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Learn More About Cunard Cruises
The 3 ships of Cunard regularly receive accolades for their stylish furnishings and elegant interiors, keeping up with the cruise line's tradition of onboard opulence. The ocean cruise brand is unique, as it offers secluded dining for select passengers. Therefore, guests staying in staterooms dine at a different venue than passengers who occupy suites. Outside your luxurious lodging, you can relax and savor dining options, such as the Golden Lion, known for its steaks and pub drinks on all 3 ships of the Cunard fleet. The cruise line, as of 2020, also features one-way and round-trip transatlantic crossings to major cities across the U.S. Europe, Canada, the Middle East, the Pacific Islands, and Australia. The shore excursions you have access to depend on a cruise's schedule and length. As of 2020, cruise voyages on Cunard last from 2 to 113 nights. Examples of excursions include a scenic drive along the Amalfi Coast of Italy or a desert safari in Durban, South Africa. Cunard's ships feature casino gambling, art galleries, enrichment programs, ballroom dance instruction, lectures, and computer classes for guests. Cruise guests like the fact they can choose from various cabin classes and several specialty restaurants.
- Cunard Line is a British cruise brand whose hub is Carnival House, Southampton England. The cruise company is overseen by Carnival UK and owned by Carnival Corporation & plc.
- The cruise line and its 3 ships are registered in Hamilton, Bermuda, and have been registered there since 2011.
- Between 1909 and 1929, the Mauretania, owned by Cunard, held the record for the fastest eastern crossing of the Atlantic Ocean.
- When the Mauretania was built in 1907, the shipbuilders conveyed testing results secretly by using carrier pigeons, just in case the vessel had a problem.
- Cunard's Britannia made her first sea voyage in 1840. The ship, which sailed from Liverpool to Boston, had 63 passengers on board along with 93 crew members. A cow was also on the ship to provide the passengers and crew with fresh milk.
- Sails were used on early Cunard liners to stabilize the ships during stormy and rough weather.
- Author, Charles Dickens, shared his 1842 voyage to the U.S. on Cunard's Britannia in Chapter 2 of his book, American Notes.
- During the Crimean War, Cunard ships were used for hospitals.
- Cunard's Lucania was the first sea vessel to feature suites. The onboard accommodations featured two cabins that were connected, in-between, by a sitting room.
- It is believed that Cunard's ship, the Queen Mary, was originally meant to be named Queen Victoria. When a Cunard proposed the ship's name to King George V, it requested that the ship be named for the greatest queen in England, which it understood was the king's grandmother, Queen Victoria. However, King George misinterpreted Cunard's meaning and agreed that his wife, Queen Mary, would be pleased to know that the ship would be named after her.
- Cunard's historic ship, the Queen Mary, is now a floating hotel in Long Beach, California.
- Cunard has always figured prominently in the history of England. As of 2010, the cruise lines' three main vessels include the RMS Queen Mary, the MS Queen Victoria, and the MS Queen Elizabeth.
- The RMS Queen Mary entered service in 2004.
- Cunard features cruises from the US and Canada, event cruises, world voyages, grand voyages, transatlantic crossings, and Christmas cruises.
- Age Policy
- Dining Information
- Fuel Surcharge Policy
- Health and Safety
- Payments / Refunds
- Smoking Policy
- Travel Protection
- Tipping Policy
- Why Cunard?
Top Reasons To Choose Cunard Cruises
- Cunard offers two types of cabins - suites or staterooms, either of which will determine where you will eat your evening meal.
- Britannia's standard staterooms provide inside ocean view and balcony accommodations for single or double occupancy. Amenities include a refrigerator, satellite TV, and minibar along with 24-hour room service and evening turndown service. Dining is provided in the main dining room, or the Britannia Restaurant, on all 3 of Cunard's ships. Dinner seating is available at 6:00 p.m. or 8:30 p.m. each night.
- The allure of voyaging on Queen Elizabeth is related to the ship's graceful appeal for cruise travelers. The ship provides guests with one-of-a-kind sailing experiences to Japan, Alaska, Australia, and East Asia.
- Cunard's World Voyage takes place over 108 nights, and begins and ends in Southampton, England. Travel is aboard Queen Victoria, which takes cruise travelers to over 30 iconic ports all across the world, including the city of Sydney. Cruise travelers can also visit the Far East and explore the sights on an adventure in Africa.
- While you won't find the same family-friendly amenities you see on Carnival or Disney ships, you will still participate in interesting and more traditional activities. Cruise-goers can get their heart pumping with games, such as paddle tennis or shuffleboard. You can also practice your golf game using a golf simulator. Relaxing poolside is always on Cunard's list of must-do activities.
- Although the cruise line offers plenty of entertainment for older adults, it does not leave out the kids. The cruise line features programs for the younger cruise passengers, 2 to 17 years old. Some of the activities include movies and arts and crafts in designated kid-friendly areas called the Kid Zone and Teen Zone.
- The ships feature complimentary child care in their night nursery, open from 6:00 p.m. to 11:00 p.m. each day. The nursery provides care for children 6 months to 23 months of age.
- Cunard Insights represents a lecture program that features speakers from various fields, ranging from science to literature.
- Wine dinners, sommelier-led wine tastings, and wine-themed events are part of the offerings for onboard entertainment.
- Regular nighttime entertainment includes a mix of theater, dance, and live musicals.
- Formal themed galas are part of the nighttime offerings.
- Cunard's dining options range from casual buffets, which are featured during the day, to formal restaurant fare, offered in relation to a guest's chosen accommodation.
