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Holland America Cruises Reviews

4.2/5 - Very Good

Based off 1,388 Reviews

Holland America Cruises Customer Reviews

Overall Rating
4.2
Accommodations
4.2
Itinerary
4.3
Professional Staff
4.4
Repeat with Operator
4.1
Value for Money
4.2

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Ratings based off 1,388 reviews about Holland America Cruises - currently showing 50 reviews with comments only
RV
Ronald

holland needs more live music during the day.

TI
Theresa

The cruise was exactly what we had expected. We booked a promotional deal that included prepaid gratuities which saved us a lot. We have booked cruises in the past with Kia and have found her to be very helpful and thorough. She even remembered our anniversary by sending us chocolate covered strawberries. We hope to booking a lot more cruises with her!

DW
Denise

Holland America line is a smaller cruise line and very elegant ship I prefer these over the large glitzy loud ships

RL
Russel

Booked our cruise with our consultant Autumn . She was very helpful answering all our questions. She save us several hundred dollars from the price given by the cruise line. In addition she secured extra on-board credits for us. We will defiantly contact her in the future for our travel needs.

RH
Ronald

The trip went very well, And the excursions we went on were outstanding.

CK
Cynthia

Stellar experience. The ship was beautiful and in wonderful condition, and the food and personal service - wonderful! The itinerary was very good with a lot of choices for excursions. I loved everything about it.

MD
Marsha

As Always, thanks to Boris at Affordable Tours for helping us make our anniversary cruise special! Thank you for the "sparkling wine" to help us celebrate. Even though we have cruised through the Panama Canal before, it is always an amazing experience. This cruise also offered several new port stops, including a beautiful Caribbean Island.

JL
Joyce

Great trip on Holland America to Panama Canal. The ship was going into dry dock and certainly needed some work.

HM
Hatija
Reviewed on Nov 06, 2019

Soazig is the best and I continue to refer her to everyone I meet that is interested in cruising.

SP
Susan
Reviewed on Oct 16, 2019

We had never traveled to South America before. The itinerary was very educational. Tour guides were very good. Holland America was great. The crew was wonderful and the food was great. We would trave either them again.

mb
mary

Using Affordable Travel was a safe, easy experience. The cruise and extras we received were as advertised.

MK
Martha

Kia did an excellent job with this trip. She returned calls promptly and was always professional. She also helped on our return reservation when the flight was cancelled less than 24 hours before departure.

JB
John

Thank you Jerry. We had a fantastic trip. We will soon contact you to book another cruise!

GC
Gary

Holland America was a pleasant surprise. Food was excellent, staff was very friendly and efficient and the entertainment was incredible. 2 shows a day of a very talented string quintet.

CI
Carol

AmberDee did a wonderful job for all of us on this booking and we will happily contact her again for our next trip.

KB
Karrie

Everything was exactly what Peter, my representative, had explained to me.

JB
Joan

Pete was excellent and very patient.

BB
Barry

All our expectations were met.

LV
Ludi
Reviewed on Sep 15, 2019

The Nieuw Statendam was excellent, the best ship, staff and services from al other HAL ships. The food was outstanding and again better than other HAL ships including Princess and Celebrity cruises. Entertainment shows in the theater were at best OK. Seems like the cruise industry is cutting back on this everywhere. Internet still bad and a rip-off, should be included in the price you pay. Every one, like food, need internet today.

SB
Socorro

Great trip. The itinerary was fantastic. We have never been in some of the places we visited in this tour: Kodiak, Homer. Sitka. Their residents were very kind and helpful. We felt welcomed!

BE
Becky

This was our first cruise. Very prompt scheduling, last minute, for a very nice and affordable 14 day cruise. Very impressed with the ease of the booking process and the cruise itself!

PL
Paula

This was my first cruise and trip to Alaska. This trip was wonderful.

CC
Chu

Holland America Eurodam delivered everything as promised. Great trip.

AM
Annette
Reviewed on Jul 30, 2019

Fantastic Crew Very Professional

JV
Jamey
Reviewed on Jul 30, 2019

Something to keep in mind - Holland does cater to the more mature travelers especially on long cruises. On this particular cruise there were lots of people in there 80s and 90's. This was the Voyage of the Vikings cruise and there was a lot of cold, overcast or rainy days. We actually missed 3 ports due to weather - but better safe than sorry. Although we had a reasonably good time it was to long for us. This is in no way a reflection oh Affordable Tours, we chose it!

AN
Anthony

We find Shannon Kelley to be the most wonderful agent, whose patience and knowledge help us make the proper choices to each cruise.

