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Health and Safety Protocols

Your Health Is Our Priority


Travel with Confidence

AffordableTours takes your health and well-being very seriously, which is why we partner with cruise lines who have elevated and introduced health and safety protocols to ensure everyone on your cruise is safe and remains healthy. We have all adapted to this new world, where it is important for us to take additional hygiene measures. In addition to the measures taken by our partners, we ask that you please take personal responsibility for your well-being as well. This begins with packing any necessary equipment such as santizers, masks, or anything else you require. Please be sure to follow physical distancing and hygiene practices while you are on your cruise and follow all health instructions from the cruise lines. Let's help keep each other safe and healthy. See below each of our cruise line's plans to keep you safe on your cruise:


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Azamara Cruises


Azamara takes your and our crew’s health and well-being very seriously, which is why there are many protocols and procedures which have been elevated and introduced to ensure we keep everyone onboard healthy including:

  • Implementation of travel restrictions preventing guests and crew coming from or transiting through areas of high risk of infection/exposure from boarding a vessel.
  • Performing enhanced screening at the embarkation port
  • Providing hand sanitizing gel at boarding and throughout the voyage in all public areas and encourage guests to sanitize often.
  • Access to a 24-hour medical facility onboard with a doctor and nurses ready to provide medical care.
  • Working with our tour operators to sanitize transportation vehicles and provide Purell wipes for all guests.

Azamara is currently laser-focused on additional safety enhancements for our return to service. To develop Azamara's future boarding screening process and updated health protocols, they are collaborating with government health authorities, the Cruise Lines International Association, and a team of medical experts.


Carnival Cruises


In addition to Carnival's existing rigorous daily cleaning regimen and standards, Carnival has established additional sanitation/disinfection/cleaning measures:

  • More frequent sanitizing of tables, chairs, menus and other surfaces in restaurants and bars before use.
  • More frequent open deck sanitation of sun loungers, outdoor furniture, mini-golf, sports equipment, handrails, etc.
  • Additional sanitizing of frequently hand-touched surfaces in all public areas and lounges, all restaurants, lobbies, elevators, handrails, public phones, counters, public displays, medical centers, gangways, casino chips, games, slot machines, fitness machines, children’s toys, and security screening equipment, among others.
  • Wherever possible, staff is serving guests at food stations, including the Lido buffet and ice cream machines. Where not possible due to layout restrictions or other locations such as condiment set-ups and salsa bars, dedicated personnel are posted to monitor these stations and service and ensure they are cleaned and sanitized in a timely manner. In any self-service areas that remain, serving utensils are replaced on a more frequent basis.
  • Stateroom surfaces and fixtures are thoroughly cleaned up to twice daily with particular attention to bathrooms and surfaces frequently touched. All guest corridors including handrails and stateroom door handles are frequently sanitized. During instances that guests display flu-like symptoms, the stateroom will receive additional deep cleaning.
  • Hand-washing sinks and/or hand sanitizing applications are available at the entrances to all dining rooms and the Lido buffet. A roster of guest communications detailing proper hand-washing techniques are visible throughout the ships and reiterated by staff and officers onboard.
  • Additional hand sanitizers/dispensers have been placed in highly trafficked locations where there may not be hand-wash sinks available.
  • The temperature in the ships' washers and dryers has been increased for enhanced disinfection of laundered goods, including bedding, tablecloths, towels, napkins, etc.
  • At night, a deep cleaning and disinfection process is conducted utilizing electro-static applications through specialized machines in highly-trafficked public areas (including all restaurants, the fitness center, spa, lido deck areas, promenade, casino, medical center, public restrooms, lounges, bars, lobbies, elevators, atrium, youth activity centers, arcade and all crew public areas).

Carnival's onboard Medical Centers are staffed to handle a wide variety of staff and crew medical situations. Any guest or crew member who exhibits symptoms of influenza or upper respiratory infection with fever is strongly encouraged to visit the medical center for a complimentary medical consultation.


Celebrity Cruises



Celestyal Cruises



Costa Cruises


THE COSTA SAFETY PROTOCOL, FOR YOU
To make you experience an unforgettable holiday in complete serenity, our health and safety team and a group of independent scientific experts have developed the Costa Safety Protocol. Furthermore, we are the first cruise company to have obtained the Biosafety Trust Certification from Rina and we carefully follow the safety instructions of the Cruise Lines International Association (CLIA).

1. EXTRA ATTENTION FOR EVERY SINGLE PASSENGER
CHECK-IN ONLINE
Check-in is carried out completely online and opens 72 hours before your departure. To receive your cruise ticket, you must fill in a self-certification questionnaire regarding your health status.
STAGGERED BOARDING TIMES
The boarding times are staggered to facilitate compliance with the correct social distancing rules and to ensure safe boarding. This is why punctuality is so important.
CONTROL AT THE TERMINAL
A quick health screening awaits you at the boarding terminal, which includes body temperature control and a Covid diagnostic test (swab), provided for all the guests*.

2. A SMART VACATION
MYCOSTA
The best way to ensure your on board safety is to check-in in advance. Visit www.mycosta.com before leaving, save time so you won’t have to check-in at the desks!
QR CODES
Your smartphone is a fundamental travel companion! Thanks to the QR codes you can now enjoy a wonderful vacation with complete digital security and it also means less paper to throw away!
ONBOARD MONITORS
There are other ways you can stay informed about what’s new on board: You’ll find digital screens and interactive monitors in public areas, a dedicated Info TV channel in the cabin and the new Call Me service, plus a convenient personalized assistance via the cabin phone.

3. MORE SPACE FOR YOU
REDUCED OCCUPANCY
The number of passengers onboard has been reduced to make social distancing easier and guarantee a safe and pleasant cruise.
REDESIGNED ENVIRONMENTS
The common areas and relaxation rooms have been remodeled so that they fully meet the safety standards you deserve: this means they are accessible to only a limited number of people at a time.
SAFETY SIGNS
There are signs in all high-traffic areas of the ship and the on-board staff will help you to get around easily and to maintain the correct safety distances.