- Light snacks are provided in a casual atmosphere in the Lido Restaurant on Queen Victoria and Queen Mary.
- King's Court Eatery provides quick repasts for anyone sailing on the Queen Mary 2.
- The Queen's Room features afternoon teas. White-gloved waiters serve tea and scones supported by orchestral music.
Frequently Asked Questions About Cunard Cruises
- What are the specialty dining options?
All 3 of Cunard's ships feature a steakhouse specialty restaurant that is not included in the price of your fare. Buffets are also featured on the 3 Cunard ships. The establishment is known as the Lido Restaurant on Queen Victoria and Queen Elizabeth, and the King's Court on Queen Mary 2. Reservations for specialty dining can be made 3 months prior to your sail date through Cunard's Voyage Personalizer or by calling the Customer Contact Center and paying a cover charge.
- What is the cruise line’s dress code?
While shirts, shorts, and beachwear are suitable for daywear, anyone wearing the clothing after 6:00 p.m. will be asked to go to the King's Court or Lido Restaurant for dinner. When women dine in the more formal restaurants on board ship, they are expected to wear longer maxi skirts, tailored pantsuits, or cocktail dresses. Men should wear crew neck sweaters, shirts with a tie or an open collar, and sports blazers. For gala nights, men are typically expected to wear tuxedos and women should wear formal evening gowns. Some exceptions may prevail, especially, for instance, if the theme of the night is the "Roaring Twenties."
- What are some of the alternative dining venues featured onboard?
For an additional cost, you can choose alternative dining in one of a variety of themed restaurants. For example, the Steakhouse at the Verandah showcases tender prime ribs and seafood. You can also sample Mexican and Aztec cuisine at the King's Court or Lido Restaurant. Bamboo features Asian delicacies while La Piazza provides Italian specialties. The Smokehouse Restaurant offers menu selections that are inspired by the traditional American grill. Your taste buds will never get bored when you take a cruise trip on Cunard.
- How do you book or cancel an offshore excursion?
To book a Cunard offshore excursion, you can, about 12 weeks before sailing, reserve an excursion through Cunard's Voyage Personaliser. You can also make reservations to join an offshore excursion 3 days before your cruise's embarkation date. You will need to remit a payment upon booking the excursion. If you decide to cancel an offshore trip, cancel the reservation 7 days before the planned activity via Cunard's Voyage Personaliser.
- What is the Voyage Personaliser?
The Voyage Personaliser is made available through the portal, My Cunard, which assists you in preparing for your cruise holiday. Manage your travel details, book offshore excursions in advance, and add amenities to your journey on the platform. The "My Cunard" account portal can be accessed until you set sail. You need to log in with your cruise's booking number.
Health and Safety Protocols on Cunard Cruises
Before you board.
All guests will be subject to testing for Covid-19 in the period before traveling and/or at the cruise terminal. If a guest tests positive for Covid-19, or if anyone in their household has any symptoms or are self-isolating in the days prior to their voyage, they will not be permitted to board.
Prior to your departure, Cunard will send you the latest public health guidance as well as pre-voyage information about mitigating the risk of Covid-19, along with a health declaration questionnaire. Please read this carefully as this will include information regarding what to expect when you arrive at the terminal, your time on board, any country specific requirements to be aware of and other relevant protocols while you are traveling with us.
Boarding your ship.
We have enhanced our boarding procedures, working with our partners in the ports. In the cruise terminal, you will be required to adhere to the wearing of face coverings and social distancing, in accordance with all current guidelines.
Further health screening will be conducted before you board your ship. This will include a review of your health declaration questionnaire, a temperature check and more comprehensive medical screening if required. If a guest tests positive for Covid-19, or is identified as having Covid-19-like symptoms, or if they have been exposed or potentially exposed to Covid-19 then they will not be allowed to board.
Cleanliness and care.
We have always taken pride in the cleanliness of our ships. Our enhanced measures will raise these standards even higher, ensuring all areas are inspected and cleaned even more regularly, with products proven to be effective against Covid-19. Added hand sanitizer and hand-washing stations will also be available for your comfort and wellbeing.
Restaurants and bars.
Dining aboard one of our Queens will always be part of what makes a voyage with Cunard so special. Going forward, you may be asked to pre-reserve a table at our restaurants and you will only be permitted to dine with your traveling group or household. Additionally, dishes in our buffets and deck grills will now be served by our wait staff, while each of our restaurants and bars will be adapted to allow for social distancing.
We’ll continue to offer a comprehensive program of music, theater and guest speakers on each of our voyages, with measures in place to ensure each performance adheres to the latest wellbeing and social distancing guidance.
Activities and leisure.
Areas such as our spa, salon, gym, pools, casino, shops, lounges and children’s clubs will be operating but will be subject to the latest approved guidance to minimize contact, reduce the number of guests in each area, and maintain the highest levels of cleanliness. All public areas will be adapted for social distancing and elevator capacity will be reduced. You may also see changes such as pre-booking come into effect in some areas of our ships for certain activities.
Your suite or stateroom.
Your stateroom steward, or butler if you’re staying in our Queens Grill suites, will maintain your accommodation to our enhanced housekeeping standards throughout your stay. To ensure social distancing, we will kindly ask that you are not in your accommodation while cleaning is taking place. To enhance our stateroom experience even further, we’ll be introducing an extended complimentary room service menu for you to enjoy.