TG
Tara

I have booked numerous cruises and tours through Dawn Bellis for many years now. She has been consistently professional, helpful, and informative. I also get a better price through her, and AffordableTours, than through any other booking agent. I am very appreciative and grateful. Thank you!

CW
Carol

It was a very nice cruise. It would have been nice to get into Victoria earlier in the day.

AF
Alethea

Shore excursion descriptions were a little less accurate than expected. I would encourage them to make them more so.

DH
Dan

good cruise service, good food.

TF
Taliyah

Great overall experience

MB
Mark

The only disappointment we had was a last minute change to the itinerary that deleted the visit to the Faroe Islands and added a second day in Reykcavik. As much as we enjoyed Iceland, two days was more than we needed to see this beautiful city and we were looking forward to the remoteness of Faroe. Holland America Zuiderdam was an excellent cruise ship and our upgrade to a suite was not expected - great room and service.

PS
Patricia

Jeffrey was supered, efficient; knowledgable; trustworthy. I absolutely loved our room oceanview located on deck three. It was close to our fire station and doors (3 staterooms from the door the deck. This found us easily taking our morning walks around the deck. Your website is a gem. Easy to use and understand.

BK
Barbara

We enjoyed our recent trip to Alaska and would strongly recommend it to others. Holland America Line offers quality service and excellent accommodation. The staff was excellent and the overall experience was great.

DU
Douglas

Very nice cruise with perfect weather. We booked a verandah suite but have come to realize that, especially on a tour packed cruise, we would with a window at much less cost. Will try that next. Food was very good and the couple of show we went to were entertaining. Largely older passengers. Ship held about 1350 which is just about right (we passed a 6,600 passenger ship).

NG
Neala

Madonna, Our cabins were perfectly wonderful....perfect for a quick trip to the Lido, a simple push of the elevator button for dinner. And simple to find our cabins. Also, the fact that our 4 cabins were all next together added to the trip. Everyone found that $25 cabin a little treat....thanks for doing that for my children. I too appreciated the $75 as a cabin bonus, for bringing you 8 new customers.... Bringing our 3-generation on an Alaska cruise was a perfect celebration for everyone - bringing us together for sights, dinner and entertainment. We are now scattered across the country, what fun we had.... Sincerely, neala 

RW
Richard
Reviewed on May 07, 2019

We enjoyed the same level of great service given on this cruise and all of our previous Holland American cruises.

MP
Maritza

Excellent and beautiful ship! Excellent dinner, Ports, Staff, guest services, internet, etc......

BC
Brenda

Wonderful time!

DL
Debra

Dawn was great!!! She helped us through the process. I pretty much knew what I wanted but she informed me of everything that was needed, was patient and kind on the phone. She answered my questions and if I had additional questions I could email or call her and she was always prompt with answering back. I would highly recommend the cruise we took and with working with Affordable Tours.com. I had already taken a European Tour about 15 years ago and was highly satisfied then with Affordable Tours.com and am again satisfied with the accommodations and the service that I received both times. Thank you so much. The cruise to Alaska (our first cruise ever) was absolutely wonderful. Holland America is the cruise line to take for this trip. The staff and everyone we met were kind, courteous, informative and always wanting to help you no matter what. The food was top notch and so were the accommodations. OUr room with a balcony was spacious and we didn't feel cramped at all. The entertainment was great as well.

ED
Ernest

Overall HAL did a great job with the exception of the main dining room staff. They just didn't care. Specialty restaurants were different and had a great staff.

AR
Albert

Nice new ship, attentive staff, some rough seas on the transatlantic crossing.

JD
Jaime

It was a nice cruise, however, the food on Princess is better.

WS
William

Overall, Holland America provides a very good package.

LD
Linda

Affordable Tours was wonderful to work with. I will call them in the future to book all of my trips.

NH
Nancy

Everything was terrific especially the food and entertainment. Staff was very helpful and friendly.

TS
Thomas

Disappointed in the quality of entertainment

CH
Christopher

Holland America has never disappointed us. The staff is very friendly and address concerns (if any) immediately. People in Neptune and Pinnacle Suites have a separate lounge, which, amongst other advantages, has a dedicated Guest Services person who can help with bill questions, bookings for Cabanas, etc. This trip was a partial Panama Canal sailing, and it was great! We enjoyed the food, entertainment, and excursions!

VM
Virginia

Janet was wonderful. She booked a perfect room for us and whenever I called her, which was any times, she called me right back each time. I couldn't have been more pleased.

RP
Rita

Bianca was a great help on booking this tour and making sure everything was done correctly.


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