4. ENJOY THE WHOLE SHIP IN SAFETY
PROTECTIVE MASKS
Just as on land, when in public areas while on board, protective masks must be worn By doing this, you protect your own health and that of your fellow travelers!
HAND SANITIZER
To help you keep your hands clean and sanitized at all times, in all the main areas of the ship you will find numerous sanitizing gel dispensers.
CREW DEVICES
The crew too have the necessary protective equipment to be able to do their job to the highest health standards.

5. BREAKFAST IS SERVED
SPACED OUT TABLES
Our restaurants are set up to welcome you in the best way while respecting social distancing. To ensure the safety of all our guests, we ask you to only sit at the table with the travel companion(s) included in your booking.
EXTENDED MEAL TIMES
Also, to order breakfast and lunch you can access the main restaurants entirely at your leisure, whenever you want, with a longer time slot than usual.
SMARTPHONE MENU
Scan the QR code that you will find at the tables, in the restaurants and bars, to check the daily food and drink menus directly on your smartphone. If you decide to order at the counter, follow the safety signs.

6. NON-STOP FUN
A WHOLE NEW ENTERTAINMENT
Enjoy the new forms of entertainment we have designed, with shows repeated several times during the week, and allow everyone to have fun at the same time, while still respecting social distancing rules.
SAFE FITNESS AND WELLNESS
Keep fit at the gym, have fun at the casino or relax with our spa wellness treatments or at the pool, in compliance with any signage and occupancy limits indicated.
SAFETY FOR CHILDREN TOO
Even children are guaranteed to have fun in complete safety: The Squok Club is sanitized several times a day and open at specific times, accessible to a limited number of persons.

7. EXCLUSIVE TOURS
COSTA SAFE EXCURSIONS
To protect your health and the one of the rest of the guests and crew, the descent to land will only be possible by purchasing one of our safe excursions.
LIMITED GROUPS
Costa excursions are totally safe: we have set out new procedures to ensure social distancing, thanks to limited group size and the use of disposable headphones to make for a better experience.
SAFETY ON BUSES
Our buses are sanitized after every use. Social distancing is guaranteed by reducing occupancy. In addition, our tour guides always wear protective masks.

8. PURE AIR AND SANITIZED ENVIRONMENTS
SANITIZIED PUBLIC AREAS
The public areas are sanitized several times a day with new disinfection methods including virus-killing nebulizers.
YOUR CABIN DISINFECTED
Your cabin is also subject to a virus-killing disinfection carried out by qualified personnel and is cleaned and sanitized on a daily basis.
NEW FILTERS FOR QUALITY AIR
On board ship, the air you breathe is of high quality thanks to the new high efficiency filters. Our on-board ventilation systems offer optimal filtering of fresh air from outside, minimizing the circulation of internal air.

9. COUNT ON US FOR ANY CONCERNS
SAFETY PROTOCOLS
All members of our crew have completed specific training courses relating to compliance with safety protocols and practices.
INTERVENTION MEASURES
If any guests show signs of health problems, our crew members are trained to respond immediately with set intervention procedures.
CONSTANT MONITORING
All crew members are subject to daily body temperature checks and their state of health is monitored constantly.

10. CONSTANTLY UPDATED EXPERT PROFESSIONALS
EQUIPPED MEDICAL CENTER
All Costa ships have a fully equipped medical center, consisting of professional doctors and qualified and experienced healthcare personnel, continuously updated as to health protocols and standards to combat the spread of COVID-19.
THE HEALTH OF OUR GUESTS AND CREW IS OUR TOP PRIORITY.


Cunard Cruises


Before you board.
All guests will be subject to testing for Covid-19 in the period before traveling and/or at the cruise terminal. If a guest tests positive for Covid-19, or if anyone in their household has any symptoms or are self-isolating in the days prior to their voyage, they will not be permitted to board.
Prior to your departure, Cunard will send you the latest public health guidance as well as pre-voyage information about mitigating the risk of Covid-19, along with a health declaration questionnaire. Please read this carefully as this will include information regarding what to expect when you arrive at the terminal, your time on board, any country specific requirements to be aware of and other relevant protocols while you are traveling with us.

Boarding your ship.
We have enhanced our boarding procedures, working with our partners in the ports. In the cruise terminal, you will be required to adhere to the wearing of face coverings and social distancing, in accordance with all current guidelines.
Further health screening will be conducted before you board your ship. This will include a review of your health declaration questionnaire, a temperature check and more comprehensive medical screening if required. If a guest tests positive for Covid-19, or is identified as having Covid-19-like symptoms, or if they have been exposed or potentially exposed to Covid-19 then they will not be allowed to board.

Cleanliness and care.
We have always taken pride in the cleanliness of our ships. Our enhanced measures will raise these standards even higher, ensuring all areas are inspected and cleaned even more regularly, with products proven to be effective against Covid-19. Added hand sanitizer and hand-washing stations will also be available for your comfort and wellbeing.

Restaurants and bars.
Dining aboard one of our Queens will always be part of what makes a voyage with Cunard so special. Going forward, you may be asked to pre-reserve a table at our restaurants and you will only be permitted to dine with your traveling group or household. Additionally, dishes in our buffets and deck grills will now be served by our wait staff, while each of our restaurants and bars will be adapted to allow for social distancing.

Entertainment.
We’ll continue to offer a comprehensive program of music, theater and guest speakers on each of our voyages, with measures in place to ensure each performance adheres to the latest wellbeing and social distancing guidance.

Activities and leisure.
Areas such as our spa, salon, gym, pools, casino, shops, lounges and children’s clubs will be operating but will be subject to the latest approved guidance to minimize contact, reduce the number of guests in each area, and maintain the highest levels of cleanliness. All public areas will be adapted for social distancing and elevator capacity will be reduced. You may also see changes such as pre-booking come into effect in some areas of our ships for certain activities.