You can still go ashore and explore the amazing ports we visit, initially only with our organized and vetted shore experiences. Port transfer and organized shore experience operators will be subject to new policies and procedures to reflect the latest approved guidance in line with our on board protocols, and will comply with all local guidance relating to social distancing and face coverings, which may differ from the guidance in your home country. Temperature checks and health screening may be carried out again on re-boarding the ship.
Post-voyage (track and trace).
All guests and crew will need to complete a passenger locator form to adhere to the UK Government’s Track and Trace initiative. Local country initiatives may also apply at the time of sailing.
Minimum Age Policy on Cunard Cruises
Children at least six months of age are welcome on most Cunard voyages; on Transatlantic Crossings, Transpacific voyages (including voyages to Hawaii), Iceland and World Voyages (including Segment Voyages), the minimum age is one year. We offer a full children's programme, from nursery to teens, so families can share this special journey together. Guests under the age of 18 years must be accompanied by a Guest 18 years or older who shall assume responsibility for their care during the voyage. Each Guest agrees and warrants that he/she will supervise any Guest in his/her care at all times to ensure, with all other rules of the Carrier and ship, are strictly adhered by all Guests under their supervision.
We provide supervised activities for children aged two to 17 years throughout the day, and also offer free group supervision in the evening.
A child travelling as the second guest in a stateroom requires payment of the published per-person fare. In order to provide adequate activities and facilities for our younger guests, the number of children on a specific voyage may be limited; please contact Cunard for details. Guests under the age of 18 are not permitted to gamble or enter the casino. Guests who are under 18 years of age are not permitted to purchase or consume alcohol on board. However, while in U.S. waters, Cunard Line enforces and abides by the U.S. legal drinking age of 21 years.
Travel Protection Options on Cunard Cruises
SCHEDULE OF BENEFITS AND SERVICES
SECTION I -TRAVEL ARRANGEMENT PROTECTION PROVIDED BY CUNARD LINE*
Per Guest Maximum, Up To:
PART A: TRAVEL ARRANGEMENT PROTECTION
Trip Cancellation Total = Trip Cost, up to $50,000
Trip Interruption = Total Trip Cost, up to $50,000
Trip Delay = $1,000
Important: For Trip costs exceeding $50,000 per person, Cunard will provide Future Travel Credits equal to the otherwise non-refundable cancellation fees which exceed the $50,000 cash refund limit.
* For NY Residents, Section I Travel Arrangement Protection is underwritten by Virginia Surety Company, Inc.
SECTION II -TRAVEL PROTECTION COVERAGES UNDERWRITTEN BY VIRGINIA SURETY COMPANY, INC.
POLICY NUMBER HTP04193
Per Guest Maximum, Up To:
PART B: MEDICAL PROTECTION
Emergency Evacuation/Repatriation of Remains ..........................$50,000
Accident Medical Expense ..........................................................$20,000
Sickness Medical Expense ..........................................................$20,000
PART C: BAGGAGE PROTECTION
Baggage/Personal Effects ..............................................................$3,000
Baggage Delay ..................................................................................$500
PART D: WORLDWIDE EMERGENCY ASSISTANCE
(On Call International)
Emergency Traveler's Assistance ..............................................24 Hours
Medical Consultation and Monitoring ............................................24 Hours
Emergency Legal Assistance ......................................................24 Hours
Emergency Medical and Dental Assistance ..................................24 Hours
Lost Travel Documents Assistance ............................................24 Hours
Emergency Medical Payment Assistance ..................................24 Hours
The benefits provided in this plan are subject to certain restrictions and exclusions, including the Pre-Existing Condition Exclusion. Please read this brochure in its entirety for a complete description of all terms and conditions.
SECTION I -TRAVEL ARRANGEMENT PROTECTION PROVIDED BY CUNARD LINE*
Cunard Line* offers the following modifications to the cancellation, interruption, and delay provisions of the Passage Contract to guests who enroll in and pay for this Guest Protection Program:
PART A: TRAVEL ARRANGEMENT PROTECTION
Trip Cancellation/Trip Interruption
In the event You are prevented from taking Your Trip because: (a) You, Your Traveling Companion or Immediate Family member suffers a death or an Injury or Sickness which results in medically imposed restrictions, as certified by a Physician, at the time of loss preventing Your continued participation in the covered Trip or (b) You or Your Traveling Companion (i) is hijacked, required to serve on a jury, or subpoenaed; (ii) has a home made uninhabitable by fire, flood, volcano, earthquake, hurricane, or other natural disaster; or (iii) is directly involved in a documented traffic accident while en route to departure; Cunard Line will refund to you, up to Your total Trip cost, for:
A) TRIP CANCELLATION: non-refundable cancellation charges imposed by Cunard Line and/or airfare cancellation charges for flights (booked through Cunard) joining or departing Your Sea/Land Arrangements; or the additional costs You may incur as a result of a change in the per person occupancy rate of prepaid travel arrangements if a Traveling Companion cancels his/her Trip for a covered reason and You do not cancel.
NOTE: As respects air cancellation penalties, You will be refunded only for Air Arrangements booked through Cunard and flights connecting to such Air Arrangements booked through Cunard. Cunard will not refund cancellation charges imposed on any other air arrangements You may book on Your own.
