropriate form to complete.
Important: In order to facilitate prompt reimbursement/claims settlement upon Your return, be sure to obtain as applicable: detailed medical statements from Physicians in attendance where the accident or Sickness occurred; receipts for medical services and supplies; receipts from the hospital; police reports or claims reports from parties responsible (i.e., airline, cruise line, hotel, etc.) for loss, theft, damage, or delay. In the event of a baggage claim, receipts for damaged items will be required. In the event of a baggage delay or trip delay claim, receipts for any additional Covered Expenses or Eligible Expenses will be required, as well as verification of any delay. For Your convenience, the cost of the plan may be automatically included as an option on Costa's invoice to Your travel agent. Enrollment in the Carefree Guest Protection Plan is made by simply paying this amount. If You do not wish to take advantage of this protection, please advise Your travel agent to deduct the cost of the plan. If the plan cost has not been included on Your invoice and You wish to purchase it, simply ask Your travel agent to contact Costa to arrange for billing.
Please Note: Payment for the plan may not be accepted after the Cruise cost has been paid in full. The plan cost is non-refundable once You enter the cancellation penalty period as stated by Costa Cruise Lines.
This plan was designed for the guests of Costa Cruise Lines and is administered by BerkelyCare . IN CALIFORNIA: BerkelyCare is a service mark of Aon Direct insurance Administrators, CA Insurance License # 0795465.
IN ALL OTHER STATES:
BerkelyCare is a division of Affinity Insurance Services, Inc. in all states other than CA, except: AIS Affinity Insurance Agency, Inc. in MN and OK and AIS Affinity Insurance Agency in NY. For additional information regarding this plan, call the Costa Cruise Lines Protection Help Line at: 1-(800) 453-4037 or 1-(516) 342 - 2720 Office Hours: 8AM-10PM (EST), Monday - Friday 9AM-5PM (EST), Saturday The obligations of BerkelyCare under Section I, and the coverages under Section II, of this plan are underwritten by: Virginia Surety Company, Inc. 175 West Jackson Blvd., 11th Floor, Chicago, IL 60604
NOTICE TO NEW YORK RESIDENTS
* For NY residents, Section I Travel Arrangement Protection is underwritten by Virginia Surety Company, Inc. The terms and conditions of this Carefree Guest Protection Plan are briefly outlined in this plan description. Complete provisions pertaining to the coverages under Section II are contained in the Master Policy on file with the trustee, SunTrust Bank, Washington, D.C. and Costa Cruise Lines. In the event of any conflict between this Carefree Guest Protection Plan and the Master Policy, this Carefree Guest Protection Plan will govern.07/09
Dining on Costa Cruises
Costa offers all kinds of dining options, so you can eat formally or casually, in the open air, in a restaurant or in your stateroom - any time of day or night! Dining choices abound from poolside dining to midnight buffets. Each day you may choose to dine Casual at the buffet, Traditional in the main restaurant or in one of world-class Specialty restaurants (additional charge applies). Cozy bistros serve pizza, gelato, cappuccino and espresso and room service awaits your call 24 hours a day.
There's a variety of dining experiences onboard every Costa ship:
"Trattoria Italiana" - Casual Dining in the buffet or by the pool deck.
"Tradizionale" - Traditional Dining in the main restaurant.
"Salute e Benessere" ~-Spa Menu for the health conscious.
"Dining di Lusso" - Deluxe Dining in one of Costa's specialty restaurants.
"Piccolo Morso" - A Lite Bite from the buffet or room service 24 hours a day.
"Pizzeria" - Pizza in the bistro.
"Spuntino" - Treats to Sweets from the midnight buffet.
Fuel Surcharge Policy on Costa Cruises
Costa Cruises has eliminated its fuel surcharge effective for all voyages. For all bookings within the final payment period, the fuel supplement will be refunded in the form of a shipboard credit. For all bookings outside of the final payment period, the fuel supplement will be removed and guests will be provided with a revised final payment amount. Cruise fuel supplements of up to $9 per person per day may be charged if the NYMEX oil price exceeds $70 per barrel.
Tipping Policy on Costa Cruises
Tipping is a personal matter, and your own judgment is the best guide. For your convenience, Costa will automatically debit your onboard account a modest service charge per person per day. Should you wish to change the amount, contact the Guest Relations Desk. Bartenders, servers, deck stewards and other staff may be tipped as service is received. For your convenience, a 15% gratuity is added to beverage purchases automatically.
- Cruises departing from the United States: $12.50 per guest 15 years of age and older, per day of all cruise lengths.
- World Cruises: 10 Euros per guest 15 years of age and older, per day for all cruiselengths.
- Cruises not originating in the United States: 10 Euros per guest 15 years of age and older, per day for all cruise lengths.
- Guests between the ages of 4 and 14 will be charged 50% of the above rates. There is no service charge for guests under the age of 4.
Payments / Refunds on on Costa Cruises
Reservations for non-web bookings
Deposit required: $250 per person (unless otherwise specified)
Final payment - Due 70 days prior to sailing.
All non-Caribbean, including Mediterranean, North Europe, Far East, South America and Dubai:
Deposit required: $400 per person (unless otherwise specified)
Final payment - Due 90 days prior to sailing.
CCL accepts Visa, MasterCard, Discover Card and American Express as final payment for your cruise vacation. Debit cards are not accepted.
Reservations for web bookings
For all bookings made online via Costa's website full payment is due via credit card at the time of reservation. CCL accepts Visa, MasterCard, Discover and American Express as payment for your cruise.