Your suite or stateroom.
Your stateroom steward, or butler if you’re staying in our Queens Grill suites, will maintain your accommodation to our enhanced housekeeping standards throughout your stay. To ensure social distancing, we will kindly ask that you are not in your accommodation while cleaning is taking place. To enhance our stateroom experience even further, we’ll be introducing an extended complimentary room service menu for you to enjoy.

In port.
You can still go ashore and explore the amazing ports we visit, initially only with our organized and vetted shore experiences. Port transfer and organized shore experience operators will be subject to new policies and procedures to reflect the latest approved guidance in line with our on board protocols, and will comply with all local guidance relating to social distancing and face coverings, which may differ from the guidance in your home country. Temperature checks and health screening may be carried out again on re-boarding the ship.

Post-voyage (track and trace).
All guests and crew will need to complete a passenger locator form to adhere to the UK Government’s Track and Trace initiative. Local country initiatives may also apply at the time of sailing.


Disney Cruises


Disney has a comprehensive plan that outlines protocols for managing illness and closely follow the guidance of public health officials. In light of COVID-19, Disney Cruise Line is operating at elevated cleaning and sanitation levels. Among the procedures currently in place include:

  • Training for all of Disney's Crew Members on how best to prevent the spread of illness on board.
  • A health screening completed by all Guests and Crew Members to check for illness before they board the ship.
  • Extensive cleaning and sanitation of high-traffic areas (e.g., handrails, doorknobs and elevator buttons) and children’s facilities.
  • Cleaning of all staterooms twice a day and additional disinfection when necessary.
  • Discontinuing self-service at buffet locations.
  • Regular communication with Guests and Crew Members regarding how to prevent illness.
  • Hand-washing stations and sanitizing wipes conveniently located throughout the ships.
  • Medical clinics on ships staffed with experienced doctors and nurses and stocked with supplies and medications to treat a variety of illnesses.

Holland America Cruises


The following policies have already been implemented across all Holland America's entire fleet:

Timely safety and hygiene communications

  • Guests will find information in the daily program and on their stateroom televisions.
  • Tips displayed on onboard digital screens throughout the ship.
  • Daily announcements by the Cruise & Travel Director.

Restaurants, bars and lounges

  • Hand sanitizer dispensers are in high-traffic locations, including all entrances to all dining rooms and the Lido Market.Guests will find information in the daily program and on their stateroom televisions.
  • Lido Market hand sanitizer stations are staffed to prompt guests to either use the sanitizer or use the available hand washing stations.
  • All food service stations, including Lido Market, will be staffed. Any self-serve areas that remain, such as condiment set-ups, will be monitored by dedicated personnel. All serving utensils in self-service locations are replaced every 30 minutes.

Housekeeping for staterooms and suites

  • Stateroom surfaces and fixtures are thoroughly cleaned up to twice daily with particular attention to bathrooms, handles, and frequently touched surfaces
  • Oxivir solution is used as a secondary sanitation method on all touch points after each stateroom is serviced.

Public spaces

  • All guest corridors including handrails, elevator buttons and stateroom door handles are frequently sanitized.
  • A nightly deep cleaning and disinfection process for all highly-trafficked public areas using foggers, including: all restaurants, the fitness center, spa, Lido deck areas, promenade, casino, medical center, public restrooms, lounges, bars, lobbies, elevators, atrium, youth activity centers, arcades and all crew public areas.

Guests with flu-like symptoms

  • Any stateroom of a guest displaying flu-like symptoms will receive additional deep cleaning.
  • All bed linens, table cloths, towels, napkins, etc. in the affected room will be laundered in a high-temperature sanitation wash and dry program.

Hurtigruten Cruises


Be assured that Hurtigruten always follow all safety guidelines as recommended by the Norwegian government. One reason for this confidence in us is because we already have exceptionally high hygiene procedures in place:

  • As normal service resumes, Hurtigruten will be reducing the overall number of guests on ships, giving you plenty of space around you when aboard.
  • In Hurtigruten's roomy restaurants, they are adding more seating sessions so that there will be fewer people having their meals there at any time.
  • Instead of self-service buffets, the chefs will serve food directly to your individual plate.
  • The kitchen will continue to uphold its usual high standards of hygiene and quality.

Strict cleaning practices on board

Count on us to already have a range of strict cleaning practices on board, with the cleanness of each ship also continuously monitored. Regular microbiological samples are taken and sent off to laboratories for testing and they use UV light to check surfaces in cabins, galleys and public areas.

Independent inspectors are invited to conduct scheduled and unannounced visits to all the ships several times a year. The excellent hygiene on board the ships is not something they leave to chance. It is the result of effective controls that have proven themselves time and again over decades of safe sailing.

In addition to this,

  • Each ship will have a new team dedicated to ensuring communal areas are continually cleaned and disinfected.
  • There will be limited use of saunas, swimming pools and gyms.
  • Hurtigruten will also have appropriate markings on the ships to help keep a safe distance from others whenever queuing on board.

Staff and your well-being

  • They have all recently completed the WHO’s official COVID-19 course for hygiene procedures and infection management.
  • Before starting work, every member of the crew undergoes a health check.
  • They have thorough first-aid training and can quickly contact healthcare professionals should any medical need arise.

MSC Cruises


MSC has historically maintained high hygiene standards on all their ships, with rigorous cleaning and sanitisation prior, throughout and at the end of each cruise. We have further enhanced these procedures both with respect to public spaces as well as guest cabins and crew accommodations.

High traffic areas on ships are frequently sanitised with thorough cleansing and using a hospital-grade disinfectant. Key areas, which include public venues and toilets, are sanitised hourly and undergo a fogging process at night.

Guest cabins are cleaned twice a day. Once in the morning with thorough cleansing and wiping using a hospital-grade disinfectant and a further second cleaning for the most exposed surfaces, including telephones and remote controls, in the afternoon.