B) TRIP INTERRUPTION: unused, non-refundable land or sea expenses prepaid to Cunard Line and/or the airfare paid, less the value of applied credit from an unused return travel ticket, to return home or rejoin the original Sea/Land Arrangements (limited to the cost of one-way economy airfare by scheduled carrier, from the point of destination to the point of origin shown on the original travel tickets). Cunard will also reimburse you, up to $100 per day, for reasonable additional accommodation and transportation expenses incurred to remain near a covered traveling Immediate Family member or Traveling Companion who is hospitalized during Your Trip.
IMPORTANT: The Sickness or Injury causing You to interrupt Your Trip must be verified by a Physician before You terminate the Trip. You, Your Traveling Companion and Your Immediate Family member booked to travel with you must be medically capable of travel on the day You purchase this plan. The event which necessitated the trip cancellation/interruption must first occur after You pay for this Guest Protection Program. In no event shall the refund amount exceed the amount You prepaid for Your Trip.
SPECIAL CONDITIONS: You must advise Your travel professional, Cunard Line, and BerkelyCare as soon as possible in the event of a claim. No refund or reimbursement will be made for any additional charges incurred that would not have been charged had You notified these parties as soon as reasonably possible.
TRIP DELAY: Cunard will reimburse You for Eligible Expenses, up to $1,000, if Your Trip is delayed en route to or from Your Sea/Land Arrangements due to inclement weather, strike or other job action, or equipment failure of a Common Carrier; a traffic accident en route to a departure in which You or Your Traveling Companion is not directly involved; lost or stolen passports, travel documents, or money; quarantine; hijacking; natural disaster including hurricane; civil commotion or riot. Eligible Expenses include any prepaid, unused, nonrefundable Sea/Land Arrangements, any reasonable additional expenses for meals and lodging, and the cost of a one-way economy airfare ticket to catch up to the Sea/Land Arrangements or return to the place of origin shown on the travel documents.
UNDER SECTION I, NO PAYMENT CAN BE MADE FOR ANY EXPENSES INCURRED AS A RESULT OF INJURY, SICKNESS, OR OTHER CONDITION AFFECTING YOU, A TRAVELING COMPANION, OR AN IMMEDIATE FAMILY MEMBER BOOKED TO TRAVEL WITH YOU WHICH, WITHIN THE 60-DAY PERIOD BEFORE YOUR PROTECTION PLAN PURCHASE: A) FIRST MANIFESTED ITSELF OR HAD SYMPTOMS WHICH WOULD PROMPT A REASONABLE PERSON TO SEEK DIAGNOSIS, CARE, OR TREATMENT; B) REQUIRED TAKING PRESCRIBED DRUGS OR MEDICINE, UNLESS THE CONDITION FOR WHICH THE PRESCRIBED DRUG OR MEDICINE WAS TAKEN REMAINED CONTROLLED WITHOUT ANY CHANGE IN THE REQUIRED PRESCRIPTION; OR C) REQUIRED TREATMENT OR TREATMENT WAS RECOMMENDED BY A PHYSICIAN. GUEST PROTECTION PROGRAM If You have any questions concerning this exclusion, please call BerkelyCare at 1-(800) 323-3153 for further clarification.
*For NY Residents, Section I Travel Arrangement Protection is underwritten by Virginia Surety Company, Inc.
SECTION I TRAVEL PROTECTION COVERAGES UNDERWRITTEN BY VIRGINIA SURETY COMPANY, INC.
PART B: MEDICAL PROTECTION
EMERGENCY EVACUATION AND REPATRIATION OF REMAINS The Insurer will pay benefits for Covered Expenses if an Injury or Sickness commencing during the course of the Trip results in Your necessary Emergency Evacuation. An Emergency Evacuation must be ordered by a legally licensed Physician who certifies that the severity of Your Injury or Sickness warrants an Emergency Evacuation. Emergency Evacuations must be verified, approved, and arranged in advance by On Call International. The Insurer will also pay the reasonable Covered Expenses incurred to return Your body to Your point of origin if You die during the Trip. Covered Expenses include, but are not limited to, expenses for embalming, cremation, coffin for repatriation, and Transportation. The Insurer will not cover any expenses provided by another party at no cost to You or already included in the cost of the Trip.
Emergency Evacuation means:
a) Your medical condition warrants immediate Transportation from the place where You are injured or sick to the nearest hospital where appropriate medical treatment can be obtained; and/or b) after being treated at a local hospital, Your medical condition warrants Transportation to Your origination point to obtain further medical treatment or to recover. Covered Expenses are customary and reasonable expenses, up to $50,000, for Transportation, medical services, and medical supplies necessarily incurred in connection with Your Emergency Evacuation. Expenses for medical services and supplies must be recommended by the attending Physician. All Transportation arrangements made for Your evacuation must be by the most direct and economical route possible. Expenses for Special Transportation must be: a) recommended by the attending Physician; b) required by the standard regulations of the conveyance transporting You; AND c) verified, approved, and arranged in advance by On Call International. Transportation means any land, water, or air conveyance required to transport You during an Emergency Evacuation. Special Transportation includes, but is not limited to, air ambulances, land ambulances, and private motor vehicles. Additional Covered Expenses: If You are hospitalized for more than seven (7) days following a covered Emergency Evacuation, the Insurer will pay: (a) to return Your accompanying dependent children under 25 to their home, limited to the cost of one-way economy airfare, less the value of applied credit from an unused return travel ticket, with an attendant if necessary; and/or (b) up to the cost of round-trip economy airfare to bring a person chosen by You to and from Your bedside if You are traveling alone. These expenses must be authorized in advance by On Call International. The Insurer will not cover any expenses provided by another party at no cost to You or already included in the cost of the Trip.