Notice of cancellations and requests for refund must be submitted in writing to: Costa Cruise Lines N.V., 200 South Park Road, Suite 200, Hollywood, FL 33021-8541. Cancellations may not be made by email. All documents (deposit receipt or passage tickets) issued by CCL must be returned before a refund can be processed. Cancellation charges, per person will be assessed based on when cancellation notices are received as follows:
70 or more days prior to sailing: Full Refund
69 - 30 days prior to sailing: Deposit Amount (plus $50 fee for air cancellation)
29 - 8 days prior to sailing: 50 percent of cruise fare/air add-on/hotel
7 days or less prior to sailing: No refund (100 percent cancellation charge)
90 or more days prior to sailing: Full Refund
89 - 45 days prior to sailing: Deposit Amount (plus $50 fee for air cancellation)
44 - 15 days prior to sailing: 50 percent of cruise fare/air add-on/hotel
14 days or less prior to sailing: No refund (100 percent cancellation charge)
Guests must adhere to the cancellation and refund policy above. No refunds are made to persons who do not give proper notice of cancellation or fail to embark. No exceptions will be made on cancellation charges, so Guests are advised to secure appropriate cancellation insurance through CCL or their travel agents.
An additional $50 fee is charged for air cancellations made between 69 and 30 days (Caribbean) and 89 and 45 days (non-Caribbean) prior to sailing. A $50 administrative fee is charged for changes to bookings after documents have been issued. Cancellation and administrative charges apply to both individual and group bookings. Changes are subject to booking class availability. Air carriers, hotels and/or other land service suppliers may have their own policies regarding changes, cancellation and refunds and may apply change or cancellation charges up to the full amount paid. Airlines may impose change fees of up to $400 per person. CCL will assess such charges in accordance with the supplier's policies or as detailed in the Air/Sea addendum and deduct them from the refund. Air tickets are not transferable. A change of a booking from Air/Sea to Cruise only constitutes a cancellation of the air portion of the package and is subject to the cancellation charges indicated above. A change from Cruise only to Air/Sea is not subject to cancellation charges.
Costa Crociere reserves the right to change or abandon all or any part of the cruise program and to change the itinerary whenever advisable or necessary, in which case Costa Crociere shall not be responsible for any loss or expense caused thereby. If the cruise is withdrawn before sailing date, you shall only be entitled a refund of the amount received by CCL from you. CCL shall not make any refund to Guests who elect not to complete the cruise for any reason or cause whatsoever. Costa Crociere and CCL are not liable for weather or sea conditions.
For a current list of the most up-to-date fares, please call 800-462-6782 or visit www.costacruises.com. Fares and government taxes and fees are subject to change prior to receipt of payment in full. Fares are valid for U.S. and Canadian residents only and subject to availability. Unless otherwise noted, fares are in U.S. dollars, per person, based on double occupancy of accommodations selected. Single occupancy may be available in select categories for 180 to 200% of applicable fare. Fares include ocean transportation, cabin accommodation, all standard meals onboard ship, entertainment and most activities onboard the vessel. Fares do not include any other items of a personal nature, such as spa treatments, salon services, photographs, telephone calls and faxes, internet access, gratuities, shore excursions, wines, liquor and beverages, laundry or valet service, or any other goods or services purchased onboard the ship. Cruise fuel supplements of up to $9 per person per day may be charged if the NYMEX oil price exceeds $70 per barrel.
Cruise-only fares do not include (i) the cruise fuel supplement, if any, and (ii) cruise taxes and fees imposed by governmental or quasi-governmental authorities, such as fees levied for embarkation, disembarkation or landing, arrival or departure taxes, security surcharges, passenger facility charges, and customs and immigration fees, which range from $6.20 to $110.89 per Guest, depending on the sailing.
Air/Sea package fares do not include certain government taxes and fees on cruise travel (described above) or optional hotels or transfers, but include all government taxes and fees on air travel and the cruise fuel supplement, if any. If airline schedules necessitate an overnight hotel stay, Guests may select hotel accommodation and transfers offered by CCL at additional charge or make their own arrangements. Airline imposed baggage charges of up to $50.00 for the first or second standard size bag may also apply; please consult with your airline after you have been ticketed for information.
Smoking Policy on Costa Cruises
In the Theatres, Restaurants, Buffet Restaurant (indoor), corridors, halls, lifts and in the stairwells smoking is strictly forbidden.
There are reserved smoking areas in the lounges. Pipes and cigars may only be smoked in designated areas. For fire and safety reasons please remember to put cigarettes in the ashtrays provided and never throw cigarettes overboard
I'm very happy with the services provided by Affordable Tours and will recommend this tour operator to my family and friends.
It was so easy to book our cruise with Mandy of Affordable Tours. She was very patient and knowledgeable in answering our questions and concerns. Even though we booked our cruise several months ahead of time, she kept in touch with reminders when the departure date of the trip approached. Our cruise turned out as she had promised, with no problems whatsoever. Really loved our trip to the Baltics!
We booked this trip mainly because it included a stop at the Greek island of Mykos which was cancelled because the operator said that the weather was not good and it would not be safe to go there. This is fine but there should have been some compensation as this was the best part of the trip.. The operator saved a great deal of fuel as they did not have to travel as far....WE SHOULD HAVE BEEN COMPENSATED AND FOR THAT REASON WOULD NOT RECOMMEND COSTA CRUISE LINE.
The variety in their menu is limited. Have been on few cruises with Carnival and their selection of food is much better. Had a problem with the WiFi service on board the ship. Paid 32 Euros for a connection, but was unable to use the service. It appeared that most of my data allowance was used up when I switched on my laptop. I was told that the problem was probably due to my system set to automatically update itself.
Loved this trip!!!!!