One of the best ways to stay healthy is to keep your hands clean. Handwashing stations and hand sanitisers are widely available around the ship. MSC has increased the availability of hand sanitiser stations and enforce hand cleansing at all onboard food and other venues.

MEDICAL CARE

All MSC Cruises’ ships are equipped with a well-resourced Medical Centre that is supervised by the ship’s doctor and other medical personnel and which provides a range of medical services for everyone on board.

MSC's medical staff are fully qualified and experienced medical professionals who all follow World Health Organization COVID-19 Recommendations for Healthcare Providers, as well as the recommendations of various health authorities.

Guests who suffer from flu-like symptoms are obliged to stay in their cabin and should contact the onboard Medical Centre as soon as possible. MSC's professional medical team will take care of them there and follow a clear protocol.

FOOD HYGIENE PRACTICES STANDARDS

Guests should wash their hands before entering any of the onboard food venues. There are handwashing stations and sanitiser at the entrance and exit points, with dedicated personnel to ensure that as guests utilize them.

ENTERTAINMENT RECREATIONAL ACTIVITIES

  • There is frequent cleaning and disinfection of all recreational equipment, toys, games and Kids’ Club facilities (after every use), plus frequent open deck sanitisation of outdoor furniture, sports equipment, pool and aquaparks.
  • Spa and gym facilities are sanitised after every use.

CREW MEMBERS PRACTICES STANDARDS

  • MSC ensures that all crew members follow strict health and safety preventive measures.
  • Crew members undergo a daily health check by the medical staff, and if any symptoms, they are not allowed to have any interactions with Guests.
  • Crew members follow proper hand washing practices before, during, and after work duty, and wear protective garments, if required.

Norwegian Cruises


Norwegian us going the extra mile to ensure your safety on board and on shore. With Norwegian's Peace of Mind, you can cruise safely with enhanced health and safety protocols and flexible booking. Feel Free to change plans as needed and feel confident knowing that Norwegian is looking out for your health and safety.

Norwegian has been working closely with the CDC (Center for Disease Control and Prevention) and are adding stringent protocols, strategic application and supporting innovation to meet and exceed their standards once those have been finalized by them. The below are the safety measures Norwegian will immediately be implementing fleetwide, with more in development.

ALL-NEW AIR FILTRATION

Installation of medical-grade air-filters, H13 HEPA, that remove 99.95% of airborne pathogens across Norwegian's entire fleet to ensure the air you breathe is clean.

ENHANCED SCREENING PROTOCOLS

All guests will undergo an enhanced pre-embarkation health screening, and those considered at risk will undergo additional screening. Additionally, all crew will undergo extensive screening prior to embarkation and constant monitoring throughout the voyage. Touchless temperature checks and continuous monitoring of guests and crew throughout the voyage will help identify potential health issues, offering an additional layer of prevention and protection.

INCREASED SANITATION MEASURES

All ships are thoroughly cleaned and disinfected prior to every voyage in accordance with company protocols, which are developed in partnership with CDC's Vessel Sanitation Program. Embarkation terminals will be sanitized continuously, and, where possible, fogged before and after each embarkation and debarkation. Further, all staterooms, suites and public areas will be cleaned, sanitized and disinfected at an increased frequency, and including the use of Electrostatic Spray Technology.

RESPONSIBLE SOCIAL DISTANCING

To provide even more space for responsible social distancing, guest capacity on board will be reduced. Staggered embarkation and online check-in will be implemented for proper social distancing. In addition, Norwegian is committed to reducing capacity in all public areas throughout the voyage.

ENHANCED MEDICAL RESOURCES

Onboard medical centers will be fully equipped with the latest testing kits and medical supplies. Norwegian is also increasing the medical team fleetwide. Additionally, each ship has dedicated isolation accommodations should the need arise.

EXTENDED SHIP TO SHORE SAFETY

  • Norwegian is partnering with local destinations and tour operators to ensure their industry-leading health and sanitation protocols extend to the shoreside experience.
  • Norwegian will only visit safe, open ports of call which may cause changes to your itinerary. Keeping the guests up-to-date with the latest confirmed changes impacting their itineraries is a top priority.

Oceania Cruises


Oceania Cruises is working hand in hand with the U.S. Centers for Disease Control and Prevention and federal governments globally to develop, implement and continually evolve industry-leading standards that will meet or exceed all requirements once those have been finalized by them. This current outline of standards covers all aspects of onboard and shoreside operations to ensure the continuous well-being of guests and crew.

CONTINUOUS SHIP-WIDE DISINFECTION & DAILY FOGGING

Oceania's 24/7 prevention schedule will feature continuous disinfection of public areas and high-traffic touch points as well as daily fogging of all staterooms, suites, public spaces, and guest corridors. The fogging process utilizes a hospital-grade oxidant that is natural, safe, and non-toxic. Guest staterooms and suites will receive intensive microbial disinfection daily, which includes fogging of the entire space inclusive of bathrooms and closets.

ALL NEW HOSPITAL-GRADE AIR FILTRATION SYSTEM

New, upgraded HVAC systems will incorporate the latest advances to be superior to those found in land-based resorts. Each ship will utilize fresh-air induction and be equipped with the highest-tier HEPA 13 hospital-grade filters for all accommodations and public spaces.

NO-TOUCH FOOD SERVICE

No-touch food and beverage service is being implemented across all ships with service staff stationed ship-wide, including Terrace Café, Baristas, Horizons, and the Executive and Concierge Lounges. Of course, all guests will be required to engage in frequent handwashing and hand sanitizer will be prominently placed and easily accessible throughout the ship.

INCREASED SOCIAL DISTANCING

To provide even more space for responsible social distancing, Oceania Cruises has reduced shipboard guest capacity. Reduced seating in entertainment venues, smaller group sizes for shore excursions, culinary classes, and onboard activities, along with increased spacing in dining venues, provide for effective social distancing practices.