PLEASE NOTE: In no event will Covered Expenses for Emergency
Evacuation and Repatriation of Remains exceed $50,000. ACCIDENT and SICKNESS MEDICAL EXPENSE The Insurer will pay benefits, up to $20,000, if You incur necessary Covered Medical or Dental Expenses as a result of an Injury, or up to $20,000 if You incur necessary Covered Medical or Dental Expenses as a result of Sickness. The accident causing such Injury must occur while You are covered under the policy, and the Sickness must first manifest itself during Your Trip. You must receive initial treatment within ninety (90) days of the accident which caused the Injury or the onset of the Sickness. All services, supplies, or treatment must be received within 52 weeks of the date of the accident or the onset of the Sickness. Only dental expenses incurred during Your Trip are covered. Covered Medical or Dental Expenses are necessary services and supplies which are recommended by the attending Physician. They include the services of a legally qualified Physician, surgeon, graduate nurse, dentist, or osteopath; charges for hospital confinement and use of operating rooms; charges for anesthetics (including administration); x-ray examinations or treatments and laboratory tests; ambulance service; drugs, medicines, and therapeutic services and supplies. The Insurer will not pay benefits in excess of the reasonable and customary charges commonly used by providers of medical care in the locality in which the care is furnished.
EXCESS COVERAGE PROVISION
THE BENEFITS PROVIDED UNDER PART A, AND THE COVERAGES PROVIDED UNDER PART B, SHALL BE IN EXCESS OF ALL OTHER VALID AND COLLECTIBLE INDEMNITY OR INSURANCE AND SHALL APPLY ONLY WHEN SUCH OTHER BENEFITS ARE EXHAUSTED.
PART C: BAGGAGE PROTECTION
The Insurer will reimburse You, up to $3,000, for loss, theft, or damage to baggage and personal effects. The Insurer will pay the lesser of the following: original cash value of the item less depreciation as determined by the Insurer; or cost of repair or replacement. There will be a combined maximum limit of $1,000 for the following: jewelry; watches; articles trimmed with, or made mostly of, fur; and cameras, video cameras, and their related equipment.
The Insurer will reimburse You, up to $500, for expenses of necessary personal effects needed while at a destination other than Your place of residence if Your checked baggage is delayed or misdirected by a Common Carrier for more than 24 hours from the time You arrived at the destination stated on Your ticket. You must be a ticketed passenger on a Common Carrier.
IMPORTANT: Coverage under Part C is secondary to any coverage provided by a Common Carrier and/or insurance specifically insuring the lost, stolen, or damaged item's).
PART D: WORLDWIDE EMERGENCY ASSISTANCE
(On Call International)
On Call International (On Call) provides a 24-hour emergency telephone assistance service for Your benefit so that, in the event of an emergency during the term of this coverage, English-speaking help and advice may be furnished.
- Emergency Cash Transfer Assistance
- Medical Consultation and Monitoring
- Emergency Legal Assistance
- Emergency Medical and Dental Assistance
- Lost Travel Documents Assistance
- Emergency Medical Payment Assistance
1.'AIR ARRANGEMENTS' - means air arrangements made by Cunard Line.
2.'BUSINESS PARTNER' - means an individual who is: (a) involved with You in a legal partnership; and (b) actively involved in the day-to-day management of the business.
3.'COMMON CARRIER' - means an air, land, or sea conveyance operating under a valid license for the transportation of passengers for hire.
4.'DOMESTIC PARTNER' - means a person with whom You reside and can show evidence of cohabitation for at least the previous six months and have an affidavit of domestic partnership, if recognized by the jurisdiction within which You reside.
5.'IMMEDIATE FAMILY' - means children, step- or adopted children, children in-law, parents, step-parents, parents-in-law, siblings, step-siblings, siblings in-law, grandparents, grandchildren, legal or common law spouse, aunts,uncles, nieces, nephews, Business Partner, or a Domestic Partner of You or Your Traveling Companion.
6.'INJURY' - means bodily injury caused by an accident occurring while this plan is in force and resulting directly and independently of all other causes in loss covered by this plan. The Injury must be verified by a Physician.
7.'INSURER' - means Virginia Surety Company, Inc. and is applicable only to the coverages in Section II of this Guest Protection Program. The reimbursement offered under Section I of this plan is not insurance. Section I terms are an optional modification to Cunard Line's Passage Contract, as described herein. Cunard Line's obligation for the modifications to its Passage Contract (for those guests who enroll in, and pay for, this Guest Protection Program) is underwritten by Virginia Surety Company, Inc.
8.'PHYSICIAN' - means a licensed practitioner of medical, surgical, or dental services acting within the scope of his/her license. The treating Physician may not be yourself, a Traveling Companion, or an Immediate Family member.
9.'SEA/LAND ARRANGEMENTS' - means land and/or sea arrangements made by Cunard Line.
10.'SICKNESS' - means an illness or disease which is diagnosed or treated by a Physician after the effective date of coverage and while You are covered under this plan.
11.'TRAVELLING COMPANION' - means one person who is booked to accompany You on Your Trip.
12.'TRIP' - means prepaid Sea/Land Arrangements and shall include flight connections to join and depart such Sea/Land Arrangements.
13.'YOU' OR 'YOUR' - means a person who has purchased a Trip and who has paid the required plan cost for the benefits and coverages providedhereunder.
Naturally, as with any protection plan, limitations exist. These exclusions enable Cunard to provide a broad range of benefits at an economical cost to You without the necessity of medical questionnaires and, with respect to Section II, to supplement Your existing insurance plans.