THE HIGHEST STANDARDS FOR STAFF & CREW HEALTH

A healthy staff and crew help ensure healthy guests. Constant monitoring of staff and crew health includes testing of crew members, temperature checks multiple times per day as well as rigid sanitation and hygiene protocols.

ENHANCED MEDICAL TEAMS & HEALTH SERVICES

Oceania is expanding their medical teams to provide an industry-leading Medical Staff-to-Guest ratio on board each of their ships. Enhanced onboard medical centers are abundantly stocked with common prescription medications, remedies, and the latest virus-testing equipment. All medical centers will have the ability to perform FDA- and CDC-approved PCR Point of Care testing. Complimentary consultations and treatments are provided for respiratory illnesses and each ship is equipped with dedicated isolation accommodations should the unlikely need arise.

DEDICATED PUBLIC HEALTH OFFICER

Each ship will have a dedicated Public Health Officer on board, responsible for the oversight of all sanitation and outbreak prevention initiatives. Additionally, they will monitor the day-to-day cleanliness of all public areas and accommodations, maintaining compliance with the CDC’s Vessel Sanitation Program. They will work hand in hand with the ship’s medical team on board as well as the corporate Public Health and Medical departments shoreside.

Your Health Ashore

Oceania is partnering with local destinations and tour operators to ensure industry-leading health and sanitation protocols extend to the shoreside experience. Embarkation terminals, tour coaches, and the attractions Oceania visits must meet or exceed the stringent protocols they employ on board to ensure the continued health and safety of the guests and crew.


Paul Gauguin Cruises


As always, the safety and security of guests and crew members remains Paul Gauguin Cruises’ top priority. Paul Gauguin Cruises and PONANT are collaborating with the IHU (Institute Hospitalo-Universitaire) Méditerranée Infection of Marseilles, one of the world's leading centers in the field of infectious diseases, as well as with the Battalion of Marine Firemen of Marseilles. The health protocol has been developed by Paul Gauguin Cruises and PONANT and is based on health standards that exceed international regulations. This protocol is built on the principle of double protection: 100 percent monitoring of people and goods before boarding, then once on board, strict health protocols are applied.

In addition to strict cleaning procedures advised by the Centers for Disease Control (CDC) and World Health Organization (WHO), implementation of social distancing requirements and enhanced employee training, Paul Gauguin Cruises’ new measures include:

Pre-Boarding

  • All guests will be asked to present proof of a negative Covid-19 RT-PCR test at embarkation.
  • All Guests will be required to present the completed Health Declaration Covid-19 form included with final travel documents.
  • All guests will undergo a health check and screening by the ship’s medical staff.
  • All luggage will pass through a disinfecting zone by sanitizing mist or UV lamps.
  • Surgical and cloth masks, disinfecting wipes and hand sanitizer bottles will be provided to passengers.

On-board experience

  • 100 percent fresh air in staterooms, through non-recirculating air conditioning systems.
  • Ventilated air will be renewed in the common areas at least five times per hour.
  • Restaurant layouts have been redesigned and will only offer contactless a la carte dining options.
  • Public spaces, such as the fitness room and theater will be capped at 50 percent occupancy.
  • Hourly disinfecting of high-touch points, such as door handles and handrails, with EcoLab peroxide, which eliminates 100 percent of germs, bacteria and against biological contamination.
  • Crew members are required to wear a mask or protective visor when in contact with guests.
  • Guests will be asked to wear a mask in hallway corridors and will be recommended in public spaces.
  • The Gauguin is equipped with advanced hospital equipment, including mobile laboratory terminals that enable testing on site for infectious or tropical diseases. Advanced diagnostic equipment such as ultrasound, radiology and blood biological analysis is available, and one doctor and one nurse are present on every sailing.
  • During the cruise, hydroalcoholic gel is placed at several points of the ship in self-service.

Disembarkation:

  • All passengers are asked to vacate their cabins by 8:00 am.
  • All passengers (including air/sea guests) must disembark by 10:00 am.
  • Air/Sea guests will be given a tour/transfer from the pier to the hotel, arriving hotel at approximately 12:30 – 1:00 pm. Guests may have lunch on their own while awaiting the 3:00 pm check in for dayroom accommodations.
  • Each guest will be given a “safe journey back home” kit made up of two additional masks and a hydroalcoholic gel.

Ponant Cruises


PONANT is collaborating with the IHU (Institut Hospitalo-Universitaire) Mediterranee Infection of Marseilles, one of the World's leading centers in the field of infectious diseases, as well as with the Battalion of Marine Firemen of Marseilles. PONANT is also the only expedition line to apply to Bureau Veritas Safeguard status, a label which certifies the efficacy of the health protocols. The updated guidelines developed by PONANT is based on health standards that exceed international regulations.

In addition to strict cleaning procedures advised by the Centers for Disease Control (CDC) and World Health Organization (WHO), implementation of social distancing requirements and enhanced employee training, PONANT’s new measures include: 

Pre-Boarding

  • Prior to boarding, all guests and crew members will have to present a signed doctor’s *medical form, complete a health questionnaire and undergo a health check and screening by the ship’s medical staff.
  • All luggage will pass through a disinfecting zone by sanitizing mist or UV lamps.
  • Surgical and cloth masks, disinfecting wipes and hand sanitizer bottles will be provided to passengers.

On-board experience

  • 100 percent fresh air in staterooms, through non-recirculating air conditioning systems. Ventilated air will be renewed in the common areas at least five times per hour. 
  • Restaurant layouts have been redesigned and will only offer contactless a la carte dining options.
  • Public spaces, such as the fitness room and theater will be capped at 50 percent occupancy.
  • Hourly disinfecting of high-touch points, such as door handles and handrails, with EcoLab peroxide, which eliminates 100% of germs and bacteria
  • Crew members are required to wear a mask or protective visor when in contact with guests. Guests will be asked to wear a mask in hallway corridors and will be recommended in public spaces. 
  • Thanks to large investments over several years, PONANT has some of the most complete and renowned onboard medical centers in the world of cruising. Each vessel is equipped with advanced hospital equipment, including mobile laboratory terminals that enable testing on site for infectious or tropical diseases. Advanced diagnostic equipment such as ultrasound, radiology and blood biological analysis is available fleet-wide, one doctor and one nurse are present on every sailing.
  • All ships will have five vacant staterooms should guests need to isolate.  

Shore excursions

  • Zodiacs will be thoroughly disinfected after each stopover.
  • Re-boarding after shore excursions will only be permitted after temperature check and disinfection procedures (individuals and personal belongings).

Princess Cruises


Princess is actively working with public health officials and medical experts in an effort to do everything possible to prevent illness, including COVID-19, onboard Princess ships. Here are some actions that Princess is taking to ensure our guests can sail confidently and safely with Princess.

Changing Itineraries

Princess is constantly monitoring the global health map and cancel or modify itineraries to impacted areas. Princess also prevents guests and crew who have recently traveled through these high-risk locations from boarding.

Enhancing Health Requirements

Princess will deny boarding to guests and crew if they:

  • Have been in contact with a suspected or confirmed case of COVID-19 or a person being monitored for COVID-19.
  • Are suffering from a fever or flu-like symptoms prior to embarkation.

Stepping Up Screenings

At embarkation, Princess will require all guests and crew to participate in mandatory health screenings, which may include a thermal scan to check temperatures, and in some cases secondary screenings. Depending on the results, Princess will deny certain individuals boarding if they feel they could pose a risk to others.

Enhancing Sanitation Procedures in Embarkation Terminals

Enhancing Sanitation Procedures in Embarkation Terminals Beginning in select terminals on March 7, 2020, highly touched surfaces throughout each embarkation terminal will be sanitized continuously, and terminals will be thoroughly sanitized and, where possible, fogged before and after each embarkation and debarkation.

Cleaning Everywhere!

In addition to the rigorous daily cleaning regimen they already have, Princess is establishing additional sanitation measures on all of their ships, which include sanitizing frequently touched surfaces in all public areas – from tables and chairs to casino chips and fitness machines – even more often than they did before.

Free-flowing Hand Sanitizer

Princess already has hand-washing sinks or hand sanitizer dispensers in front of entrances to all dining venues and the buffet. Crew will monitor entrances to all venues to encourage all guests wash their hands before entering. Princess is also adding additional hand sanitizer dispensers in high-traffic areas around the ship.

Keeping Crew Healthy

Each day, Princess is raising awareness daily of how to maintain a healthy environment on board by reinforcing frequent hand-washing, avoiding hand contact, reporting guests who present signs of illness and more. Princess will also more actively enforce crew hand-washing and provide more hand sanitizers in crew areas.

Revising Medical Protocols & Staying Prepared

Every Princess ship sails with a highly capable medical team that will receive special training for COVID-19. Any guest or crew member who exhibits symptoms of respiratory illness will strongly be encouraged to visit the Medical Center for a complimentary consultation and, if appropriate, screening for COVID-19.

24/7 Monitoring and Preparedness

Princess' team monitors world health developments from state-of-the-art Fleet Operations Center in Santa Clarita, California, and offices around the world 24-7. Princess is also in close contact with major health agencies, medical experts and partners in the travel industry so Princess can act quickly to revise plans and protocols as the situation evolves.


Regent Cruises


Regent Seven Seas Cruises is working hand in hand with the U.S. Centers for Disease Control and Prevention and federal governments globally, to develop, implement and continually evolve industry-leading standards that will meet or exceed all requirements for health and safety protocols once those have been finalized by these authorities. These protocols will cover all aspects of onboard and shore-side operations to ensure the continuous well-being of their guests and crew. Regent is also putting in place a council of leading experts in health and safety to provide ongoing guidance for improving their health and safety measures.

SANITIZED & CERTIFIED VIRUS-FREE SHIPS

All ships are disinfected, evaluated, and certified as virus-free when they re-enter service. This service is performed by Sabre BioResponse, the world leader in decontamination services.

CONTINUOUS SHIP-WIDE DISINFECTION & DAILY FOGGING OF ALL SUITES AND PUBLIC SPACES

Regent's 24/7 prevention schedule will feature continuous disinfection of public areas and high-traffic touch points as well as daily fogging of all suites, public spaces, and guest corridors. The fogging process utilizes a hospital-grade oxidant that is natural, safe, and non-toxic. Guest suites will receive intensive microbial disinfection daily, which includes fogging of the entire space inclusive of bathrooms and closets.

ALL-NEW HOSPITAL-GRADE AIR FILTRATION SYSTEM

New, upgraded HVAC systems will incorporate the latest advances to be superior to those found in land-based resorts. Each ship will utilize fresh-air induction and be equipped with the highest-tier HEPA 13 hospital-grade filters for all accommodations and public spaces.

DEDICATED PUBLIC HEALTH OFFICER

Each ship will have a dedicated Public Health Officer on board, responsible for the oversight of all sanitation and outbreak prevention initiatives. Additionally, they will monitor the day-to-day cleanliness of all public areas and accommodations, maintaining compliance with the CDC’s Vessel Sanitation Program. They will work hand-in-hand with the ships’ medical team on board, as well as the corporate Public Health and Medical departments shore side.

CHANGING ITINERARIES

Regent constantly monitors the global health map and cancel or modify itineraries to impacted areas. Regent also prevents guests and crew who have recently traveled through high-risk locations from boarding.

EXTENSIVE PRE-EMBARKATION HEALTH SCREENING

All guests will undergo extensive pre-embarkation health screening.

SOCIALLY RESPONSIBLE CHECK-IN

Once it is time to start your voyage, Regent has designed an enhanced, staggered embarkation and check-in process for proper social distancing that also includes new state-of-the-art touchless temperature screening. Embarkation terminals will be sanitized continuously, and terminals will be thoroughly sanitized and, where possible, fogged before and after each embarkation and debarkation.