THIS GUEST PROTECTION PROGRAM DOES NOT COVER NOR REIMBURSE FOR:
IN PARTS A and B:
ANY LOSS CAUSED BY OR RESULTING FROM: Pre-Existing Conditions (except Trip Cancellation/Trip Interruption caused by a death); Sickness or disease except as provided for in the policy; war or any act of war whether declared or not; while serving as a member of the armed services; while or as a result of riding in any device for aerial navigation other than as provided for in the policy; participation in any professional, semi-professional, or inter-scholastic team sports; being under the influence of drugs or intoxicants unless prescribed by a duly licensed Physician; participation in any felonious act or attempt thereat; scuba diving, unless it is recreational diving at less than 30 feet in depth; skydiving; hang gliding; parachuting (not including parasailing); contests of speed; elective surgery; non-emergency dental treatment or surgery; elective abortion; normal pregnancy except if hospitalized; mental or nervous disorders except if hospitalized.
IN PART C: ANY LOSS OR DAMAGE TO: animals; automobiles and their equipment; boats; motors; motorcycles; other conveyances and their equipment (except bicycles while checked as baggage with a Common Carrier); household furniture; eyeglasses, sunglasses, and contact lenses; artificial teeth and dental bridges; hearing aids; prosthetic limbs; brittle or fragile articles; money and securities; tickets and documents; sporting equipment if loss or damage results from the use thereof.
ANY LOSS CAUSED BY OR RESULTING FROM: wear and tear, gradual deterioration; insects or vermin; inherent vice or damage; confiscation or expropriation by order of any government; radioactive contamination; war or any act of war whether declared or not; theft or pilferage while left unattended in any vehicle; mysterious dis-appearance.
TERM OF PROTECTION
1. This protection is valid only upon payment to Cunard Line of the total required plan cost in advance of any losses and will not cover any losses suffered prior to purchase.
2. The Trip Cancellation protection provided under Part A takes effect upon receipt of the required plan cost by Cunard Line and ends upon the commencement of Your Sea/Land Arrangements.
3. The remaining coverages and services provided take effect at 12:01 A.M. local time at Your location on the contracted departure date of Your Sea/Land Arrangements and terminate on the earlier of the following: (a) Your return to Your origination point (as specified in the travel tickets); or (b) 11:59 P.M. local time at Your location on the day the Sea/Land Arrangements are scheduled to be completed; or (c) the date You cancel Your Trip.
4. The duration of protection for the coverages in Section II and the eligibility period for the travel delay protection shall be extended under the following conditions: (a) when You commence air travel from Your origination point (i) within 7 days before the commencement of the Sea/Land Arrangements, coverage shall apply from the time of departure from the origination point; (ii) greater than 7 days before the commencement of the Sea/Land Arrangements, the extension coverage shall be provided only on the day of Your air travel; and (b) if You return to Your origination point (i) within 7 days after the completion of the Sea/Land Arrangements, coverage shall apply until the time of return to the origination point; (ii) greater than 7 days after the completion of the Sea/Land Arrangements, the extension coverage shall be provided only on the day of Your air travel.
WHERETO REPORT CANCELLATIONS OR
SECTION II CLAIMS
1. REIMBURSEMENT FOR TRIP CANCELLATIONS: Call Your travel professional, Cunard Line, and BerkelyCare IMMEDIATELY to notify them of Your cancellation and to avoid any non-reimbursable expenses due to late reporting. BerkelyCare will then forward the appropriate form which must be completed by You AND THE ATTENDING PHYSICIAN, if applicable.
2.EMERGENCIES ARISING DURING YOUR TRIP:
Identify yourself by the policy number HTP04193 and give the details of Your problem or medical emergency.
* If You have any difficulty making this collect call, contact the local phone operator to connect You to a U.S.-based, long-distance service. In this case, please let the Assistance Provider answering the phone know the number You are calling from, so that he/she may call You back. Any charges for the call will be considered reimbursable benefits.
Note that the problems of distance, information, and communications make it impossible for Virginia Surety Company, Inc., BerkelyCare, or On Call International to assume any responsibility for the availability, quality, use, or results of any emergency service. In all cases, You are still responsible for obtaining, using, and paying for Your own required services of all types.
3. CLAIMS NOTIFICATION UPON YOUR RETURN: Report Your claim as soon as possible to BerkelyCare. Provide the policy number above, Your travel dates, and details describing the nature of Your loss. Upon receipt of this information, BerkelyCare will promptly forward You the appropriate form to complete.
BerkelyCare Office Hours
300 Jericho Quadrangle 8AM - 10PM (EST),
P.O. Box 9022 Monday - Friday
Jericho, NY 11753 9AM - 5PM (EST),
IMPORTANT: In order to facilitate prompt reimbursement/claims settlement upon Your return, be sure to obtain as applicable: detailed medical statements from Physicians in attendance where the accident or Sickness occurred; receipts for medical services and supplies; receipts from the hospital; police reports or claims reports from parties responsible (i.e., airline, cruise line, hotel, etc.) for loss, theft, damage, or delay. In the event of a baggage claim, receipts for damaged items will be required. In the event of a baggage delay or trip delay claim, receipts for any additional covered/eligible expenses will be required, as well as verification of any delay.