NO-TOUCH FOOD SERVICE SHIP-WIDE

No-touch food & beverage service is being implemented across all ships with service staff stationed ship-wide, including Coffee Connection, Pool Grill and all restaurants and lounges. Of course, all guests will be required to engage in frequent handwashing and hand sanitizer will be prominently placed and easily accessible throughout the ship.

INCREASED SOCIAL DISTANCING THROUGH REDUCED CAPACITY

To provide even more space for responsible social distancing, Regent has reduced shipboard guest capacity. Reduced seating in entertainment venues, smaller group sizes for shore excursions, culinary classes, and onboard activities, along with increased spacing in dining venues, provide for effective social distancing practices.

PARTNERS IN PREVENTION

Regent is partnering with local destinations and tour operators to ensure industry-leading health and sanitation protocols extend to the shoreside experience. Embarkation terminals, tour coaches, and the attractions Regent visits must meet or exceed the stringent protocols they employ on board to ensure the continued health and safety of their guests and crew.

THE HIGHEST STANDARDS FOR STAFF AND CREW HEALTH

A healthy staff and crew helps ensure healthy guests. Constant monitoring of staff and crew health includes testing of crew members, temperature checks multiple times per day as well as rigid sanitation and hygiene protocols.

ENHANCED ONBOARD MEDICAL TEAMS AND HEALTH SERVICES

Regent is expanding their medical teams to provide an industry-leading Medical Staff-to-Guest ratio on board each of their ships. Enhanced onboard medical centers are abundantly stocked with common prescription medications, remedies, and the latest virus-testing equipment. All medical centers will have the ability to perform FDA- and CDC-approved PCR Point of Care testing. Complimentary consultations and treatments are provided for respiratory illnesses and each ship is equipped with dedicated isolation accommodations should the unlikely need arise.


Royal Caribbean Cruises


Everything Royal Caribbean does, onboard and on land, is about safeguarding the guests and crew. Royal Caribbean ships provide a worry-free vacation! Here are some steps we are taking to ensure we keep you healthy. Royal Caribbeany has developed a comprehensive plan to respond to COVID-19 situations, just in case. Preparedness is key! If someone should fall ill or display symptoms while sailing, Royal Caribbean has rigorous protocols in place, including intensified cleaning, air filtration, and sanitizing procedures and medical isolation. Each ship has reviewed their inventory and are all well-equipped with supplies and personal protective equipment, such as masks and medicine.

REDUCED TRAVEL TO IMPACTED COUNTRIES

Along with a team of medical experts and guidance from health organizations, Royal Caribbean is monitoring the situation and either canceling or modifying itineraries to impacted areas.

ENHANCED BOARDING SCREENING

At the pier, all guests participate in mandatory screenings that include exclusion due to travel based on temporary restrictions and even a thermal scan to check everyone's temperature. Some guests may be subject to a secondary review. Dependent of screening results, some guests may be denied boarding to ensure Royal Caribbean is keep their ships healthy and safe.

HEIGHTENED SANITATION AT CRUISE TERMINALS

Before and after all sailings, the cruise terminal is thoroughly sanitized. And, boarding, each ship undergoes deep sanitation using industry-standard cleaners proven to combat bacteria & viruses.

ADDITIONAL SANITATION SAFEGUARDS ONBOARD SHIPS

With the guidance of the World Health Organization and U.S. Centers for Disease Control, all ships across the entire Royal Caribbean International fleet have elevated sanitation procedures. Key areas, which include public venues & restrooms, are sanitized approximately every 30 minutes.

HAND SANITIZERS EVERYWHERE

One of the best ways to stay healthy is to keep your hands clean. So, Royal Caribbean has increased the availability of hand sanitizer stations and continue to enforce hand cleansing at all food venues onboard. Hand sanitizers are effective against a broad number of pathogens, including Coronavirus COVID-19.

ENHANCED MEDICAL PROTOCOLS

Royal Caribbean has rigorous medical protocols in place to help those who aren’t feeling well, like complimentary medical consultations for guests with fever or flu-like symptoms, medical isolation when warranted, and intensified ship cleaning, air filtration, and sanitization procedures.

STATEROOM CLEANLINESS

Guest staterooms are thoroughly cleaned twice a day. During instances that guests display flu-like symptoms, their stateroom will receive an additional deep-cleaning.

DAILY HEALTH UPDATE ANNOUNCEMENTS

During each sailing, the Captain makes two announcements each day to remind guests to wash their hands often, use recommended coughing etiquette, and to report any high fever or flu-like illness symptoms immediately.


Scenic Cruises



Seabourn Cruises


Seabourn's highest responsibility and top priorities are compliance, protecting the environment, and the health, safety and well-being of our guests, the communities we visit and our crew members. We have been working with leading global public health and policy experts to support our ongoing efforts for developing enhanced protocols and procedures for the return of cruise vacations based on the latest knowledge around COVID-19 protection and mitigation.

We are also an active member of the Cruise Lines International Association (CLIA), which is dedicated to serving as an industry forum to share knowledge and promote high standards in health, safety and operations. Through our collaboration with CLIA and other industry partners, we are also engaged with some of the world's top medical experts and scientists, who are providing valuable insight to inform the ongoing and evolving development of new and enhanced protocols based on the latest scientific evidence and best practices to protect public health. We are working together as one united industry focused on the well-being of guests, crew and the communities we visit.

CLIA has put forth to the U.S Centers for Disease Control (CDC) an industry-wide restart plan for cruising from U.S. homeports. The restart plan incorporates input from Carnival Corporation and its individual brands, along with fellow members of CLIA. Our team is continuing to refine Seabourn's return to service plan and CLIA's guiding principles will serve as the foundation. Some of the elements you can expect are the following:

  • 100% testing of all guests and team members
  • Policies with regard to wearing masks by all guests and team members, in designated venues and environments on board the ship and during shore excursions
  • Enhanced medical staffing, facilities, equipment, onboard testing capabilities and quarantine/isolation resources
  • Shore excursions limited to only those providers who can uphold our own protocols and denied boarding to guests who fail to abide by shore excursion protocols.

As more details of our plan are finalized, we will share them with guests, travel advisors and other stakeholders. On the assumption that a return to cruise operations will be allowed, we will have specifics on our protocols and procedures as well as where we will operate that we will want to share widely. Until then, please continue to view this page as a reliable source of information for the latest news about Seabourn operations. We look forward to welcoming our guests back on board when the time is right.


SeaDream Yacht Club Cruises



Silversea Cruises


Everything Silversea does, onboard and on land, is about safeguarding the guests and crew. Silversea ships provide a worry-free vacation! Here are some steps we are taking to ensure we keep you healthy. Silverseay has developed a comprehensive plan to respond to COVID-19 situations, just in case. Preparedness is key! If someone should fall ill or display symptoms while sailing, Silversea has rigorous protocols in place, including intensified cleaning, air filtration, and sanitizing procedures and medical isolation. Each ship has reviewed their inventory and are all well-equipped with supplies and personal protective equipment, such as masks and medicine.

REDUCED TRAVEL TO IMPACTED COUNTRIES

Along with a team of medical experts and guidance from health organizations, Silversea is monitoring the situation and either canceling or modifying itineraries to impacted areas.

ENHANCED BOARDING SCREENING

At the pier, all guests participate in mandatory screenings that include exclusion due to travel based on temporary restrictions and even a thermal scan to check everyone's temperature. Some guests may be subject to a secondary review. Dependent of screening results, some guests may be denied boarding to ensure Silversea is keep their ships healthy and safe.

HEIGHTENED SANITATION AT CRUISE TERMINALS

Before and after all sailings, the cruise terminal is thoroughly sanitized. And, boarding, each ship undergoes deep sanitation using industry-standard cleaners proven to combat bacteria & viruses.

ADDITIONAL SANITATION SAFEGUARDS ONBOARD SHIPS

With the guidance of the World Health Organization and U.S. Centers for Disease Control, all ships across the entire Silversea International fleet have elevated sanitation procedures. Key areas, which include public venues & restrooms, are sanitized approximately every 30 minutes.

HAND SANITIZERS EVERYWHERE

One of the best ways to stay healthy is to keep your hands clean. So, Silversea has increased the availability of hand sanitizer stations and continue to enforce hand cleansing at all food venues onboard. Hand sanitizers are effective against a broad number of pathogens, including Coronavirus COVID-19.

ENHANCED MEDICAL PROTOCOLS

Silversea has rigorous medical protocols in place to help those who aren’t feeling well, like complimentary medical consultations for guests with fever or flu-like symptoms, medical isolation when warranted, and intensified ship cleaning, air filtration, and sanitization procedures.

STATEROOM CLEANLINESS

Guest staterooms are thoroughly cleaned twice a day. During instances that guests display flu-like symptoms, their stateroom will receive an additional deep-cleaning.

DAILY HEALTH UPDATE ANNOUNCEMENTS

During each sailing, the Captain makes two announcements each day to remind guests to wash their hands often, use recommended coughing etiquette, and to report any high fever or flu-like illness symptoms immediately.


Star Clippers Cruises



Viking Cruises



Virgin Voyages Cruises


The Voyage Well plan was created in partnership with expert advisors consisting of scientists, doctors and clinicians. Referred to as the Voyage Well Expert Advisory Group, this team is composed of partners at AtmosAir Solutions, EcoLab, Dr. Heymann with Vikand, Global Public Health Services, and close collaboration with the CDC as well as frequent reviews of WHO best practices and guidelines.

On top of a uniquely designed HVAC system that pumps fresh air through the new ship's public spaces and cabins to effectively remove recirculated air, Virgin Voyages will be among the first in the industry to invest in the installation of a 100% fresh air, ‘bow to stern’ air purification system. In partnership with AtmosAir Solutions, Scarlet Lady and her sister ships will be equipped with an air purification system that also disinfects air on board by leveraging bi-polar ionization technology that has been shown to kill 99.9% of viruses. In addition, recent tests performed by Microchem Laboratory, one of the world’s preeminent laboratories for testing EPA- and FDA-registered sanitizing products, has reported that this HVAC device is more than 99.9% effective in neutralizing Coronavirus.

In addition, Virgin Voyages has developed a comprehensive plan, with key points that work to address all safety standards before, during, and after a voyage.

Key pillars of the Voyage Well Plan include:

  • Rapid and effective COVID-19 testing for all Sailors and Crew prior to embarking
  • Post-voyage notification process through which Sailors and Crew can report on becoming unwell within 14 days of leaving the ship* (through an ethical health tracking app)
  • Advanced pre-boarding health checks and screenings for both our Crew and Sailors
  • Thermal Camera technology in terminals and on board to monitor our Crew and Sailors' temperatures
  • Fair and flexible booking policies - from moving the final payment dates to 60 days (from 120 days) before sailing, ability to cancel up to 48 hours before and receive a 100% Future Voyage Credit for sailings through December 16th, 2020
  • Implementing best practices around sanitation, physical distancing, limited occupancy, and health checks for everyone on board
  • Installing the latest technology from AtmosAir Solutions - an air purification system that disinfects air on board. Leveraging bi-polar Ionization technology that has been shown to kill 99.9% of viruses
  • Managing overall ship occupancy so appropriate physical distancing is possible across all public spaces
  • Leveraging digital onboard technology to limit contact; The Band (for contactless payment), Service Chat (for assistance digitally) and Virtual Queues (for getting in lines for onboard experiences without actually getting in physical lines)
  • As has always been a part of the Virgin Voyages experience since first introducing the brand, there will be no communal food sharing, buffets or large dining halls, allowing for hygienic service of fresh food


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