For Your convenience, the cost of the plan may be automatically included as an option on Cunard's invoice to Your travel professional. Enrollment in the Guest Protection Program is made by simply paying this amount. If You do not wish to take advantage of this protection, please advise Your travel professional to deduct the cost of the plan. If the plan cost has not been included on Your invoice and You wish to purchase it, simply ask Your travel professional to contact Cunard to arrange for billing.
PLEASE NOTE: Payment for the plan may not be accepted after the Trip cost has been paid in full. The plan cost is non-refundable once You enter the cancellation fee period as stated by Cunard Line. This program was designed for the Guests of Cunard Line by: This plan was designed and is administered by BerkelyCareSM.
IN CALIFORNIA: BerkelyCareSM is a service mark of Aon Direct Insurance Administrators, CA Insurance License #0795465.
IN ALL OTHER STATES: BerkelyCareSM is a division of Affinity Insurance Services, Inc. in all states other than CA, except: AIS Affinity Insurance Agency, Inc. in MN and OK and AIS Affinity Insurance Agency in NH and NY.
For additional information regarding this plan, call the Cunard Line Protection Help Line at:
1-(800) 323-3153 or 1-(516) 342-2720
8AM - 10PM (EST), Monday - Friday
9AM - 5PM (EST), Saturday
The obligations of Cunard Line under Section I* and the coverages under Section II of this plan are underwritten by:
Virginia Surety Company, Inc.
1000 Milwaukee Drive, Glenview, IL 60025
NOTICE TO NY RESIDENTS: * For NY Residents, Section I Travel Arrangement Protection is underwritten by Virginia Surety Company, Inc.
The terms and conditions of this Guest Protection Program are briefly outlined in this plan description. Complete provisions pertaining to the coverages under Section II are contained in the Master Policy on file with the trustee, Marine Bank, Springfield, and Cunard Line. In the event of any conflict between Section II of this plan description and the Master Policy, the Master Policy will govern.
Dining on Cunard Cruises
Queen Grill Restaurant
The a la carte menu is perfectly accompanied by the attentive service in QUEEN MARY 2’S most luxurious dining venue. The intimate, single-seating Queens Grill restaurant is the epitome of Cunard’s dining excellence.
Available on the Ships: Queen Elizabeth, Queen Mary 2, Queen Victoria
Princess Grill Restaurant
The intimate single seating Princess Grill restaurant with flawlessly attentive service and menus wonderfully combine different flavours, textures and ingredients to surpass expectations evening after evening.
Available on the Ships: Queen Elizabeth, Queen Mary 2, Queen Victoria
Delicious menus designed by Cunard’s Global Culinary Ambassador, Jean-Marie Zimmermann await you in Britannia and Britannia Club Restaurants. Make a dramatic entrance down the grand staircase into the elegant Britannia two tier dining room and revel in the sumptuous menus and perfectly attentive service. Choose between an early or late sitting or book a Britannia Club Balcony stateroom and enjoy single-seating dining in the intimate Britannia Club restaurant.
Available on the Ships: Queen Elizabeth, Queen Mary 2, Queen Victoria
Todd English Restaurant
Beautiful decor with intimate alcoves overlooking the pool terrace complement speciality Mediterranean dishes such as Pumpkin Puree Love Letters and Porterhouse of Lamb. Designed by renowned Chef Todd English, famous for his restaurants in many U.S. cities.
Available on the Ships: Queen Mary 2, Queen Victoria
Enjoy a casual breakfast, lunch or late-night buffet in the relaxed self-service Kings Court restaurant. In the evenings, savour a unique experience as the restaurant transforms into four alternating intimate venues; Lotus: Asian cuisine, the Carvery: British-style carved roasts, La Piazza: Italian cuisine and the Chef's Galley: as the chef reveal culinary secrets.
Available on the Ships: Queen Mary 2, Queen Victoria
The elegant tradition of Afternoon Tea is a Cunard signature not to be missed. White-gloved waiters serve delightful cucumber sandwiches, fresh scones and tea accompanied by the sounds of the orchestra in the magnificent Queens Room ballroom.
Available on the Ships: Queen Elizabeth, Queen Mary 2
The Verandah, exclusive to QUEEN ELIZABETH, is her formal alternative dining venue and is your invitation to savour contemporary French cuisine that uses ingredients sourced in France along with an ambience that recalls the legendary Verandah Grill aboard the original Queen Elizabeth.
Available on the Ships: Queen Elizabeth
Should you prefer a club sandwich or a light bite in the afternoon head for our Lido restaurant where buffet dining is available throughout the day. By evening it transforms into one of our regional venues: Asado is a South American Grill; Jasmine serves up exquisite Asian cuisine; while Aztec tempts you with interpretations of Mexican classics.
Available on the Ships: Queen Elizabeth, Queen Victoria
Golden Lion Pub
The Golden Lion is an authentic British pub with a great selection of beer and cider. This complements a traditional pub lunch menu with favourites such as cottage pie and fish and chips to the standard you would expect.
Available on the Ships: Queen Victoria
During the day, casual attire is always appropriate throughout the ship. Evenings on all voyages are designated either Formal, Semi-Formal or Elegant Casual with dress suggestions listed in the ship's Daily Programme. Formal nights are among the most unique and exciting moments of many voyages — an all-too-rare opportunity to dress to the nines as you celebrate a Royal Nights themed ball. However, even on Formal evenings, more Elegant Casual attire is perfectly acceptable at certain alternative dining venues.
FORMAL: Black tie or formal dark suit for gentlemen. Evening dress or other formal attire for ladies. Military or Award decorations may be worn on formal nights. A range of gentlemen’s formal wear is available to hire or purchase on board the ship.
SEMI-FORMAL: Jacket and tie for gentlemen. Cocktail dress or trouser suit for ladies. No jeans.
ELEGANT CASUAL: Jacket, no tie required for gentlemen. Dress, skirt or trousers for ladies. No jeans.
On shore, you’ll want comfortable clothes for sightseeing. The type of clothes you bring depends on the itinerary. Even in warmer climates, it can get cold on deck, so some warmer clothes are always advised. It is advisable to bring a lightweight raincoat and umbrella, and you’ll want to make sure you have proper attire for visiting shrines, churches, mosques and temples (i.e., leg and shoulder coverings for both men and women).
Fuel Surcharge Policy on Cunard Cruises
Cunard reserves the right to impose a fuel supplement of up to $9 per person per day on all passengers if the NYMEX oil price exceeds $70 per barrel, even if fares have been paid in full.
Tipping Policy on Cunard Cruises
During your voyage, you will meet staff throughout the ship who provide you with excellent service. Many more crew support those who serve you directly. A discretionary Hotel and Dining charge will be added to your shipboard account on a daily basis (including children). This charge will be shared amongst all those who help provide and support your experience, including the waitstaff, stateroom stewards, buffet stewards and others. Please note, this is a discretionary charge and should you wish to remove it or make any adjustments, you may contact the Purser’s Desk before the end of the voyage.
Grill Accommodations: $13.50 USD per person per day†
Britannia Accommodations: $11.50 USD per person per day†
Note: Casino dealers and Spa personnel do not share in the Hotel and Dining charge as not all guests utilise these services.
A 15% gratuity is added to your bar charges and dining room wine account. This is shared amongst the beverage staff and their support staff.
† Charges may vary or change without notice.
Payments / Refunds on on Cunard Cruises
A 25% deposit is required within seven days of reservation or sooner, as specified by Cunard. Staterooms are subject to cancellation if required deposit amount is not received within the specified option period.
Balance of Payment
Full payment for all voyages must be received by Cunard no later than 90 days prior to sailing. All reservations are subject to cancellation if payments are not received by the due date, and are guaranteed only when paid in full at 90 days prior to sailing. Reservations made within 90 days of sailing require full payment within three days of the reservation or sooner, as specified by Cunard.
Methods of Payment
Only U.S. dollar payments are accepted via agency check, personal check, wire transfer, American Express, MasterCard, Visa, Diner's Club or Discover Card. Expenses incurred for onboard services/products by the guest or by Cunard on behalf of guests, shall be paid by guest prior to debarkation.
All items are subject to cancellation fees, excluding the following items:
- Government Fees and Taxes
- Fuel Supplement
- Shore and land excursions
- Most special service items
Cancellation fees vary based on voyage length and time of cancellation. 'All Items' include voyage fare, ticketed air, pre-voyage and post-voyage hotel packages. Air deviation fees and Cunard Travel Care are not refundable. Fees are shown below for the 2009-2010 season:
2009-2010 Sailings - Less than 40 Days
(including World Cruise Segments/Liners)
|Number of Days Before Sailing||
|120 to 91 days||None|
|90 to 61 days||25% of full fare|
|60 to 31 days||50% of full fare|
|30 to 15 days||75% of full fare|
|14 days or less, or non-appearance||100% of full fare|
2009-2010 Sailings - 40 Days or Longer
(including World Cruise Segments/Liners)
Number of Days before Sailing
120 to 91 days
25% of full fare
90 to 61 days
50% of full fare
60 days or less or non-appearance
100% of full fare
If air has been purchased, all refunds of total charges will be held until he air tickets have been returned to Cunard. Air-related Government Fees and Taxes will not be subject to a cancellation fee, provided that the air tickets are returned. Please refer to the Air Program section for further information.
When guests cancel a booking with ticketed air within the cancellation fee periods above, the refunds guests receive for ticketed air will not include the following:
- Any air deviation fee paid
- A service fee of $50/per person (for voyages in North America) or $75/person (for international voyages)
- Any cancellation fees charged to Cunard by the airlines.
Note: Policies may vary for World Cruise voyages; see the applicable World Cruise Website for details.
Before a determination regarding a refund can be made, all cruise and air documents must first be returned to: Cunard Line, 24303 Town Center Drive, Valencia, California 91355. Partial use of cruise, airfare, hotel and land extension does not qualify a guest for a refund. All refund requests pertaining to cruise, land and air are subject to final review by Cunard.
Smoking Policy on Cunard Cruises
The safety, comfort and enjoyment of all our guests has always been a key concern at Cunard. With this in mind, as a direct result of the feedback we have received from our guests, we have amended our policy with regard to smoking on board Cunard ships. Smoking is no longer permitted in any public area with the exception of Churchill’s Cigar Lounge, designated areas on the open decks and the upper level of G32 on Queen Mary 2. Pipe and cigar smoking is only permitted in Churchill’s Cigar Lounge and on the permitted open decks spaces. Whilst smoking is permitted on private balconies, we would ask that guests are considerate and keep smoking in these areas to a minimum.
I will only travel on the QM2, because I have been spoiled by the unsurpassed quality and consistency of the crew and staff.
Our representative, Boris, was outstanding from first contact to the welcome back email...we would definitely recommend him and affordable tours.
The Queen Mary was a magnificent experience. Great value for the money.
Great trip made easy by Boris of Affordable Tours. Great job.
Everything was very nice; however the price was not cheap; not a complaint, just an observation...